2024 Volkswagen Atlas

The front passenger Occupant Detection System (PODS) sensor wiring has failed in my 2024 Volkswagen Atlas. This failure has disabled the passenger airbag, significantly increasing the risk of injury in the event of a crash. VW has advised not to allow any passengers to ride in the front passenger seat until vehicles with this error are repaired. Despite this being the same defect addressed in an existing recall, my VIN was excluded from that campaign. I have already paid $205 for diagnosis. The dealer repair estimate is $704.36, for a total out-of-pocket cost to me of $909.36. This unresolved safety issue leaves my family exposed to unnecessary risk despite the manufacturer’s awareness of the defect. I would like assistance in obtaining a full repair at no cost to me, either through an extension of the existing recall or a goodwill repair.

The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Suntrup Volkswagen (6014 S Lindbergh Blvd, St. Louis, MO 63123) but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags). The contact stated that while driving 70 MPH, the vehicle struck a deer that jumped in the middle of the roadway impacting the vehicle on the front driver's side. The contact was attempting to pull over when another vehicle rear-ended her vehicle while driving at an unknown speed, fatally wounding the driver of the other vehicle. The other vehicle had the driver as the only occupant and succumbed to their inquiries on the scene. No air bags were deployed. The "Crash Detected" and "Air Bag Malfunction" messages were displayed. Several unknown warning lights were illuminated. The front passenger's side seat, where the contact's husband was sitting, inadvertently moved backward and seized upon impact. The contact's son, who was sitting in the rear passenger's seat, was unable to exit the vehicle immediately since the rear passenger's side door failed to open. The medics extracted her son from the rear driver's side door. The contact, her husband, and her son were transported to the hospital by ambulance. A police report was filed. The contact sustained bruising to the right eye, lung, hips, and arms, as well as a cracked tooth and a fractured rib. At the hospital, the contact received staples in her head and four stitches on the forehead. The contact's husband suffered cuts and bruises on his right arm and hip. The contact's son sustained a head contusion, shoulder bruising, and cuts and bruises on his knees. The vehicle was towed to the tow yard but was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was 15,327.

Accident on 8.23.2024, and my driver or passenger airbags did not work, in my 2024 Volkswagen ATLAS SEL. The accident totaled my truck. The safety of myself and daughter at the time was very serious, but thankful, we came out with scratches and bruises. The problem has not been reproduce as I no longer have the truck. I sent an email (9/18/2024), to the dealer (Heritage Volkswagen Cantonsville, Manger Christopher Meagher), and he has not replied. There were no warning lights on in my truck prior to the accident.

Passenger in front, light flashes on and off. Venice unable to be repaired at dealership. Dealership reporting they are recommending no front seat passenger in my vehicle. Repair unavailable since June 2024. The car is brand new and poses a serious safety risk to my family and I. We are unable to use the car for personal family use due to high safety risk to passengers.

The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.