2024 Volkswagen Gti

The component that is failing is the infotainment center. Cruise control fails. Yes available for inspection. The safety of my car is compromised and puts myself and others at risk. The backup camera fails - the infotainment center is glitchy, the infotainment center will disconnect from phone calls while driving handsfree while plugged in via wired CarPlay (the car cannot do bluetooth for CarPlay). The infotainment center sometimes is completely unusable - including radio- directions for CarPlay are not usable - no sound from the radio - no ability to adjust car settings when its in failure mode - including parking controls - driving modes - temputratre controls. The lights are hit and miss - sometimes they won't come when pressed or sometimes won't go off when they are pressed to go off. The problems according to the dealer cannot be reproduced - even though I have videos of the issues. When there is an error code on the vehicle and I have taken it in they say that there are no codes - which is a sing to me that the car is malfunctioning as they say the codes should be there. The vehicle for two days this year would make the information call repeatedly and did this roughly 100 times in two days. It finally stopped the day I went to take it in to the dealer. The dealer replaced the radio after my first week due to infotainment and backup camera issues. The dealer replaced it with a recalled part and it is recorded in my Repair Orders (ROs). They said it was the last radio in the entire US and world and they couldn't replace it again. I didn't find out that it was recalled until October 2025 as I was researching the recalls and reviewing my ROs and noticed the same part listed on my ROs. I have taken the vehicle in multiple times and they have not replaced or provided a viable solution that fixes the multiple issues. I paid for the vehicle and extended warranty it was $45k. They treated me like I was a nobody when we all are somebody's. Too much to type.

Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.

On Wednesday October 15th, 2025 something occurred either via an update or on the back-end of VW's connected services platforms that started causing infotainment system crashes on various VW-brand vehicles across the United States. At this time, 3 days later, the infotainment system will boot up, freeze, reboot again, freeze again, do this 2-3 more times before fully crashing and not turning back on. With this offline access to the following features becomes inaccessible: forward collision avoidance, forward and rear cross traffic avoidance, adaptive cruise control, reversing camera, emergency SOS function, road sign detection, emergency notifications, blind spot monitoring, HVAC controls including defroster switches, navigation, AM/FM/Satellite/Online radio, Apple Carplay, and Android Auto. VW has acknowledged a problem exists (https://www.vw.com/en/help-center.html/__app/article/000010441.app), however, they have not provided any information to customers about what the actual cause is or what their plans to resolve the issue are. As of October 17th local dealership service centers were blaming SiriusXM for the problem and telling owners there was nothing that could be done currently and to just wait it out.

Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.

There wasn't a proper "Problem Parts" option for my issue. My car has a manual transmission and VW has decided that adding a brake hold feature whenever the car is stopped at an intersection or in traffic etc. would be a good idea. I'm hear to tell you I have almost become part several accidents with this car even though it only has 40 miles on it. This is a well know issue with these cars that has been designed into them. I have been driving manual transmission cars for over 20 years without this issue. The problem is when I come to a stop the car holds the brake for an additional three Mississippi seconds. This screws up timing when pulling out into traffic which will likely cause an accident at some point. I have stalled the car trying to pull out into traffic and while in stop and go traffic. Luckily the person behind me was able to slam on their brakes before ramming me. I have considered rolling though stop signs to avoid stopping and possibly stalling the car. There have been many complaints about this online. The problem could easily be fixed with a software update from VW. Realistically if there was a brake hold with only 1 Mississippi hold time it would be great or none at all.

VW Front Assist is the safety feature that is supposed to warn the driver of the danger of an imminent front collision. Initial aural and visual warnings are followed by autonomous braking if the driver does not respond. I have had my new car for 14 days, and have received the warning "Front Assist not available; impaired sensor" 5 times during these 14 days. I have taken the car to the dealer three times. Their current verdict is the the system is not malfunctioning but rather the sensor is sensitive to weather. Two times the system became unavailable during misty weather; twice the system became unavailable during sleeting weather; once the system became unavailable during humid weather after a rainstorm. In one instance, the system did not reboot for 3 days despite cleared weather. The outages did not occur during what I would call severe weather, just somewhat inclement conditions. Essentially Front Assist has not worked for approximately 30% of my first two weeks of ownership. I believe a safety feature that does not work during rain, mist, and sleet is dangerous.