NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
32 reportsClear category filter93,706 miles · Nov 30, 2016
Power Train
I TOOK MY CAR TO GUNTHER VOLKSWAGEN IN FT LAUDERDALE, FL. MY AUTOMATIC DSG TRANSMISSION WAS NOT SHIFTING INTO GEAR ON MANY OCCASIONS AS I WAS DRIVING, PARKING STOPPED AT A LIGHT. ON SEVERAL OCCASIONS THIS PROBLEM HAD RESULTED IN SOME NEAR ACCIDENTS WITH OTHER CARS, AND ON TWO OCCASIONS I HAD HIT A POLE AND A WALL. THE NEAR ACCID…
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I TOOK MY CAR TO GUNTHER VOLKSWAGEN IN FT LAUDERDALE, FL. MY AUTOMATIC DSG TRANSMISSION WAS NOT SHIFTING INTO GEAR ON MANY OCCASIONS AS I WAS DRIVING, PARKING STOPPED AT A LIGHT. ON SEVERAL OCCASIONS THIS PROBLEM HAD RESULTED IN SOME NEAR ACCIDENTS WITH OTHER CARS, AND ON TWO OCCASIONS I HAD HIT A POLE AND A WALL. THE NEAR ACCIDENTS WITH CARS HAD OCCURRED IN PARKING SITUATIONS AS WELL AS ON THE STREET AT TRAFFIC LIGHTS WHEN MY CAR WOULD NOT MOVE AND CARS BEHIND ME ALMOST HIT ME. ANOTHER OCCASION MY CAR WOULD NOT MOVE WHEN I WAS AT AN INTERSECTION WAITING FOR TRAFFIC TO CLEAR TO TURN LEFT, AND THE LIGHT CHANGED. WHEN THIS PROBLEM WAS OCCURRING THE SHIFT INDICATOR LETTERS IN THE ELECTRONIC DISPLAY WOULD FLASH WITH BOXES AROUND THEM. IT WAS DISCOVERED BY THE DEALER THAT THE TRANSMISSION PROBLEM I WAS HAVING WAS THE SUBJECT OF A VOLUNTARY RECALL BY VOLKSWAGEN. I WAS TOLD THAT THE MECHATRONIC UNIT OF MY TRANSMISSION WOULD BE REPLACED UNDER THIS VOLUNTARY RECALL AS WELL AS THE OTHER FUSE RECALL. LATER IN THE DAY I WAS CALLED BY CAR DEALERSHIP AND THEY INFORMED ME THAT THE FUSE RECALL WORK WOULD BE DONE BUT THE TRANSMISSION RECALL WOULD NOT BE DONE BECAUSE MY CAR HAD A REBUILT TITLE. THE CAR HAD BEEN IN AN ACCIDENT WHERE IT SUSTAINED DAMAGE TO RIGHT FRONT SUSPENSION AND INSURANCE COMPANY HAD PAID OUT CLAIM AND DECLARED VEHICLE A TOTAL LOSS. I BOUGHT "SALVAGED" VEHICLE AND REPAIRED DAMAGE FOR UNDER $1,000 AND RETITLED (REBUILT) VEHICLE UNDER FLORIDA LAW. ACCORDING TO WHAT I HAVE READ ON NHTSA WEBSITE IF VEHICLE IS ON THE ROAD AND BEING DRIVEN AROUND MANUFACTURERS ARE REQUIRED TO PERFORM RECALL REPAIRS ON THEM. THE RECALL ON THIS TRANSMISSION ISSUE WAS SUBJECT OF AN INVESTIGATION BY NHTSA (ACTION NUMBER PEO9035) SEVERAL ACCIDENTS HAD OCCURRED BECAUSE OF IT BUT NO INJURIES WERE REPORTED. CAN YOU PLEASE ADVISE IF VW IS REQUIRED TO REPAIR MY VEHICLE UNDER THIS VOLUNTARY RECALL? *TR
NHTSA ODI #10928755
52,500 miles · Sep 22, 2015
Power Train
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. WHILE DRIVING 15 MPH AND COMING TO A STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING AND THE CONTACT HEARD A LOUD NOISE COMING FROM THE TRANSMISSION. AFTER COMING TO A STOP, THE VEHICLE WAS NOT ABLE TO MOVE AND THE GEAR SELECTOR LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SHUT OFF AND RE…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. WHILE DRIVING 15 MPH AND COMING TO A STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING AND THE CONTACT HEARD A LOUD NOISE COMING FROM THE TRANSMISSION. AFTER COMING TO A STOP, THE VEHICLE WAS NOT ABLE TO MOVE AND THE GEAR SELECTOR LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SHUT OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,500.
NHTSA ODI #10767558
51,000 miles · Oct 17, 2014
Power Train
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. WHILE AT A STOP LIGHT, THE VEHICLE STALLED AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDE…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN GTI. WHILE AT A STOP LIGHT, THE VEHICLE STALLED AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE DSG GEAR BOX NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
NHTSA ODI #10648459
52,574 miles · Aug 13, 2013
Power Train
PURCHASED USED 2009 VW GTI WITH DSG TRANSMISSION ON 03 AUG 13. ON 06 AUG 13 UPON BRAKING AND TURNING A CORNER THE TRANSMISSION SEEMINGLY DROPPED OUT OF GEAR, ENGINE REVVED FREELY, THE TRANSMISSION RE-ENGAGED WITH A LOUD CLUNK IN THE DRIVELINE. OVER THE NEXT WEEK THE FREQUENCY OF THIS SAME PROBLEM HAPPENING INCREASED UNTIL 12 A…
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PURCHASED USED 2009 VW GTI WITH DSG TRANSMISSION ON 03 AUG 13. ON 06 AUG 13 UPON BRAKING AND TURNING A CORNER THE TRANSMISSION SEEMINGLY DROPPED OUT OF GEAR, ENGINE REVVED FREELY, THE TRANSMISSION RE-ENGAGED WITH A LOUD CLUNK IN THE DRIVELINE. OVER THE NEXT WEEK THE FREQUENCY OF THIS SAME PROBLEM HAPPENING INCREASED UNTIL 12 AUG 13. ON 12 AUG 13 THE TRANSMISSION WOULD TAKE SEVERAL SECONDS(UPWARDS OF 30) TO ENGAGE EITHER 1ST OR REVERSE AND IN DOING SO WOULD AGAIN CLUNK ON ENGAGEMENT. ALSO, WHILE DRIVING ON A STATE HIGHWAY AT 55 MPH THE TRANSMISSION DOWNSHIFTED TO AN UNKNOWN GEAR, THE LIGHTS ON THE SHIFT INDICATOR STARTED TO FLASH, AND THE TRANSMISSION WOULD NOT SHIFT. HAD TO PULL TO THE SHOULDER AND TURN OFF THE ENGINE AND RESTART TO CONTINUE. WITHIN ONE MILE THE SAME PROCESS HAD TO BE REPEATED. THIS CONTINUED FOR THE REST OF THE 10 MILE TRIP TO MY HOME. THIS CAR IS ONE THAT WAS AFFECTED BY THE RECALL. THE RECALL HAS BEEN PERFORMED ON THIS CAR BUT OBVIOUSLY STILL HAS ISSUES. CAR WILL BE TAKEN TO A DEALERSHIP ON 16 AUG 13 TO HAVE IT DIAGNOSED. *TR
NHTSA ODI #10535064
42,000 miles · Oct 13, 2012
Engine And Engine CoolingPower Train
TWO OUT OF THE FOUR ENGINE COILS WENT BAD AT THE EXACT SAME MOMENT CAUSING THE CAR TO LOOSE TWO OUT OF FOUR CYLINDERS. THIS MADE THE ENGINE NOT ABLE TO IDLE OR RUN. HAD THIS HAPPENED WHILE TRYING TO CLEAR AN INTERSECTION OR SAY MERGING ON A HIGHWAY THE RESULT COULD BE CATASTROPHIC. VW INSISTS THAT THIS IS NORMAL WEAR AND TEAR A…
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TWO OUT OF THE FOUR ENGINE COILS WENT BAD AT THE EXACT SAME MOMENT CAUSING THE CAR TO LOOSE TWO OUT OF FOUR CYLINDERS. THIS MADE THE ENGINE NOT ABLE TO IDLE OR RUN. HAD THIS HAPPENED WHILE TRYING TO CLEAR AN INTERSECTION OR SAY MERGING ON A HIGHWAY THE RESULT COULD BE CATASTROPHIC. VW INSISTS THAT THIS IS NORMAL WEAR AND TEAR AND NOT EVEN COVERED BY IT'S 5-YEAR 60K MILE POWER TRAIN WARRANTY. EVEN THOUGH THESE COILS THAT PROVIDE SPARK TO THE ENGINE, AND VITAL TO IT'S SAFE OPERATION, THEY INSIST THAT ARE ONLY COVERED BY THE VEHICLE'S 3-YEAR 36-K MILE WARRANTY. LOOKING AT VW CHAT LOGS IT CLEAR THAT THIS HAS BEEN AN ONGOING PROBLEM WITH VW GTI FOR NUMEROUS YEARS AND NEEDS TO REVISITED FOR THE 2009 MODEL YEAR. *TR
NHTSA ODI #10480007
31,500 miles · Mar 20, 2012
Power Train
PROBLEM OCCURRED OCCASIONALLY, MOSTLY WHEN THE SPEED WAS AROUND 0-30MPH. THE TRANSMISSION SEEMED TO HAVE A PROBLEM IN UPSHIFTING/DOWNSHIFTING BETWEEN 1ST-3RD GEAR. WHILE ACCELERATION FROM STATIONARY, THERE WAS A LAG IN UPSHIFTING FROM 1ST-2ND-3RD GEAR. SOMETIMES IT DID NOT UPSHIFT AT ALL. WHEN YOU RELEASED THE ACCELERATOR AND RE…
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PROBLEM OCCURRED OCCASIONALLY, MOSTLY WHEN THE SPEED WAS AROUND 0-30MPH. THE TRANSMISSION SEEMED TO HAVE A PROBLEM IN UPSHIFTING/DOWNSHIFTING BETWEEN 1ST-3RD GEAR. WHILE ACCELERATION FROM STATIONARY, THERE WAS A LAG IN UPSHIFTING FROM 1ST-2ND-3RD GEAR. SOMETIMES IT DID NOT UPSHIFT AT ALL. WHEN YOU RELEASED THE ACCELERATOR AND RE-APPLIED IT AGAIN, IT WOULD BE BACK TO NORMAL. WHILE DOWNSHIFTING FROM 2ND TO 1ST GEAR, IT SEEMED LIKE BEING PUSHED BY SOMETHING FROM THE BACK. *KB
NHTSA ODI #10452417
400 miles · Sep 9, 2011
Power Train
AFTER PURCHASING A NEW 2009 GTI I NOTICED SOME HESITATION IN THE CAR UPON TAKE OFF/SLOW DOWN. I TOOK THE VEHICLE DIRECTLY TO THE DEALERSHIP AND WAS TOLD THAT THIS WAS NORMAL FOR THIS CAR AND ITS DSG TRANSMISSION. I LATER IN THE YEAR TOOK IT BACK WITH THE SAME RESULT. I ALSO CONTACTED VW CUSTOMER CARE AND WAS GIVEN A CASE NUMB…
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AFTER PURCHASING A NEW 2009 GTI I NOTICED SOME HESITATION IN THE CAR UPON TAKE OFF/SLOW DOWN. I TOOK THE VEHICLE DIRECTLY TO THE DEALERSHIP AND WAS TOLD THAT THIS WAS NORMAL FOR THIS CAR AND ITS DSG TRANSMISSION. I LATER IN THE YEAR TOOK IT BACK WITH THE SAME RESULT. I ALSO CONTACTED VW CUSTOMER CARE AND WAS GIVEN A CASE NUMBER BUT NO ONE EVER CALLED ME BACK AND I WAS ONCE AGAIN WAS REFERRED BACK TO MY LOCAL DEALERSHIP VIA EMAIL. THIS IS A SERIOUS SAFETY HAZARD! MY WIFE HAS JUST TAKEN THE GTI AGAIN, SEPT. 6TH, 2011 AND AFTER 3 DAYS WITH THE GTI WE RECEIVED THE SAME RESPONSE - "THIS IS NORMAL FOR DSG TRANSMISSION". THIS IS NOT NORMAL!!!! OUR BEST DESCRIPTION OF THE SAFETY HAZARD. WHEN DRIVING THE VEHICLE IN SPORT (S) MODE IT WILL OFTEN HESITATE TO PULL OFF FROM A STOP. WHEN ATTEMPTING TO PULL OUT INTO TRAFFIC AND THIS OCCURS THERE IS ABOUT A TWO SECOND DELAY FROM THE TIME THE ACCELERATOR PEDAL IS DEPRESSED TO FINALLY TAKING OFF. WE HAVE OBSERVED THE TACHOMETER WHEN THIS PROBLEM OCCURS (WITHOUT ANY APPROACHING TRAFFIC, AND THE RPMS BARELY GO BEYOND IDLE EVEN THOUGH THE ACCELERATOR IS PRESSED DOWN 1/4 TO 1/2 WAY DOWN. WHEN THE CAR DOES FINALLY TAKE OFF, IT IS ABRUPTLY, DUE TO THE FACT THAT THE ACCELERATOR PEDAL IS DEPRESSED ALREADY. WHEN ATTEMPTING TO PULL INTO TRAFFIC OR TURN ACROSS IT, THIS DELAY AND THEN ABRUPT RESPONSE COULD RESULT IN SERIOUS INJURY OR WORSE TO US OR THE OCCUPANTS OF MY VEHICLE. PLEASE HELP US AS CORPORATE VW AND OUR LOCAL DEALERSHIP DON'T CARE ABOUT OUR SAFETY OR THE SAFETY OF OTHERS AND ITS JUST A MATTER OF WHEN A SERIOUS ACCIDENT OCCURS BECAUSE OF THIS SAFETY HAZARD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10424396
13,055 miles · Jan 14, 2010
Power Train
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN GTI WHICH WAS PURCHASED IN 2009. SHE STATED THAT WHILE THE VEHICLE WAS IN DRIVE THE GEAR WOULD SLIP INTO NEUTRAL AND WOULD NOT RESPOND TO THE ACCELERATOR AS IT SHOULD. SHE HAD REPAIRS PERFORMED ON THE VEHICLE TWICE UNDER NHTSA CAMPAIGN ID NUMBER, 09V333000, POWER TRAIN:AUTOMATIC TRANSMISSIO…
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TL*THE CONTACT OWNS A 2009 VOLKSWAGEN GTI WHICH WAS PURCHASED IN 2009. SHE STATED THAT WHILE THE VEHICLE WAS IN DRIVE THE GEAR WOULD SLIP INTO NEUTRAL AND WOULD NOT RESPOND TO THE ACCELERATOR AS IT SHOULD. SHE HAD REPAIRS PERFORMED ON THE VEHICLE TWICE UNDER NHTSA CAMPAIGN ID NUMBER, 09V333000, POWER TRAIN:AUTOMATIC TRANSMISSION TO NO AVAIL. THE FAILURE OCCURRED MORE THAN THREE TIMES. NO REPAIRS WERE MADE TO ACTUALLY CORRECT THE FAILURE TO DATE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 13,055.
NHTSA ODI #10299738
17,000 miles · Nov 23, 2009
Power Train
EXPERIENCING SEVERAL SAFETY ISSUES WITH VW DSG TRANSMISSION IN MY 2009 GTI. FIRST, SHIFTING INTO PARK. WHEN SHIFTING FROM EITHER REVERSE OR DRIVE INTO PARK ON A HILL, VEHICLE ROLLS 3 FEET AND THEN HITS A HARD "STOP". SECOND, VERY HARD DOWNSHIFTING/ENGINE BRAKING IN AUTOMATIC MODE WHEN SLOWING DOWN. THIS HAPPENS AT 20 M…
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EXPERIENCING SEVERAL SAFETY ISSUES WITH VW DSG TRANSMISSION IN MY 2009 GTI. FIRST, SHIFTING INTO PARK. WHEN SHIFTING FROM EITHER REVERSE OR DRIVE INTO PARK ON A HILL, VEHICLE ROLLS 3 FEET AND THEN HITS A HARD "STOP". SECOND, VERY HARD DOWNSHIFTING/ENGINE BRAKING IN AUTOMATIC MODE WHEN SLOWING DOWN. THIS HAPPENS AT 20 MPH AND THEN AGAIN AT 10 MPH. IF YOU ARE APPLYING THE BRAKES WHEN THIS ENGINE BRAKING HAPPENS IT IS IMPOSSIBLE TO STOP AT A DESIRED POINT. YOU CAN BE SMOOTHLY APPLYING THE BRAKE AND THEN WHEN YOU SLOW TO 20 MPH THE ENGINE BRAKING DRASTICALLY SLOWS THE VEHICLE EVEN MORE. IT'S LIKE SHIFTING INTO A LOWER GEAR AT TOO HIGH A SPEED WHILE SIMULTANEOUSLY APPLYING THE BRAKES. VERY DANGEROUS! THIRD, LURCH/SURGE WHEN STARTING ON A HILL. WHEN BACKING OUT OF A SPOT ON A HILL OR STARTING FORWARD ON A HILL HAVING JUST PUT THE VEHICLE IN DRIVE THE ENGINE REVS FOR 3 SECONDS AS IF IT IS NOT IN GEAR AND THEN LURCHES SUDDENLY FORWARD. *TR
NHTSA ODI #10293213
3,000 miles · Nov 6, 2009
Power Train
I PURCHASED THE CAR IN THE BEGINNING OF JULY 2009, NOTICED WEIRD SHIFTING BUT FIGURED IT WAS PART OF CAR BREAK IN PROCESS. NOW I NOTICE IT HAPPEN ALMOST DAILY. THE CAR SHIFTS HARSHLY DURING ACCELERATION AND DECELERATION. IT JERKS FORWARD A LOT DURING BUMPER TO BUMPER TRAFFIC. LATELY THE CAR WILL HESITATE WHEN GOING FROM COMP…
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I PURCHASED THE CAR IN THE BEGINNING OF JULY 2009, NOTICED WEIRD SHIFTING BUT FIGURED IT WAS PART OF CAR BREAK IN PROCESS. NOW I NOTICE IT HAPPEN ALMOST DAILY. THE CAR SHIFTS HARSHLY DURING ACCELERATION AND DECELERATION. IT JERKS FORWARD A LOT DURING BUMPER TO BUMPER TRAFFIC. LATELY THE CAR WILL HESITATE WHEN GOING FROM COMPLETE STOP TO FORWARD THEN "BUCK" FORWARD. *TR
NHTSA ODI #10291280
Official recalls
2Dec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence & remedy
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Additional source detail variants (2)
Electronic Stability Control (esc)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Aug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
Consequence & remedy
Consequence: THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy: VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09035 · Vehicle Stall/loss Motive Power
Opened Jul 17, 2009 · Closed Nov 19, 2009
Status: closed (inferred from source dates) · Power Train:manual Transmission
THE SUBJECT VEHICLES ARE EQUIPPED WITH DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS, WHICH FEATURE A 6-SPEED AUTOMATIC GEARBOX WITH TWO WET RUNNING CLUTCHES (DUAL CLUTCH) IN WHICH THE CLUTCH MECHANISM AND GEAR CHANGES ARE ELECTROHYDRAULICALLY OPERATED BY A MECHATRONIC CONTROL UNIT.THE DSG MECHATRONIC CONTROLLER INCLUDES EXTENSIVE SELF DIAGNOSTIC FUNCTIONS AND STRATEGIES TO ENSURE SAFE OPERATION AND PREVENT SYSTEM/COMPONENT DAMAGE IN THE EVENT OF COMPONENT FAILURES OR HARSH OPERATING CONDITIONS.THE BASIC HIERARCHY OF FAULT MODES INCLUDES SOME THAT ONLY RESULT IN THE STORAGE OF A DIAGNOSTIC TROUBLE CODE (DTC) AND CAUSE NO LOSS OF FUNCTION, SOME THAT STORE A DTC AND REDUCE VEHICLE OPERATION TO A LIMP HOME MODE, AND SOME THAT STORE A DTC AND CAUSE AN INTERRUPTION OF MOTIVE POWER (I.E., OPEN CLUTCH).THE DRIVER IS ALERTED TO THE LATTER TWO MODES BY THE DASH GEAR POSITION INDICATOR (PRNDS) FLASHING. ONE OF THE CONDITIONS THAT RESULTS IN INTERRUPTION OF MOTIVE POWER IS EXCESS GEARBOX TEMPERATURE.THE SYSTEM INITIALLY RESPONDS TO INCREASED GEARBOX TEMPERATURE BY RAMPING DOWN ENGINE TORQUE.IF THE TEMPERATURE KEEPS RISING THE MECHATRONIC UNIT RESPONDS BY OPENING THE CLUTCH.IN A DEFECT INFORMATION REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010 VOLKSWAGEN (EOS, JETTA AND GTI) AND AUDI (A3 AND TT/TT ROADSTER) VEHICLES EQUIPPED WITH DSG TRANSMISSIONS AND BUILT FROM SEPTEMBER 2008 THROUGH AUGUST 2009 (NHTSA RECALL NO. 09V-333, VOLKSWAGEN RECALL NO. 37E3/S7 AND AUDI RECALL NO 37E4/J7). VOLKSWAGEN PROVIDED THIS DESCRIPTION OF THE DEFECT, THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DSG MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED BY THE CONNECTOR SUPPLIER DURING A LIMITED PRODUCTION PERIOD.WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL.IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH.IN ADDITION, THE DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.VOLKSWAGEN ESTIMATED THAT LESS THAN ONE PERCENT OF THE RECALLED VEHICLES MAY CONTAIN THE DEFECT CONDITION. ODI IDENTIFIED 40 COMPLAINTS THAT APPEAR TO BE RELATED TO THE TEMPERATURE SENSOR DEFECT CONDITION DESCRIBED BY VOLKSWAGEN.VOLKSWAGEN RECEIVED 139 COMPLAINTS RELATED TO THE CONDITION, WITH 7 INVOLVING VEHICLES REPORTED TO ODI, RESULTING A 172 TOTAL COMPLAINTS TO ODI AND VOLKSWAGEN.ALL OF THESE COMPLAINTS INVOLVE THE MY 2009 AN 2010 VEHICLES SUBJECT TO RECALL 09V-333. ODI ALSO IDENTIFIED COMPLAINTS OF HARSH/JERKY SHIFTING IN SOME VOLKSWAGEN VEHICLES WITH DSG.VOLKSWAGEN ATTRIBUTED THIS CONDITION, WHICH TYPICALLY OCCURS AT VERY LOW SPEEDS, TO EXCESSIVE WEAR IN THE BUSHINGS OF THE TWO SOLENOID VALVES IN THE MECHATRONIC UNIT THAT CONTROL CLUTCH OPERATION.VOLKSWAGEN DOES NOT BELIEVE THAT THE THIS CONDITION IS A SAFETY DEFECT BECAUSE THE CHANGES IN SHIFT QUALITY DEVELOP GRADUALLY OVER TIME, DO NOT CAUSE A LOSS OF MOTIVE POWER AND HAVE NOT RESULTED IN ANY FATALITIES, INJURIES OR SERIOUS CRASHES (THERE WERE THREE REPORTED PROPERTY DAMAGE INCIDENTS RESULTING IN MINOR BODY DAMAGE IN VERY LOW SPEED, PARKING MANEUVERS).VOLKSWAGEN ADDRESSED THIS PROBLEM IN THE FIELD WITH A CUSTOMER SERVICE PROGRAM THAT INCLUDES THE REPLACEMENT OF POTENTIALLY AFFECTED MECHATRONIC UNITS AS WELL