2005 Toyota Tacoma

THE FRAME OF THE VEHICLE HAS SIGNIFICANT RUST AND HOLES ROTTED THROUGH IT. I CONTACTED TOYOTA AND WAS TOLD THAT THEY HAD OFFERED A "LIMITED SERVICE CAMPAIGN". I NEVER RECEIVED A MAILING REGARDING THIS CAMPAIGN. AFTER FILING A COMPLAINT AND RECEIVING A CASE NUMBER I WAS CONTACTED AND TOLD THAT THE LIMITED SERVICE CAMPAIGN HAD EXPIRED AND TOYOTA "WILL NOT EXTEND THE WARRANTY OR OFFER ANY ASSISTANCE". I WAS ALSO TOLD THAT SINCE I HAD ACKNOWLEDGED THE PROBLEM TOYOTA WAS NOT LIABLE FOR ANY FUTURE DAMAGES, INJURY, OR DEATH. IT IS UNACCEPTABLE THAT TOYOTA ACKNOWLEDGES THEIR OWN MANUFACTURING DEFECT BUT THEN WILL NOT HELP THEIR CUSTOMERS AFTER A SET DEADLINE. WHO DECIDED THAT A TACOMA OWNER'S SAFETY DOES NOT MATTER AFTER A SET DATE? THESE VEHICLES ARE NO LONGER SAFE TO DRIVE AND WILL FAIL STATE INSPECTIONS, RENDERING THEM USELESS WITHOUT THE OWNERS PAYING HUGE AMOUNTS OF THE MONEY TO FIX A POOR QUALITY FRAME THAT TOYOTA ADMITTED WAS THEIR FAULT. I HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. TOYOTA RESPONDED: "GOOD MORNING: THE EXTENDED WARRANTY FRAME PROGRAM FOR 2005-2008 TACOMA VEHICLES ENDED ON 3/31/16. AN AUTHORIZED TOYOTA DEALER NEEDED TO INSPECT THE FRAME BY 3/31/16 FOR VEHICLE TO BE ELIGIBLE FOR A FRAME REPLACEMENT." THERE ARE HUNDREDS OF OTHER TACOMA OWNERS FILING SIMILAR COMPLAINTS WITH BBB AND WITH NHTSA, PROVING THAT THIS IS NOT AN ISOLATED INCIDENT AND TOYOTA NEEDS TO STAND BEHIND THEIR PRODUCTS AND MAKE THINGS RIGHT BY CONTINUING THE LIMITED SERVICE CAMPAIGN AND REPAIRING/REPLACING THE INFERIOR VEHICLE FRAMES THAT THEY SOLD TO THE PUBLIC.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER THE MANUFACTURER CUSTOMER LIMITED SERVICE CAMPAIGN THAT WAS RELATED TO THE FRAME. THE CONTACT MENTIONED THAT A COMPOUND SOLUTION WAS APPLIED TO THE ENTIRE FRAME. IN 2016, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR OF THE VEHICLE WAS COMPLETELY CORRODED AND DECLINED TO SERVICE THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) DUE TO THE REAR LEAF SPRING'S EXCESSIVE RUST CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,455.

THE OWNER OF THE TOYOTA TACOMA RECEIVED A SAFETY RECALL NOTICE INFORMING THE OWNER THAT CERTAIN TOYOTA VEHICLES FROM THE YEAR 2005 -2011 HAS HAD A DEFECT WITH REAR LEAF SPRING . THE OWNER IMMEDIATELY WENT TO TOYOTA OF BOWIE , MARYLAND HE INFORMED THEM THE NOTICE HE RECEIVED IN MARCH . HE HAS CALLED THE MANAGER SEVERAL TIMES DURING THE LAST 4 MONTHS TO GIVE AN UPDATE OF THE PARTS . IT'S BEEN 4 MONTHS THE CAR HASN'T BEEN FIXED.

I AM WRITING TO YOU IN REFERENCE TO MY 2005 TOYOTA TACOMA. AS YOU MAY BE AWARE, TACOMAS HAVE BEEN HAVING PROBLEMS IN THE STATES WITH HARSH WINTERS, AND WITH CORROSIONS OF THE FRAME FROM ROAD SALT. THE PROBLEM HAS BEEN SO EVIDENT THAT TOYOTA HAS ADMITTED TO NOT HAVING ADEQUATE CORROSION RESISTANT PROTECTION. THE FIRST TIME I BECAME AWARE OF THIS ISSUE WAS AT THE END OF JUNE 2016. I CALLED MY TOYOTA DEALER ABOUT TWO OTHER RECALLS AND INQUIRED ABOUT THE FRAME ISSUE AS WELL. THE SERVICE TECHNICIAN TOLD ME THAT THE FRAME IN FACT HAD A 'LIMITED SERVICE CAMPAIGN' ISSUED BY TOYOTA WHICH EXPIRED MARCH 31, 2016. HE SAID TO BRING IN MY TRUCK FOR THE OTHER TWO RECALLS (ONE WAS FOR THE LEAF SPRING) AND HE WOULD INSPECT THE FRAME (SEE PAGE 2 OF SERVICE INVOICE). AFTER INSPECTION, THE TECHNICIAN SAID HE DID NOT THINK THE TRUCK WOULD HOLD UP IN AN ACCIDENT. I CALLED TOYOTA CUSTOMER SERVICE EXPERIENCE, IN CALIFORNIA, AND ASKED FOR THEIR HELP AND EXPLAINED THE SITUATION ABOVE. THEY GAVE ME A CASE NUMBER (1607110805) AND SAID THEY WOULD GET BACK TO ME. WHEN I RECEIVED THE CALL BACK, THEY DECLINED MY REQUEST DO TO MISSING THE DEADLINE. IF THIS PROBLEM IS A KNOWN SITUATION WITH TACOMAS (ENOUGH FOR A 'LIMITED SERVICE CAMPAIGN'), ONE WOULD THINK TO ENSURE THE SAFETY OF THEIR CUSTOMERS, THEY WOULD SEND A CERTIFIED LETTER. NOT ONLY IS MY SAFETY IN JEOPARDY, BUT I CANNOT EVEN TRADE MY VEHICLE IN FOR ONE THAT WILL ENSURE MY SAFETY DUE TO FINANCIAL LIMITATIONS AND THE DECREASED VALUE OF MY TRUCK NOT HAVING THIS ISSUE RESOLVED. IF TOYOTA REALLY CARES ABOUT THEIR PRODUCT AND THE SAFETY OF THEIR CUSTOMERS, THEY WOULD DO THE RIGHT THING AND REPLACE MY TRUCK FRAME (ESPECIALLY SINCE ONE OF THEIR OWN CERTIFIED MECHANICS DETERMINED THE TRUCK HAS BEEN EFFECTED BY THE VERY SAME CAMPAIGN). THANK YOU FOR TAKING THE TIME TO READ THIS AND HOPEFULLY YOU CAN HELP ME RESOLVE THIS ISSUE. *TR

RECEIVED RECALL NOTICE AND TOOK TO LOCAL DEALER. DEALER REFUSED TO WORK ON VEHICLE BECAUSE OF AFTERMARKET LIFT KIT (3"). I WAS INFORMED THAT IN ORDER TO DO RECALL I HAD TO PAY $480 TO REMOVE FRONT SUSPENSION IN ORDER TO DO RECALL WHICH AMOUNTS TO 3 HRS LABOR CHARGE. I DIDN'T AGREE TO THAT AND LEFT. I ENDED UP CALLING TOYOTA WITH THE ISSUE AND ASKING FOR A RESOLUTION TO THIS AND WAS INFORMED THERE WAS NOTHING THEY COULD DO. I FOUND IT TO BE INTERESTING THAT NO ONE I TALKED TO HAD RUN INTO THIS SITUATION BEFORE. THE RECALL AFFECTS 600K TRUCKS AND APPARENTLY I'M THE ONLY ONE WITH A LIFT KIT INSTALLED ,WHICH IS LUDICROUS. I FEEL TOYOTA HAS RESPONSIBILITY TO CORRECT THIS AND THEY ARE UNDER LAW TO RESOLVE THIS ISSUE. IN CONCLUSION I JUST WANT THIS SAFETY ISSUE RESOLVED AND THEY ARE TELLING ME TO PAY FOR A SAFETY DEFECT THAT IS NOT OF ANY FAULT OF MINE.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION). THE DEALER HAD BEEN CONTACTED NUMEROUS TIMES FOR A YEAR AND WAS UNABLE TO PROVIDE THE PART FOR THE REPAIR BEYOND A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. AFTER THE VEHICLE WAS TAKEN TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 13V337000 (SEAT BELTS), THE TECHNICIAN STATED THAT THE FRAME OF THE VEHICLE WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE FRAME AND RECALL PARTS BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.