See attached document for complaint. I am writing to file a formal complaint regarding serious delays and lack of communication surro ding a safety recall repair for my VinFast vehicle. I received an Important Safety Recall Notice from VinFast Auto LLC regarding Recall Notice VPAC 379 / NHTSA Recall No. 25V559, involving a soft…
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See attached document for complaint. I am writing to file a formal complaint regarding serious delays and lack of communication surro ding a safety recall repair for my VinFast vehicle. I received an Important Safety Recall Notice from VinFast Auto LLC regarding Recall Notice VPAC 379 / NHTSA Recall No. 25V559, involving a software update to address issues with the Lane Keeping Assist {LKA) system. The notice states that this update should take approximately five (5) hours to complete. Despite this, I have been waiting for over three months to obtain an appointment for this recall service. When I went to the dealership today to drop off my vehicle, the staff could not provide any estimated timeframe for how long the repair would take. This is especially conce, ning because during a previous visit, my vehicle remained at the dealership for nearly one month. When I asked the employee how long the recall update would take, I was told they would not know until they began the software update process. I was also informed that once the update starts, it cannot be stopped. This was not communicated to me in advance, and I was left without any clear plan for transportation or support.I had to leave because I need to pickup my kids from school. I cannot find any appointments now? I asked how I was expected to get home or whether alternate transportation such as an Uber or loaner vehicle would be provided, and I was told that there was nothing they could do. I find it unacceptable that after waiting months for a safety recall repair-one that the manufacturer estimates at only five hours-the dealership is unable to provide a reasonable timeline or any assistance for customers who depend on their vehicles for daily transportation. I respectfully request that NHTSA review this matter, as consumers should not face excessive delays, unclear repair timeframes, or lack of transportation support when attempting to comply with an important safety recall. Thank you for your attention to this issue.
The contact leased a 2023 Vinfast VF 8. The contact received notification of NHTSA Campaign Number: 25V559000 (LANE DEPARTURE). The contact stated that while making a turn, the vehicle jerked, and the steering wheel unexpectedly became difficult to turn. In addition, the vehicle made wide turns. No warning lights were illuminate…
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The contact leased a 2023 Vinfast VF 8. The contact received notification of NHTSA Campaign Number: 25V559000 (LANE DEPARTURE). The contact stated that while making a turn, the vehicle jerked, and the steering wheel unexpectedly became difficult to turn. In addition, the vehicle made wide turns. No warning lights were illuminated. The contact stated that on a separate occasion, the A/C failed to function as intended. The vehicle was repaired; however, the failure persisted. The contact stated that on a separate occasion, after the vehicle was charged at the residence, the charge was drained after two days. Most recently, the driver’s side door failed to lock as intended. The contact closed the front driver’s side door; however, the door opened independently and remained ajar. The vehicle was taken to an authorized mechanic; however, no cause for the failure was found. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 5.
NHTSA ODI #11697753
Mileage unknown · Oct 29, 2024
Lane Departure
Got my car back from service a couple months ago and it is still performing with errors. While driving in a specific lane on the freeway the car would try to pull my steering wheel to the other lane. VinFast stated an update is all is needed and the problem still is occurring. This car is dangerous. One example of this is th…
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Got my car back from service a couple months ago and it is still performing with errors. While driving in a specific lane on the freeway the car would try to pull my steering wheel to the other lane. VinFast stated an update is all is needed and the problem still is occurring. This car is dangerous. One example of this is the Pleasanton California incident.
NHTSA ODI #11622428
Mileage unknown · Oct 5, 2024
Lane DepartureSteering
When do you go does not detect lanes violently moves the steering wheel to try to maneuver you back into a lane. I’m constantly turning this feature off because it has posed a risk of crash on multiple occasions
NHTSA ODI #11618228
Mileage unknown · Aug 27, 2024
Electrical SystemLane DepartureStructure
I purchased my Vinfast VF8 in March 2023 as one of the first to be delivered. Unfortunately, on the first day of receiving the car, I encountered some issues. The fault sensors went off repeatedly, particularly during a rainy day. The car currently has 9600 miles on it, and it has been driven from San Diego to Irvine aroun…
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I purchased my Vinfast VF8 in March 2023 as one of the first to be delivered. Unfortunately, on the first day of receiving the car, I encountered some issues. The fault sensors went off repeatedly, particularly during a rainy day. The car currently has 9600 miles on it, and it has been driven from San Diego to Irvine around 3-4 times to be serviced for issues associated with the functionality of the VF8, with one of those trips being to a repair facility in San Francisco. Issues that have been addressed include software updates, blank driving screen which occurred on three occasions repaired with a nationwide recall repair, brake repairs, AC replacement, sensor malfunctions, and hood latch issues. Records of these services have been diligently maintained as evidence of the necessary repairs. The next service appointment has been scheduled for September 2024, as it was the earliest available slot when the appointment was made in July. One recurring issue I've experienced is with the lane keep assist, which has been continuously faulty and almost caused several accidents while on the freeway. I brought this issue up to my service technician, who informed me that other Vinfast VF8 owners have reported similar problems. While the technician explained that the issue with the system is its sensitivity, I have found it necessary to turn the feature off before I start driving, to avoid close calls. Additionally, the car's front bumper has paint defects on the corners closest to the fenders, on both sides. On two separate occasions, the car turned off while I was driving and displayed sensor faults. I have documented the last incident with my cell phone as proof. During that occurrence, it took over 45 minutes to an hour to get the car restarted and I had to call a tow truck through Vinfast. The vehicle has been serviced more than expected for a new car with such low mileage, both in Irvine and San Francisco.
NHTSA ODI #11611052
Mileage unknown · Aug 17, 2024
Forward Collision AvoidanceLane DepartureSteering
While driving this vehicle, the steering would take control and pull me to another lane at times. While turning or merging into another lane, it would auto correct and steer me into the lane I’m not steering into causing me from losing control of which direction I’m going into. A hard pull of the steering wheel would try to auto…
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While driving this vehicle, the steering would take control and pull me to another lane at times. While turning or merging into another lane, it would auto correct and steer me into the lane I’m not steering into causing me from losing control of which direction I’m going into. A hard pull of the steering wheel would try to auto correct. Car automatically turned off on me while on the freeway losing power to the whole car. They said an update to the car is all is needed. This car is unsafe and needs to be recalled from the road before another injury occurs.
NHTSA ODI #11609163
Mileage unknown · Aug 7, 2024
Forward Collision AvoidanceLane DepartureSteering
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caus…
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The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
NHTSA ODI #11607139
Mileage unknown · Jul 17, 2024
Lane Departure
Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no…
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Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no direct connection between the physical wheels and the steering wheels. This has happened 3 times to me, and once to my wife. It has happened on my neighborhood streets going less than 20 mph, and it has happened on highways going 65 mph. The modules on the vehicle will intermittently, but frequently fail. The notification of various modules failing only appears on the center console screen and lasts for less than .5 second. There is no log available to the owner/consumer for prior failures if the system is able to "recover". The only way that I was able to discover this behavior by the lane keep assist module is because 2 systems had failures, then cleared and the "feature" was suddenly active in the middle of a drive. I do not know what the first system that failed was, by the time I looked down it have changed to the lane keep assist module. The vehicle has aprox. 6000 total miles on it as of the most recent incident. All other incidents happened prior to that mileage. Vinfast customer service is happy to take reports and tell me that their vehicle service department will get in touch with me. There have been no attempts to contact me by the vehicle service department, and the company does not allow customers to directly contact the vehicle service department.
NHTSA ODI #11603022
Mileage unknown · Jun 12, 2024
Lane DepartureSteering
Lane keep assist feature is on by default even with new software updates. when you merging to turning lane at intersections even with the turn signal is on, the car will try stop you merging into the turning lane.
VinFast Auto, LLC (VinFast) is recalling certain 2023-2025 VF8 vehicles. The Advanced Driver Assistance System (ADAS) may activate during wide turns, causing unexpected steering wheel movements that are difficult for the driver to override.
Consequence & remedy
Consequence: A steering wheel that moves unexpectedly may increase the risk of a crash.
Remedy: VinFast will update the ADAS software, free of charge. Owner notification letters were mailed October 27, 2025. Owners may contact VinFast customer service at 1-833-503-0600.
VinFast Auto, LLC (VinFast) is recalling certain 2023-2025 VF8 vehicles. The center air bag mounted in the driver's seat may deploy improperly during a side impact crash and strike the driver's arm.
Consequence & remedy
Consequence: An air bag that strikes the driver increases the risk of injury.
Remedy: Dealers will replace the center air bag, free of charge. Owner notification letters were mailed January 23, 2025. Owners may contact VinFast customer service at 1-833-503-0600.
VinFast Auto, LLC (VinFast) is recalling certain 2022-2024 VF8 vehicles. Inactive ignitors may have been installed in the air bags.
Consequence & remedy
Consequence: Inactive ignitors can prevent the air bags from deploying, increasing the risk of injury during a crash.
Remedy: VinFast will replace the air bags, free of charge. Owner notification letters were mailed June 21, 2024. Owners may contact VinFast customer service at 1-833-503-0600. VinFast's number for this recall is VPAC-291.
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Consequence & remedy
Consequence: A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Remedy: VinFast will update the software, free of charge. Owner notification letters were mailed June 1, 2023. Owners may contact VinFast customer service at 1-833-503-0600. VinFast's number for this recall is VPAC-74.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE24025 · Lane Keep Assist System
Opened Sep 10, 2024 · Closed Oct 21, 2025
Status: closed (inferred from source dates) · Lane Departure; Lane Departure: Lane Keep: Automatic Steering; Lane Departure: Lane Keep: Steering Assist
On September 10, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 24025 to assess allegations of lane departures with the Lane Keep Assist (LKA) system engaged in Model Year (MY) 2023 through 2024 VinFast VF8 vehicles. The reports further alleged that the system exhibited difficulty detecting lanes on the roadway and, under certain conditions, provided improper steering inputs that resulted in an inconsistent control effort required by the driver, potentially elevating the risk of a crash or injury. To date, ODI has received a total of 17 related Vehicle Owner Questionnaires (VOQ) of the LKA system in the subject vehicles. As a part of the investigation, NHTSA’s Vehicle Research and Test Center (VRTC) replicated the VOQ- reported conditions in a MY 2024 VinFast VF8. VRTC documented that two conditions within the MY 2024 VinFast VF8 LKA system may induce the vehicle to deviate laterally outside of the intended travel lane when navigating sweeping roadway curves. First, during sweeping turns, the steering wheel force required may abruptly change mid-turn, altering the steering wheel force equilibrium between driver input and roadway force, potentially causing the driver to unintentionally steer excessively leading vehicle to cross over its lane boundaries. Second, the LKA system may apply steering inputs to maintain the curve that move the vehicle toward the inside lane line and, in some cases, across the lane boundary, increasing the risk of a collision. On August 27, 2025, VinFast filed NHTSA Recall No. 25V-559 to address the safety-related defect in the LKA system. This recall consists of a software update that is intended to refine the system’s steering control and improve the overall driving smoothness. Specifically, the software update will: (i) reduce steering wheel vibration during the activation of the vehicle’s advance driver-assistance system (ADAS); (ii) make it easier for the driver to override the ADAS; and (iii) smooth the transition between an active and inactive LKA system, so that driver inputs deactivating the system may not cause unintended vehicle maneuvers. Because this recall action is taken by VinFast, ODI is closing PE24025. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. The opening resume identified VOQ #11585817 as a fatal crash involving a vehicle roadway departure at high speed. ODI’s analysis found the crash conditions are not consistent with those observed during VRTC testing for this investigation. The subject vehicle’s Event Data Recorder (EDR) sustained fire damage during the collision, rendering the recorded data inaccessible at this time. ODI has no evidence linking this crash to the LKA behavior identified in PE24025 and will continue to monitor for any additional information that might warrant further assessment of this incident.
Additional source detail variants (3)
Lane Departure: Lane Keep: Automatic Steering
On September 10, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 24025 to assess allegations of lane departures with the Lane Keep Assist (LKA) system engaged in Model Year (MY) 2023 through 2024 VinFast VF8 vehicles. The reports further alleged that the system exhibited difficulty detecting lanes on the roadway and, under certain conditions, provided improper steering inputs that resulted in an inconsistent control effort required by the driver, potentially elevating the risk of a crash or injury. To date, ODI has received a total of 17 related Vehicle Owner Questionnaires (VOQ) of the LKA system in the subject vehicles. As a part of the investigation, NHTSA’s Vehicle Research and Test Center (VRTC) replicated the VOQ- reported conditions in a MY 2024 VinFast VF8. VRTC documented that two conditions within the MY 2024 VinFast VF8 LKA system may induce the vehicle to deviate laterally outside of the intended travel lane when navigating sweeping roadway curves. First, during sweeping turns, the steering wheel force required may abruptly change mid-turn, altering the steering wheel force equilibrium between driver input and roadway force, potentially causing the driver to unintentionally steer excessively leading vehicle to cross over its lane boundaries. Second, the LKA system may apply steering inputs to maintain the curve that move the vehicle toward the inside lane line and, in some cases, across the lane boundary, increasing the risk of a collision. On August 27, 2025, VinFast filed NHTSA Recall No. 25V-559 to address the safety-related defect in the LKA system. This recall consists of a software update that is intended to refine the system’s steering control and improve the overall driving smoothness. Specifically, the software update will: (i) reduce steering wheel vibration during the activation of the vehicle’s advance driver-assistance system (ADAS); (ii) make it easier for the driver to override the ADAS; and (iii) smooth the transition between an active and inactive LKA system, so that driver inputs deactivating the system may not cause unintended vehicle maneuvers. Because this recall action is taken by VinFast, ODI is closing PE24025. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. The opening resume identified VOQ #11585817 as a fatal crash involving a vehicle roadway departure at high speed. ODI’s analysis found the crash conditions are not consistent with those observed during VRTC testing for this investigation. The subject vehicle’s Event Data Recorder (EDR) sustained fire damage during the collision, rendering the recorded data inaccessible at this time. ODI has no evidence linking this crash to the LKA behavior identified in PE24025 and will continue to monitor for any additional information that might warrant further assessment of this incident.
Lane Departure: Lane Keep: Steering Assist
On September 10, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 24025 to assess allegations of lane departures with the Lane Keep Assist (LKA) system engaged in Model Year (MY) 2023 through 2024 VinFast VF8 vehicles. The reports further alleged that the system exhibited difficulty detecting lanes on the roadway and, under certain conditions, provided improper steering inputs that resulted in an inconsistent control effort required by the driver, potentially elevating the risk of a crash or injury. To date, ODI has received a total of 17 related Vehicle Owner Questionnaires (VOQ) of the LKA system in the subject vehicles. As a part of the investigation, NHTSA’s Vehicle Research and Test Center (VRTC) replicated the VOQ- reported conditions in a MY 2024 VinFast VF8. VRTC documented that two conditions within the MY 2024 VinFast VF8 LKA system may induce the vehicle to deviate laterally outside of the intended travel lane when navigating sweeping roadway curves. First, during sweeping turns, the steering wheel force required may abruptly change mid-turn, altering the steering wheel force equilibrium between driver input and roadway force, potentially causing the driver to unintentionally steer excessively leading vehicle to cross over its lane boundaries. Second, the LKA system may apply steering inputs to maintain the curve that move the vehicle toward the inside lane line and, in some cases, across the lane boundary, increasing the risk of a collision. On August 27, 2025, VinFast filed NHTSA Recall No. 25V-559 to address the safety-related defect in the LKA system. This recall consists of a software update that is intended to refine the system’s steering control and improve the overall driving smoothness. Specifically, the software update will: (i) reduce steering wheel vibration during the activation of the vehicle’s advance driver-assistance system (ADAS); (ii) make it easier for the driver to override the ADAS; and (iii) smooth the transition between an active and inactive LKA system, so that driver inputs deactivating the system may not cause unintended vehicle maneuvers. Because this recall action is taken by VinFast, ODI is closing PE24025. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. The opening resume identified VOQ #11585817 as a fatal crash involving a vehicle roadway departure at high speed. ODI’s analysis found the crash conditions are not consistent with those observed during VRTC testing for this investigation. The subject vehicle’s Event Data Recorder (EDR) sustained fire damage during the collision, rendering the recorded data inaccessible at this time. ODI has no evidence linking this crash to the LKA behavior identified in PE24025 and will continue to monitor for any additional information that might warrant further assessment of this incident.
Lane Departure
On September 10, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 24025 to assess allegations of lane departures with the Lane Keep Assist (LKA) system engaged in Model Year (MY) 2023 through 2024 VinFast VF8 vehicles. The reports further alleged that the system exhibited difficulty detecting lanes on the roadway and, under certain conditions, provided improper steering inputs that resulted in an inconsistent control effort required by the driver, potentially elevating the risk of a crash or injury. To date, ODI has received a total of 17 related Vehicle Owner Questionnaires (VOQ) of the LKA system in the subject vehicles. As a part of the investigation, NHTSA’s Vehicle Research and Test Center (VRTC) replicated the VOQ- reported conditions in a MY 2024 VinFast VF8. VRTC documented that two conditions within the MY 2024 VinFast VF8 LKA system may induce the vehicle to deviate laterally outside of the intended travel lane when navigating sweeping roadway curves. First, during sweeping turns, the steering wheel force required may abruptly change mid-turn, altering the steering wheel force equilibrium between driver input and roadway force, potentially causing the driver to unintentionally steer excessively leading vehicle to cross over its lane boundaries. Second, the LKA system may apply steering inputs to maintain the curve that move the vehicle toward the inside lane line and, in some cases, across the lane boundary, increasing the risk of a collision. On August 27, 2025, VinFast filed NHTSA Recall No. 25V-559 to address the safety-related defect in the LKA system. This recall consists of a software update that is intended to refine the system’s steering control and improve the overall driving smoothness. Specifically, the software update will: (i) reduce steering wheel vibration during the activation of the vehicle’s advance driver-assistance system (ADAS); (ii) make it easier for the driver to override the ADAS; and (iii) smooth the transition between an active and inactive LKA system, so that driver inputs deactivating the system may not cause unintended vehicle maneuvers. Because this recall action is taken by VinFast, ODI is closing PE24025. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. The opening resume identified VOQ #11585817 as a fatal crash involving a vehicle roadway departure at high speed. ODI’s analysis found the crash conditions are not consistent with those observed during VRTC testing for this investigation. The subject vehicle’s Event Data Recorder (EDR) sustained fire damage during the collision, rendering the recorded data inaccessible at this time. ODI has no evidence linking this crash to the LKA behavior identified in PE24025 and will continue to monitor for any additional information that might warrant further assessment of this incident.
2023 Vinfast Vf 8 Problems, Complaints & Recalls | Skip That Year
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