IllustrationWhat component or system failed or malfunctioned, and is it available for inspection upon request? Component: The MIB3 Infotainment Head Unit (specifically the internal eMMC memory chip) and the motorized rearview camera trunk emblem assembly.Inspection: Yes, the vehicle and all malfunctioning components are fully available for…
Read full complaint
What component or system failed or malfunctioned, and is it available for inspection upon request? Component: The MIB3 Infotainment Head Unit (specifically the internal eMMC memory chip) and the motorized rearview camera trunk emblem assembly.Inspection: Yes, the vehicle and all malfunctioning components are fully available for inspection upon request. How was your safety or the safety of others put at risk?Risk: The backup camera screen completely freezes or goes black when reversing, causing a total loss of rear visibility that violates Federal Motor Vehicle Safety Standard No. 111 and creates an immediate pedestrian strike hazard. Has the problem been reproduced or confirmed by a dealer or independent service center?Confirmation: Yes. The authorized Volkswagen dealership confirmed the system defect, performed the factory safety recall software update, and witnessed the failure continue immediately after the service. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?Inspection: Yes, it was inspected and worked on by the authorized Volkswagen dealership service technicians. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?Symptoms: The infotainment screen repeatedly freezes or turns black, and the motorized rear camera cover physically sticks wide open. Timeline/Details: These issues began during routine operation. The dealership attempted a temporary fix by replacing the electrical fuse, but the short circuit caused the replacement fuses to blow twice in a row, confirming a permanent internal hardware failure that should be covered as a failed recall remedy under manufacturer warranty.