2025 Volkswagen Atlas Cross Sport

2025 Volkswagen Atlas Cross Sport experienced repeated intermittent electrical and electronic malfunctions while driving. The infotainment screen repeatedly froze, became unresponsive, or turned black/blue while operating the vehicle. Apple CarPlay malfunctioned repeatedly, and multiple USB ports appeared to damage connected electronic devices. Warning messages including “12V battery is not charging” and “Key not detected” appeared intermittently. Vehicle has been taken to the Volkswagen dealership multiple times for diagnosis and repair attempts. Dealer stated they were unable to permanently diagnose or duplicate the issue because the failures are intermittent. Vehicle remained at dealership for extended periods during repair attempts. Electrical malfunctions create driver distraction and concern regarding reliability of the vehicle’s electrical system while driving. Failure of infotainment and warning systems while operating the vehicle may affect driver awareness and vehicle safety. Problem continues intermittently despite multiple service visits.

New buy today 3/16/2025 from Carvana. Anyhow took vehicle to get a diagnostic and reputable mechanic shop. The auto scanner would continuously stall on the transmission check,would not produce a report nor respond. We did get a good reading for the engine but not once after several attempts would it generate a reading for the transmission. I am concerned as there does appear to be a slight jerk when shifting from one gear to the next,not a smooth transition at all between gears. Not the smoothest ride. There is definitely an issue and I'm sure others are experiencing this...unfortunately.

There’s a chemical smell entering the cabin of my vehicle from the engine ever since my car was serviced at the dealership. I’ve had headaches burning, watering eyes, nausea, dizziness, fatigue, eye twitching, and generally unwell. My daughter has had a cough and they refused to acknowledge any issue. They changed the filter and clean the vents and they’re saying nothing‘s wrong. There’s been multiple – alert since I bought the vehicle in April with them being the lane assist, throwing code all the time while I’m driving in any conditions the front assist as well and the brakes needing some plug that was missing from it and now a light sensor is not working as well and the dealership isn’t being any help. I escalated it to a corporate and they’re saying there’s nothing they can do. I’ve been without my car for a week as it’s been in the shop and I have had a rental and since then I haven’t experienced any symptoms and now they’re wanting to give me the car back because they can’t find anything wrong, but I fear for mine and my kids, health and safety to be in that vehicle

Twice now I have had the vehicle not want to shift appropriately in low gears. When this happens, the vehicle locks up and will not move. Both times, VW has had. Tow get the vehicle and take it in for repair. 1st time was software update. Now it’s there for the second time with no answer as what’s wrong. They have replaced parts but cannot figure out why it’s not shifting correctly. At VW in Texarkana now. 3 weeks and no answers…both times this happened I was on the highway. Dangerous to have the car just not go anymore and leave me stranded in the middle of nowhere at night!

There have been numerous occasions when the vehicle fails to respond when pressing the accelerator. This happens most if not every day, generally during the first mile or two of my trip, but has also happened several miles into a trip. The delay lasts approximately two to five seconds, during which time when accelerator pedal is pushed, the RPMs do not increase, no power is delivered to the wheels, and the vehicle does not move as expected. No warning lights or error codes appear during these episodes. This happens when merging into traffic, crossing intersection, where I cannot rely on the vehicle to respond when needed, placing myself, my passengers, and others on the road at risk of injury. This has been ongoing since purchase but getting progressively more frequent.

The middle console is a high gloss material. During mid afternoon the sun hits on the gloss panels and reflects into the eye of the driver blinding them. Because of the angle, it is even blinding wearing sun glasses because it reflects under the glasses. During this time of day it is extremely difficult to see because of the gloss panel and could cause an accident. The only way to prevent the glare is by covering the entire console with a towel or other material. They make this panel in a matte finish, however, for some reason some models have the high gloss. The high gloss is VERY unsafe.

Battery was dead 6 days after purchase and had to be towed to dealership. Dealership put a new battery in the vehicle on a Friday, 2 days later the battery was dead again. The dealership kept the vehicle for almost another 3 weeks and replaced 2 modules and the infotainment screen; this seems to have repaired the vehicle. If the car was left unlocked for 30 minutes and the radio would turn on and then turn on all of the electronics and drain the battery to dead. Once the vehicle was jumped with a jump box every warning light was on, and the vehicle was inoperable.