2023 Volkswagen Atlas

On [XXX] I was driving approximately 30 mph on a sunny, 83F day. There were no other vehicles around me, no pedestrians, no bicycles, no animals, etc. I was traveling south on a straight section of the road when my car came to an abrupt and complete stop. The car's automatic braking system was engaged without any prior warning. The car went from 30mph to 0 mph instantly. There was a loud beep, the red ABS indicator light came on, the wipers started operating involuntarily. The force of the momentum cause items to fly forward in the car. The seatbelt locked up. The force of the stop also caused whiplash and the belt tightening caused pain to my ribs and back. I was stunned and scared. Thankfully, no cars were around me and I was going 30mph instead of 70mph when I travel the highway most of the time. If someone was behind me or I had been traveling faster, the incident could have had grave consequences. I was next to a dentist office so I pulled into their parking lot slowly. I turned the car off and looked at the exterior. There was no indication that I had struck anything and there was nothing in the road that would have set the system off. Not even a leaf or bug. I had received a letter 2 days prior about a class action lawsuit against VW describing this same issue going back to 2017. I looked up what to do in the situation and everything online suggested deactivating that feature on the car. I turned the car on and deactivated it. I drove 15 mph to my office 0.4 mi away because I was scared it would happen again. I called my dealership and scheduled a diagnostic appointment. They couldn't get it in until [XXX]. They have had it overnight and have pulled data from it and sent it to VW in Germany apparently. Since I deactivate the feature before each trip, the problem has not happened again for me. There are many stories of this happening online but VW hasn't issued a recall at all and says it isn't an issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving down 4 lane state highway adaptive cruise on. Car in front of us pulled into left turn lane, was no longer in front of us. Dash lit up emergency notification and slammed us on breaks. Reported to VW told “likely a sensor issue tech just not there yet”. Happened again on state hwy. traveling at 65 mph. NO cars on hwy with us emergent message on dash and slammed on breaks. Recently happened when pulling off from stop light through 4 lanes of traffic. I was first car going between 5-8 mph. Dash lit up with emergency notification. Immediately braked and engine turned off. Car had already been taken into dealer for other electrical issues with infotainment and consistently told nothing wrong. Last time taken in for infotainment reported the braking issue. That is when they made statement about sensors. This could cause terrible car accident especially traveling at high speed or stopping in intersection where could be hit from behind or hit by oncoming traffic. Taken to VW multiple times. No problems ever identified. Only changes infotainment system AFTER I brought video evidence of what was happening. Cannot provide them with evidence of this occurrence. Last time take. In had no loaner available car was not left and evaluated bc of disagreement with service.

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.

The “Front Assist” feature malfunctioned while driving. While driving at 29 mph, the vehicle “Front Assist” feature initiated. A red warning icon illuminated on the dashboard signaling an imminent/impending collision and caused the vehicle to immediately lock the vehicles brakes and seat belts. There were NO pedestrians, vehicles, or objects ahead or remotely close to the roadway. The front of the vehicle was clear or debris and foreign objects. It was sunny and clear. If the roadway was rainy or snowy — the brakes and steering locking up would’ve been catastrophic. Vehicle has not been to dealership for inspection/testing of the system as event occurred earlier today. Vehicle has not been inspected by manufacturer, police, insurance representatives or others as of present. Other than this event occurring once before, there has been no indication or warning lights — other than the large red dashboard icon.

Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by total power loss/ car completely shut off and locked up when accelerating at a traffic light. Then about week later car abruptly came to a complete stop while driving on road. No warnings prior, after randomly braking itself various alerts flashed and beeped while windows malfunctioned rolling themselves down. Screens then went black. The next day tried to test it out slowly to drive it back to the dealer, but did the same thing twice within 20 min. Luckily was driving at a slower speed this time. Had it towed to the nearest VW dealer where it currently is now. Reporting this braking, electrical malfunction because not only is a car that randomly stops and brakes itself dangerous to the people in it, it's a safety hazard for anyone behind or near it. Shocked this could even happen, I looked up the issue and found VW had a similar problem in others with the door harness, but this was at a faster speed and more than the brakes failed and went haywire. Something electrical or faulty wiring may seriously be wrong with these 2023's and don't want anyone to get hurt. The pictures attached are from second incident. Didn't know it was going to brake and stop so didn't have time to capture it stopping, and at the moment first instinct is to control car and pull over safely. But did manage to take pictures of random error codes before it goes black and back to normal like nothing happened. So scary and unsafe.

Shortly after leaving the dealership, and while driving on the highway, I was cut off by another vehicle and the front assist / collision avoidance did not turn. I immediately reported the issue to the dealership, and the next day the representative came over, reviewed all the settings, and confirmed that it was properly configured. Nonetheless, it still did not work. Moreover, the alert has only occurred sporadically and under odd circumstances, such as an empty intersection (but not always, even though I drive by the same intersection very frequently). I took the vehicle to the service department for inspection, and they told me that all of the sensors appear to be working correctly. Nonetheless, it is clear that the system is not working. Indeed, it should have activated (at least the alarm) under other circumstances, and it has not. I wrote to VW in February, and they have not responded.

I was driving on a city road and making a right turn on a green light, I glanced to the left to avoid any driver possibly crossing a red light as I usually do as a defensive driver! Before I know it my SUV had jumped the median divider into the other side of the road and landed on another vehicle stopped. The safety system did not give me any signals to stop or to auto stop. I was very slow and from previous experience with this vehicle it did stop at being close to a concrete side of the street but in this situation it did not. None of ADAS parts of the system worked! My ATLAS is badly damaged so is the other car. I have other issues in the last month that were not as dangerous but are glitches in the safety and technology package. I contacted VW but they said that the design does not cover this, which is not correct based on other situations I noticed in the last three months since I purchased this vehicle.