2022 Volkswagen Atlas Cross Sport

Initially, my Atlas would not auto-start with the key fab. When I returned to my vehicle, the lights flashed, it gave a battery warning, then I was able to start the vehicle. However, several lights on the dashboard cycled through, radio/center console was non-responsive, and I could not get my car to park. Eventually, I had to use the emergency break to park it. We jumped the vehicle and it did start again. However, very shortly thereafter it lit on fire and there were visible flames under the hood. We called the fire department, put the fire out with water and an extinguisher. Then we had the vehicle towed to the dealership. Its been more than 2 months since this incident and no work has been started. Volkswagen corporate sent an engineer out to inspect my car (confirmed by the dealership that they did visit) but still no work has begun. My car is still covered under the original manufacturer warranty. We bought brand new and have owned the vehicle for less than 4 years. VW Customer Care line has been "close due to an all day employee meeting" since last week. The dealership has no information about my car.

On going fuel system issues that pose significant safety risks, suggest potential design or manufacturing flaws, and are impacting vehicle performance. The primary component affected is the fuel injection system. I have had to replace the fuel leak detection pump, spark plugs, and ignition coils multiple times, as fault codes have repeatedly appeared even after repairs, indicating a persistent failure within the fuel injection system. Additionally, I believe that the use and recommendations regarding fuel grades are contributing to the problem. I was informed by a Volkswagen employee that I should have been using 93 octane fuel; however, I was never provided with this guidance at the time of purchase. The vehicle’s fuel tank clearly indicates the use of 87 octane fuel. This discrepancy raises concerns about whether consumers are adequately informed about the proper fuel to prevent issues. The lack of clear guidance on fuel grade requirements appears misleading and could be viewed as potentially deceptive. My vehicle has begun riding rough and shaking while driving. I have been informed that I now need a decarbonization (decarb) engine intake service and a fuel injection service to address these new symptoms. These issues further indicate that there may be underlying problems within the fuel and intake systems, possibly related to the ongoing deposit buildup and improper fuel use. The failed fuel leak detection pump, affected fuel system components, and the recent service needs are available for inspection and can be provided upon request. 
The malfunction of the fuel injection system and the fuel leak detection system substantially engine failure while driving which could endanger the driver, passengers, and others on the road.The issues manifested as the vehicle would jerk later my engine light came on, prompting me to seek repairs. It has not yet been formally inspected by the police, or insurance representatives, the mechanic’s diagnosis confirms the malfunction.

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that while depressing the brake pedal, there was an abnormal metal on metal grinding sound coming from the brakes. The contact stated that the failure was a recurring failure while slowing for traffic or while coming to a stop. The contact stated that the failure was intermittent at first but over time became more frequent. Additionally, the "Emergency Stop" warning light illuminated, and the vehicle came to a complete stop. The contact had taken the vehicle to an independent dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact had then taken the vehicle to an authorized dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 18,285.

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lot. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

The car’s engine start/stop feature has failed multiple times while at an incomplete stop. This failure endangers the driver because the car will not drive, forcing the driver to put the car in park & manually restart the car. This failure has occurred at least 6 times, reported as the original owner of the car for 3+ years. Recently, as a potential result(?), the car’s check engine light has appeared (@52k miles). The dealership suggested replacement of the N80 purge valve,~$400 repair at VW dealership, to fix the tandem start/stop error & check engine light issue.

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The dealer had not informed the contact of the cause of the failure but informed the contact that the part to do the recall repair was not yet available. The vehicle was taken to another unknown dealer, where the same information was provided. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. Parts distribution disconnect.

This vehicle has an issue where the engine stalls when operating a slow speeds/a stop. When the engine stalls, a message appears on the dashboard stating that you must put the car in park, turn off the ignition, restart the car, and then put it back into drive. This has posed as a significant risk to myself, my wife, and our [XXX] daughter. Additionally, my wife is currently [XXX]. The engine has stalled on us in the middle of an 8 lane intersection when attempting to turn left, when merging onto a highway, and numerous other very dangerous situations. This issue begin about 1 year after purchasing the car (brand new) from Volkswagen. Since then, we have brought the car back to the dealership where we purchased it (Heritage Volkswagen Parkville) over 5 times to have them look into this issue. They have attempted to replace the gas tank (claimed it had shrunk) and reset the computer system, yet neither of these things have worked. Neither myself or the dealership can "make" the car stall as it happens very randomly (which increases the risk that this issue poses) and now we are stuck - where Volkswagen has won't continue to research the issue/attempt to fix it yet my family is still left at risk with a car we purchased brand new off of their lot. The vehicle has not been inspected by the police, insurance, or any other people outside of Volkswagen and the vehicle has no warning signals that there is an issue and no code that they have been able to pull at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)