2022 Volkswagen Atlas

The auto start function shuts my car off when I am stopped for a certain amount of time and will not turn back on. The first time it happened I was 10/7/2024 at a stop light in traffic and took it to the dealership to only be told it was a battery issue. I got the battery replaced and have since experienced the issue 3 more times. The night before Thanksgiving at midnight I was stopped on a hill where I could not shift my car in neutral. I had to sit on the road for 40 minutes before I could get my car back on. On the back country roads going to work(12/14), I again experienced the car shutting off at a stop light in the middle lane. I called the dealership to set up an appointment. They said they ran a diagnostic test on the car and only found the battery needed to be replaced. Nothing else. No matter where I am if I fail to manually turn off the auto start feature I risk my car randomly shutting off on me and not turning back on. I have maintained the maintenance on my car. There are no lights on until the auto start stops my car from turning on I will get an EPC light. Once the car sits for a while, I can start my car and the light doesn’t come back on. This is a major issue and I believe this is truly a manufacturing issue that should be resolved immediately.

Frontal detection sensors randomly go off usually while sitting stationary at traffic lights or stop signs, when there are no cars around the vicinity of my vehicle. Screen displays false detections and alerts with annoying beeps making you think something is going to collide with you. Dealership says there's an internal TSB on this problem, but they don't know how to fix it.

I am writing to express my dissatisfaction with the recurring brake issues I have experienced with my 2022 Volkswagen Atlas. On December 23, 2023, I took my vehicle to the Alexandria VW dealership in Virginia due to a water-gargling sound that turned out to be related to the brakes. The dealer recommended replacing the brake pads, which I agreed to, at a cost of $700. However, in October 2024, less than a year later, the same issue reoccurred. The same dealership is now recommending that I replace the brake pads again. When I questioned the short lifespan of the brake pads, I was told that modern brake pads typically last less than a year due to California brake laws. This explanation does not seem reasonable, as brake pads should generally last much longer under normal conditions. Furthermore, I believe there may be an underlying issue with the brake system that has not been adequately addressed, leading to this premature wear. I am very disappointed with the quality of service and the lack of a permanent solution to this issue. I kindly request: A thorough investigation into the cause of the recurring brake problem. A permanent fix for the issue, or guidance on how to proceed if the vehicle cannot be repaired to meet reasonable standards. Reimbursement or compensation for the repeated cost of brake pad replacement, if applicable. I need your assistance for this matter. Thank you!

I was made aware of this recall in June of 2024. I called to schedule my car and when I showed up was told the repair was not available. I was told when the letter was mailed in August I could get my vehicle repaired and advised not to use the front passenger seat. I tried calling again in August and was told still no repair available and "don't use the front passenger seat". I most recently called in November of 2024. Our local dealer told us no repair was available and to call VW's 1800 number. The local dealer also gave misinformation about the recall and when I asked they told me they didn't know. I called VW customer service and was told my car is in wave 3. I asked for reasoning about why my car is in wave 3 and they couldn't give any explanation. When I asked when wave 3 repairs would be available, they didn't have an answer. I was told wave 1 and wave 2 had started but there was no ETA for wave 3 to start and to not use the front passenger seat. This car is our family car. We have enough seatbelts in the car for each person in the family. We have been told for close to 6 months now not to use our primary mode of transportation with no reasoning on why we are in wave 3 and no estimate for a repair to be made. I requested to speak with a supervisor and was denied. I also reached out through the Facebook page of VW and received similar information. (No idea why you are in wave 3 and no ETA on a fix).

Since I've had this car in 2022, it continues to misfire and decelerate randomly. Car starts shaking violently and slows down while in traffic causing me to have to figure out a way to get to the side of the road and turn the car off for a while. Vehicle has been taken in various times about this issue since purchase with no resolution. I usually get an Error: Start/Stop message, EPC light and sometimes the check engine light will come on. The dealer states that they couldn't reproduce the problem but when I had an oil change and they had the car running it happened, I called a tech to look at it and he just cut the car off. He says if you cut it off and it starts again, you're good. Except I am not good, the car isn't reliable. Every time they fix something, something else breaks but nothing can be done about this issue. Happens randomly but sometimes more often. Multiple times a day.

Dear National Highway Traffic Safety Administration, I am writing to formally express my concern about the ongoing recall on my 2024 Volkswagen Atlas due to a faulty airbag issue. This recall, which I was notified of in June 2024, has yet to be resolved, and Volkswagen has not provided any timeline for a fix. This unresolved issue is significantly impacting my family’s safety and quality of life. As this is our only vehicle, we rely on it daily to transport our children to school and ourselves to work. However, I am deeply anxious every time we drive it, especially with my husband in the passenger seat, knowing that Volkswagen cannot guarantee the airbags will function properly in the event of a crash. I contacted Volkswagen directly and asked for reassurance regarding the safety of the airbags, but they were unable to confirm that the system would not pose a danger in an accident. To make matters worse, Volkswagen has offered no support—such as a loaner vehicle or temporary replacement—despite the serious nature of the recall. Selling the vehicle is also not an option, as the unresolved recall renders it practically unsellable. This situation has left me feeling trapped and worried for my family’s safety. I respectfully urge the NHTSA to investigate this matter further and ensure Volkswagen addresses this recall with the urgency it demands. Families like mine should not be left in limbo for months on end with no resolution in sight. Thank you for your time and attention to this critical safety issue. Please let me know if additional information is needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)