2019 Volkswagen Golf Alltrack

The transmission lurches and studders at stops with roughly 60K miles on it. The dealer believes it to be the mechatronic unit. I am put at risk because the car begins to move, stops, and then begins again moving. Cars behind me may believe I am accelerating from a stop and rear end me. There are no warning lamps, messages, or anything whatsoever, the issue generates no codes for dealer techs to diagnose.

When I take my foot off the brake to accelerate, the car jerks backward and shudders. It feels as though it’s about to stall. When pressing the gas pedal, the car also has delayed acceleration. Both of these issues create dangerous driving conditions. The car hesitates when accelerating from a stopped position, nearly causing me to be rear-ended at traffic lights on multiple occasions. I’ve also experienced a couple of close calls while making right turns on red, as the car hesitates and won’t accelerate immediately. I feel unsafe driving the vehicle. Have had the car to one independent mechanic, the sister dealership of where it was purchased from, and two VW dealerships. They have acknowledged an issue as they have replaced the motor mounts and mounting plate. It did not resolve the issue. The car does operate as designed. There are no fault codes or engine lights so they have advised me to continue driving until it gets worse. It is unsafe to drive since there is an issue with accelerating. The service team at Mossy VW replicated the backward jerking motion during a test drive and confirmed that the vehicle is exhibiting a delayed throttle response. While the mechanic submitted a Volkswagen Technical Assistance (VTA) request, he reiterated that no repairs could be performed without a fault code.

ISSUE WITH AUTOMATIC DSG TRANSMISSION AFTER 3 DAYS OF OWNERSHIP AND 182 MILES ON THE ODOMETER. ISSUE FIRST HAPPENED WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. AFTER SHIFTING FROM 1ST TO 2ND THE CAR LOST POWER, FREE REV'D AND AFTER APPROXIMATELY 5 SECONDS WAS ABLE TO ENGAGE 2ND GEAR QUITE ROUGHLY. PRESENTED AN ERROR MESSAGE THAT STATED "TRANSMISSION IN EMERGENCY MODE: REVERSE NOT AVAILABLE." PULLED INTO A PARKING LOT UNDER IT'S OWN POWER AND POWER CYCLED THE IGNITION. ERROR CLEARED, NO WARNING LIGHTS AT THAT POINT. HAPPENED AGAIN A FEW HOURS LATER WHILE DRIVING AT 40 MPH, A SERIES OF SUDDEN JERKS AND AN ABRUPT LOSS OF POWER, TRANSMISSION APPEARED TO BE IN NEUTRAL. CEL AND OTHER WARNING LIGHTS ILLUMINATED. ONCE THE CAR SLOWED IT ENGAGED FIRST GEAR AND LIMP MODE. IT WAS ONLY POSSIBLE TO DRIVE AT ABOUT 10 MPH IN THIS STATE. IT WAS QUITE ABRUPT DECELERATION IN A NORMAL TRAFFIC PATTERN AND WAS DIFFICULT TO AVOID GETTING REAR-ENDED AND PULLING OVER SAFELY. SCAN TOOL ERROR CODES ATTACHED. INDICATES CLUTCH 2 OPENING AND CLOSING UNINTENTIONALLY. *TR