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2024 Volkswagen Atlas

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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When problems were reported

Mileage at the reported incident

Limited mileage data: 8 of 169 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 43 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

6 crash reports2 fire reports7 injury reports

Electrical System complaints

43 reports
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Mileage unknown · Dec 2, 2024
Electrical SystemService Brakes

My breaks are screeching. It is inconcsistent and the dealership from my knowledge was not able to reciprocate the issue. They said the break pads had debris on them and they were cleaned at my last appointment. However the next day the breaks were screeching again. Being a brand new car I don't understand how the breaks hav…

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My breaks are screeching. It is inconcsistent and the dealership from my knowledge was not able to reciprocate the issue. They said the break pads had debris on them and they were cleaned at my last appointment. However the next day the breaks were screeching again. Being a brand new car I don't understand how the breaks have so much debris and are screeching already. Makes me think there has to be something wrong with them and that doesn't make me feel safe putting my kids in the car everyday. I need to take my care back in to have my breaks looked at however everytime I take my car in they say it takes 24-48 hours to diagnose an issue. They never have a loaner and don't cover a rental car. I have paid out of pocket for a rental twice now and cannot afford it anymore right now due to the holidays. The infotainment screen goes fuzzy frequently. To my knowledge the dealership was unable to reciprocate the issue. When the screen goes fuzzy it still works, I am unable to see anything on the screen. When I put the vehicle in reverse I cannot see anything on the backup camera. I can't tell if someone or something is walking behind my vehicle. This is a huge safety issue. I have taken my vehicle three times for this issue. First they replaced the screen, second they did a hard reboot, the third time they said there is nothing they can do due to a software update coming. However no one knows when this update is going to happen, in the meantime I am driving around with a fuzzy screen. I have done all the software updates that have prompted on my screen, I have reboot my screen I don't know how many times. I have attached my part of the invoice for my first appointment. I don't have a invoice full invoice due to the dealership being sold and they no longer have them on file. I have attached the second invoice. There was not room for the third. I have filed lemon law asking VW to buy my vehicle back. I am waiting for an answer from them.

NHTSA ODI #11628418

Mileage unknown · Nov 26, 2024
Electrical SystemExterior LightingSeats

Infotainment display graphics issue; most controls (including disabling seat heaters) are through this screen and camera is displayed on it. Unable to see display clearly and therefore interact with controls or view backup camera to look for obstacles. Search online for "2024 atlas screen glitch" and you'll see quite a few pictu…

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Infotainment display graphics issue; most controls (including disabling seat heaters) are through this screen and camera is displayed on it. Unable to see display clearly and therefore interact with controls or view backup camera to look for obstacles. Search online for "2024 atlas screen glitch" and you'll see quite a few pictures that are similar.

NHTSA ODI #11627430

Mileage unknown · Nov 25, 2024
Electrical System

Infotainment system sporadically becomes pixelated and hard to see and use. The dealership has verified the issue, confirms VW is aware and says there is no fix. This is a very serious safety issue while driving.

NHTSA ODI #11627342

Mileage unknown · Nov 15, 2024
Electrical System

Screen continues to go out causing to be non functional

NHTSA ODI #11625493

Mileage unknown · Oct 16, 2024
Back Over PreventionElectrical System

I have a 2024 VW Atlas and the infotainment screen sporadically goes pixelated and it is very hard to use the touchscreen controls. When this happens the rearview camera is also impossible to use as the screen is all scrambled. I have in Massachusetts and now since it cold in the morning if the screen is scrambled it makes it …

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I have a 2024 VW Atlas and the infotainment screen sporadically goes pixelated and it is very hard to use the touchscreen controls. When this happens the rearview camera is also impossible to use as the screen is all scrambled. I have in Massachusetts and now since it cold in the morning if the screen is scrambled it makes it very hard to control the heat and turn on the defroster. I will have to let my car sit in my driveway running for at least 20 minutes before I can see out the window. The car has been to VW 3 times now and nothing has been resolved. They are now telling me that they are waiting on a new software updated that will happen mid December. This is a major safety issue and needs to be resolved immediately. Looking online this is a MAJOR problem that VW is aware of but don't have a resolution to.

NHTSA ODI #11620164

Mileage unknown · Oct 8, 2024
Electrical SystemEngine

I was driving about 75 mph when my car alerted me that the engine had stopped and I needed to pull over immediately. The wheels continued to turn and the car was stuck in neutral. I pulled over and tried to push the SOS button which did not connect. I then tried to restart my car and it started but would not shift out of neut…

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I was driving about 75 mph when my car alerted me that the engine had stopped and I needed to pull over immediately. The wheels continued to turn and the car was stuck in neutral. I pulled over and tried to push the SOS button which did not connect. I then tried to restart my car and it started but would not shift out of neutral. I called the police for help and my brand new car had to be towed. The tires then froze up after being put on the tow truck and would not release- even though the car was in neutral. When the car finally did start and shift after getting to the dealer ship, the car told me it was in emergency transmission mode. My safety was most definitely put at risk because my car turned off on the interstate for no apparent reason - i luckily was able to get to the emergency lane. I have taken it to the shop and of course they could no replicate this issue- there were no lights prior to this

NHTSA ODI #11618750

Mileage unknown · Oct 5, 2024
Electrical SystemEngineFireInjury

Car exploded. I was driving fine with ac running when all of a sudden gray smoke came out the hood of the car. I stoped in a side street. I turned off the car and the gray smoke became black. I took my phone and ran out. As I ran the car exploded like a bomb on the street and started throwing flames. Car is completely loss. Ca…

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Car exploded. I was driving fine with ac running when all of a sudden gray smoke came out the hood of the car. I stoped in a side street. I turned off the car and the gray smoke became black. I took my phone and ran out. As I ran the car exploded like a bomb on the street and started throwing flames. Car is completely loss. Car has been to it’s maintainer and everything and nothing found.

NHTSA ODI #11618210

Mileage unknown · Sep 9, 2024
Electrical SystemUnknown Or Other

On September 9, 2024, I experienced a serious and concerning issue with my 2024 Volkswagen Atlas that compromised the safety and comfort of the vehicle. After stopping at a gas station, I returned to my vehicle and started the engine. Immediately, an extremely loud humming/vibrating noise began inside the vehicle, which was unbe…

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On September 9, 2024, I experienced a serious and concerning issue with my 2024 Volkswagen Atlas that compromised the safety and comfort of the vehicle. After stopping at a gas station, I returned to my vehicle and started the engine. Immediately, an extremely loud humming/vibrating noise began inside the vehicle, which was unbearable. I turned off the vehicle, but the noise persisted. We attempted to turn off the radio and air controls and checked both the interior and exterior of the vehicle, but none of these actions helped locate the source or stop the noise. Standing outside with all doors shut, the noise remained clearly audible. After further investigation, we discovered that opening at least two vehicle doors would stop the noise. If only one door was opened, the noise would persist. This issue occurred regardless of whether the vehicle was on or off. We had to drive the vehicle with this noise in order to get my child to school. Afterward, we left the vehicle off with two doors open for about 10 minutes. When we revisited the vehicle and closed the doors, the noise was no longer present. The loud noise created a significant distraction, making it difficult to concentrate on driving, thereby posing a risk to my family, other drivers, and pedestrians. I have not had a chance to drive the vehicle again so the problem has not been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. During the occurrence of this issue, no warning lamps, messages, or other symptoms indicated any problem with the vehicle; all systems displayed normal functioning.

NHTSA ODI #11613551

Mileage unknown · Sep 4, 2024
Electrical SystemEnginePower Train

The Atlas has been in the dealer on several occasions due to shifting and acceleration. On a couple occasions when starting the Atlas the RPM's will redline with nothing touching the pedal and wont stop until we shut off the car. On several occasions the throttle has little to no response when pushing the pedal (Not safe when tr…

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The Atlas has been in the dealer on several occasions due to shifting and acceleration. On a couple occasions when starting the Atlas the RPM's will redline with nothing touching the pedal and wont stop until we shut off the car. On several occasions the throttle has little to no response when pushing the pedal (Not safe when trying to merge or change lanes.) Almost once or twice a week the Atlas won't shift or will shift too soon. The infotainment screen has been replaced twice and needs another screen due to it not coming on or lines going through it. It has been to the dealer five times and nothing has been done to this Atlas about the throttle issue. The dealer is focused on the "infotainment screen" because it controls every part of the Atlas.

NHTSA ODI #11612533

Mileage unknown · Jul 2, 2024
Electrical SystemFire

3 weeks after buying the car, I turned it on and there was an awful clicking noise. I turned the car off and the clicking was still happening and then both door started smoking. We had to pull the battery and have the car towed. Dealership had to replace electrical panels in the doors.

NHTSA ODI #11598416

Official recalls

8

26V473000 · Back Over Prevention:software

Jul 22, 2026

Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.

Consequence & remedy

Consequence: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.

25V434000 · Service Brakes; Suspension

Jun 30, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence & remedy

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Additional source detail variants (2)

Suspension

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Service Brakes

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

25V334000 · Back Over Prevention: Sensing System: Camera

May 21, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

25V100000 · Engine

Feb 17, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.

Consequence & remedy

Consequence: A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.

Remedy: Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.

24V723000 · Service Brakes, Hydraulic:foundation Components:master Cylinder

Sep 27, 2024

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.

Consequence & remedy

Consequence: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.

Remedy: Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.

24V480000 · Back Over Prevention:software

Jun 27, 2024

Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.

Remedy: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.

24V464000 · Air Bags:sensor:occupant Classification:front Passenger

Jun 20, 2024

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Consequence & remedy

Consequence: A deactivated passenger air bag increases the risk of injury during a crash.

Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

23V593000 · Engine And Engine Cooling:engine:hard Parts Internal/mechanical

Aug 23, 2023

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Consequence & remedy

Consequence: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.

Remedy: Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.