2023 Volkswagen ID.4

Display screen has blacked out on multiple occasions while driving. During these occurrences I have lost all visibility to vehicle speed, cruise control settings, backup camera, etc. When these issues occur, I am basically driving a vehicle with no feedback from these important safety systems. This is VERY dangerous and has caused me to almost get into an accident on two different occasions. Something needs to be done to address this issue ASAP as it is a serious risk to both the driver as well as other individuals that are out on the roadways. VW needs to resolve these issues immediately before someone is seriously injured or worse. Please help!

The contact owns a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention system failed to function as intended. The contact stated that the back over prevention function was displayed. In addition, the contact stated that the control panel displayed a black screen. The contact stated that the failure had occurred several times while children were inside the vehicle. In addition, the contact stated that the failure occurred while using the GPS. The contact stated that when the failure occurred, directions on the screen was unavailable. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000. VIN tool confirms parts not available.

Both screens turn off while I’m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won’t buy it back or fix it since it’s under the recall. I don’t know what to do. These cars are not safe for the road and are putting people’s lives at risk being driven.

The contact owns a 2023 VW ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure). The contact stated that on several occasions while in reverse(R), the reverse camera worked intermittently. Additionally, on several occasions, while the vehicle was turned off, the rear door latches were pulled to open, the door handle was lifted, but the door failed to open as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

The infotainment screens on the vehicle will randomly go blank, and when it reboots, will often freeze in the rebooting process. This prevents the driver and passengers from being able to see critical safety information on the center display and the driver's display, including the speedometer. Not being able to see the speedometer is a violation of Virginia code VA § 46.2-1080. Speedometer in good working order. so the vehicle is not able to be legally driven in Virginia according to the Virginia State Police and most other states with similar codes. The manufacturer, Volkswagen, is telling owners to continue driving the vehicle in violation of state law. The existing recall on this issue should be expanded to be a stop drive recall due to this safety defect.

On occasion the car moves backward when I have it in Drive, and forward when I have it in Reverse. It commonly happens when doing a tight, 3 point turn. I noticed the issue shortly after I purchased the car in Mar '23 and first brought the car to the dealer for inspection after the 2nd time it happened in Jan '24. I've brought the car in many times for this and they cannot duplicate it or fix it (4 service records attached). There's no warning lights or error messages. I can visually see the gear shifter is in Drive, but when I put my foot on the accelerator the car moves backwards. It's the same when I visually see the gear shifter in Reverse, but the car moves forward. This has put my safety, the safety of my passengers, and the safety of people standing nearby at risk on multiple occasions. On one occasion, I was navigating a tight, multipoint u-turn, as I was trying to turn around between 2 large trees. My nephew stood outside the car waiting to get in. When I had enough clearance between the tree in back of me, and the back of my car, I put the car in Reverse to backup a few feet so that my nephew had enough space to open the passenger side door and get in. However, even though I had put the car in Reverse, it unexpectedly moved forward nearly pinning my nephew between the front of my car and the tree in front of me. I shouted at my nephew to step away from the car. I looked at the gear shifter again to ensure that I was in fact in Reverse, and then I tapped the accelerator gently to see if I could inch back away from the tree in front of me, but the car continued to move forward nearly hitting the tree. I had to put the car in Park, remove my seat belt, open the driver's side door, and step out of the car to get the car to "turn off" and "restart". When I got back in the car, and attempted to Reverse again, it worked as expected. I didn't log exact dates each time it happened, but I did first bring it to dealer for this problem on 1/4/24, with 8070 miles.

On August 23, 2024, the car was parked at our home and turned off. It was not connected to the charger. At around 7:25pm Pacific time, I got into the driver's seat, closed the door, and depressed the brake pedal so I could put the car into Drive. While my foot was still on the brake, and the car was still in Park, the car lurched forward towards my husband, who was standing in front of the car. The car moved forward in a fast, jerking movement, less than 2 feet, before stopping on its own. My husband quickly moved to the other side of the alley way. Both console screens went black. I still never took my foot off the brake for fear that it would lurch forward again. I picked up my phone to film the screens to see if they would put up an error message or warning light. Just before I started filming the dashboard, the screen above the steering wheel came back on, but acted weird, with the gears disappearing from the right side of the screen completely around 12 second into the video. You can see in the video that I tried to put the car into gear, but as I move the gear shifter through the various gears it does nothing. My foot remained on the brake pedal the entire time up until the moment you see in the video, when I took my foot off of the brake and the car "restarted" itself, allowing me to get it into a gear again. My husband, or anyone else nearby, would have been severely injured if they had been standing closer to the vehicle when it lurched forward. I took the car to Santa Cruz Volkswagen to be inspected for this issue on 9/3/24. I provided them a detailed description and the video I took, but they were unable to duplicate it. Based on the many other issues I’ve had with this car prior, I believe a combination of faulty electronics, manufacturing defects, and buggy software may have caused this incident. (I uploaded a PDF of service records for this issue from dealer, but could not upload the video: it's 10.3mb MP4 file, which I'm happy to provide if possible.)

While backing out of my driveway onto our residential street the car died without warning and all information displays went blank for a moment and then all the warning lights came on. The car would not change gears and my car was obstructing the roadway. My children were in the backseat of the car. I pressed the start stop button on the dash and the car "rebooted". warning lights were gone. I took the vehicle into the dealership a few days later for a scheduled repair to the steering wheel. I informed them of the incident and asked them to inspect. They ran a diagnostic and determined that they needed to replace a module in the vehicle's electrical system. Once the repair was complete we retrieved the car. Less than seven days after picking up the "repaired" vehicle my husband was backing out of our driveway and the same thing happened - only this time he was still in the driveway. Our driveway has a slight slope and the car was behaving as though it was in neutral (rolling down the drive) with no ability to change gears. Warning lights indicating electrical system failure were on the dash. He had to open his door and start to exit the vehicle while depressing the brake pedal in order to get the car to turn off. We had the vehicle towed to the dealership. They had the car for over 45 days trying to diagnose and duplicate the issue. We were told that there were no error codes and that they could not duplicate the problem. In the end we initiated a buyback request from VW and were denied with no explanation. I do not feel safe in this vehicle. It appears to have a major fault in its electrical system that is triggered by a yet to be determined set of circumstances. I frequently drive in and out of driveways on all sorts of roads and feel fortunate that this happened where it did. If this happened to me while I was backing out onto a more heavily trafficked roadway it could cause a life threatening accident.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.