2021 Volkswagen Gti

What component or system failed or malfunctioned, and is it available for inspection upon request? Component: The MIB3 Infotainment Head Unit (specifically the internal eMMC memory chip) and the motorized rearview camera trunk emblem assembly.Inspection: Yes, the vehicle and all malfunctioning components are fully available for inspection upon request. How was your safety or the safety of others put at risk?Risk: The backup camera screen completely freezes or goes black when reversing, causing a total loss of rear visibility that violates Federal Motor Vehicle Safety Standard No. 111 and creates an immediate pedestrian strike hazard. Has the problem been reproduced or confirmed by a dealer or independent service center?Confirmation: Yes. The authorized Volkswagen dealership confirmed the system defect, performed the factory safety recall software update, and witnessed the failure continue immediately after the service. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?Inspection: Yes, it was inspected and worked on by the authorized Volkswagen dealership service technicians. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?Symptoms: The infotainment screen repeatedly freezes or turns black, and the motorized rear camera cover physically sticks wide open. Timeline/Details: These issues began during routine operation. The dealership attempted a temporary fix by replacing the electrical fuse, but the short circuit caused the replacement fuses to blow twice in a row, confirming a permanent internal hardware failure that should be covered as a failed recall remedy under manufacturer warranty.

At around 38,000 miles (4 years into my lease), the airbag warning light came on in my 2021 Volkswagen GTI. Pasadena Volkswagen inspected the vehicle and confirmed the airbag control module had failed due to water intrusion from a clogged A/C drain tube, with a repair estimate of $1,974. Because the module is damaged, the airbag system is disabled and will not deploy in a crash, which puts my safety and the safety of passengers at risk. Volkswagen Customer Care (Case #07065500) reviewed the issue but declined assistance, stating my VIN is not part of Recall 21V-892, even though the defect matches the recall description exactly. The failed part remains in the vehicle and can be inspected upon request.

My car has, on several occasions, slammed the breaks on while I’m reversing, while suggesting that I am about to hit something, even though there is nothing there. It is very scary because I have no way of knowing when this will happen. Also it turns off the head unit and goes black while I am in reverse or trying to follow the directions. And finally the key sensor keeps saying my keys are not in the car while they are right there (had the battery replaced and that wasn’t the problem) additionally the wipers are dangerous and go off for no reason constantly.