2024 Volkswagen Atlas

I am writing to formally report repeated and serious defects with my 2024 Volkswagen Atlas, VIN [XXX] , which I leased in California. These defects occurred well within the vehicle’s first year and while under factory warranty. Brake System Defect At 8,405 miles, the vehicle received its 10,000-mile maintenance. At 9,340 miles, brake pads measured 10 mm front / 8 mm rear, reflecting nearly new condition. By 13,175 miles, the pads had separated from their backing plates, causing scoring of the front rotors. Told they crumbled by the dealership. Dealer performed a “one-time goodwill repair” on the 1-year in-service date, replacing pads and rotors, but refused to document the failure as a warranty-covered defect. This premature failure at 13k miles is not normal wear and reflects a serious manufacturing/material defect that created a safety hazard. Engine and Oil Issues At 13,175 miles, the oil light came on and the vehicle was found to be low on oil despite proper service at 8,405 miles. At 8,405 miles the oil light also came on showing low to no oil. Intermittent Warning and Electrical Issues Throughout this period, the vehicle has experienced recurring warning messages and system malfunctions, including: “Error: Dynamic Road Sign Display” “Lane Assist Not Available” “Front Assist Has Limited Availability” TPMS issues, where displayed tire pressure did not match actual pressure, and the light remained on for days despite correct tire pressures being confirmed. Additional Warranty Repairs At 9,943 miles, the radio required a software repair under warranty. Paint defect required repair under warranty. Summary: In less than 14,000 miles, this vehicle has experienced: Critical brake system failure (pads separating, rotor damage). Engine oil loss triggering warning light. Multiple electrical and safety system errors affecting driver-assist features. Radio malfunction requiring repair. Paint defect requiring repair. I have more pics & orders INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

The rear light bar/tail light assembly fills with water and causing turn signals and light bar to intermittently not work. This occurred the first time that the vehicle was left out in the rain at approximately 65k. It is always parked covered and I do not drive in the rain. Many other Atlas have this issue much sooner if they are left in the inclement weather.

Vehicle was first sohwn to have low coolant and improper temps in the engine compartment, found to have multiple issues by independent car care facility regarding the coolant system and engine temperature. This also caused issues with rpms at idle and while parked. Car was taken to dealership for repair. Replacements under warranty made including thermostat, coolant pump, vacuum pump, toothed belt cover, and pressure pipe, etc. 1,000 miles later, issues continued, with the dealership having to perform a second fix including fixing the intake runner control valve. The car still behaved irregularly though assured that dealership performed full inspection. Now, third set of problems have arisen with the vehicle, with significantly low coolant after only 5 months post-repair and multiple spraying stains from oxidized coolant inside engine compartment. Vehicle still fluctuates in rpms at irregular times and has issues changing gears. Family members and children occupy this vehicle at regular times during the week, and having coolant issues, rpm spiking, idle lurching, and malfunctioning engine systems can lead to catastrophic failure of the entire vehicle while in transit, putting family life at serious risk of harm, injury, or death.

I am submitting this complaint to report ongoing safety-related defects with my Volkswagen vehicle that remain unresolved despite multiple attempts through the manufacturer and an authorized dealership. The vehicle has experienced recurring and unpredictable issues including warning lights activating without explanation, sensor malfunctions, abnormal and recurring brake noises, and the infotainment/vehicle information system intermittently failing to power on or experiencing complete blackouts during operation. These issues occur during normal driving and present potential safety concerns by distracting the driver, limiting access to vehicle information, and raising concerns regarding braking reliability and electrical system stability. I previously filed a formal complaint directly with Volkswagen regarding these defects and have received no meaningful response, resolution, or follow-up. I also brought the vehicle to an authorized Volkswagen dealership for inspection. Despite review, no permanent repair was completed and the same defects continue to occur. I was not provided a clear explanation, corrective action, or assurance that the vehicle is safe for continued operation. I have documentation showing that these issues are not isolated to my vehicle. Identical brake noises and infotainment system blackouts have been widely reported by other Volkswagen owners across social media platforms and Reddit community groups, suggesting a broader or systemic defect. In addition, I personally possess videos and photographs documenting the brake noises, infotainment blackouts, warning lights, and electrical irregularities affecting my vehicle. This evidence is available upon request, and I am prepared to provide follow-up information as needed. Given the repeated failures, lack of manufacturer response, and corroborating reports from other owners, I am requesting that this complaint be formally recorded and evaluated by the NHTSA.

The owners manual for the 2024 VW Atlas SEL fuse diagrams and descriptions do not match the fuse box (interior) found in the vehicle. As an example the owners manual states the telephone system is controlled via fuse 16, but in my vehicle fuse 16 is an airbag fuse (as detailed in third-party fuse diagrams (e.g. [XXX] )). While third-party sources do display the correct and accurate fuse diagrams these may not be available to a driver in an emergency when they need to investigate an issue and replace a fuse on the roadside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Not even a year old and brakes squeaking/ gurgling sounds coming from the front wheels. As time goes on seems to get worse to the point where I am braking and slips a little. I've taken by car to the dealership twice and made several calls they keep sayings it is a known issued and a flaw for VW not a safety issue. The gurling sound is not normal and not safe especially for a new vehicle. I have an open case with VW, but they won't budge since they go off of what techs are documenting. They said I would have to pay out of pocket to replace the rotors and breaks even though vehicle is only a year old. If I would have known of this issue, I would have not bought this vehicle. On another note, having issues with moisture building up and developing mold which is coming through the vents. This is something VW does not take care of would have to pay for odor treatment on faulty design. I have never ran into this issued with any other make.

On December 15th, 2025, in Bradenton Fl, I was changing a tire in front of my house's parking area. I removed the tire and properly installed the car's original jack in the correct location on the vehicle. After about a minute, the jack collapsed, and the entire vehicle, along with the rotor, crushed my right foot. I couldn't get it out and had to scream for help because of the terrible pain. After several minutes, some neighbors tried to help me, but it wasn't until about 10 minutes later that a man and his son came to my aid and used their jack to lift my vehicle. An ambulance picked me up, and at the hospital, I was treated for several lacerations and a deep wound on my heel that required eight stitches. After I got home, I looked at the jack, and it was marked with a maximum weight capacity of 2866 pounds. I compared this to the vehicle's manual, and it didn't match the weight of the front axle, which is heavier. This means the jack was not suitable for supporting the front of my car, and this is why it caused me serious injuries to my foot, as well as fear, anxiety, and significant medical bills. I need help with my case, please!