2005 Toyota Tacoma

ON FRIDAYAUGUST19 2016 AS I WAS DRIVING MY 2005 TOYOTA TACOMA A RATTLE DEVELOPED IN MY FRONT END. COME TO FIND OUT THE FRAME ON MY TRUCK HAD ROTTED LEAVING THE FRONT STABILIZER HANGING. WITH THIS I HAD CALLED TOYOTA CORPORATE ON MONDAY THE 22 WERE I WAS TOLD AN ADVISOR WOULD CONTACT ME WITHIN 24 HRS. DURING THAT TIME I HAD PUT OUT A CALL TO BALISE TOYOTA IN WEST SPRINGFIELD MA. WERE I TAKE MY TRUCK FOR SERVICE. I HAD SPOKE TO THE SERVICE MANAGER AND WAS TOLD THERE WAS NOTHING TOYOTA WOULD DO FOR ME PERTAINING TO THE RUSTED FRAME ON MY VEHICLE DUE TO IT HAVING THE FRAME COATED DURING THEIR CAMPAIGN IN 2013. I THEN RECEIVED CALL FROM ADVISOR ASSIGNED TO ME THROUGH CORPORATE WERE I WAS ALSO TOLD THE SAME THING. HERES MY VIEW , YES I GOT THE COATING IN 2013 WERE IT MADE THE FRAME EVEN WORSE ONCE IT CAME OFF. MY TRUCK IS NOW A SAFETY ISSUE. NOT EITHER OF THE TOYOTA REPS EVEN OFFERED TO LOOK AT THE TRUCK OR SHOWED ANY CONCERN ABOUT MY SAFETY. THEY CLAIM THERE WAS A DEAD LINE ON THE REPLACEMENT FRAMES ENDING ON MARCH OF 2015. QUESTION HOW DO YOU PUT A DEADLINE ON SOMETHING WHICH IS GOING TO HAPPEN IN TIME POSSIBLY RESULTING IN INJURY OR EVEN DEATH. TOYOTA MADE A BIG MISTAKE WITH THE MANUFACTURING OF THESE FRAMES AND EVERYONE KNOWS THIS. THEY NEED TO BE LIABLE AND TAKE RESPONSIBILITY FOR THEIR MISTAKE. I EVEN HAVE PAST SERVICE RECORDS WERE TOYOTA HAS GIVEN THE GREEN LIGHT ON MY FRAME/BOLTS. THEIR ADVISOR WOULD ONLY SAY WE DON'T RECOMMEND YOU DRIVING YOUR VEHICLE AFTER I ASKED HER WHAT WOULD HAPPEN IF I WAS TO DRIVE MY VEHICLE AND THE FRAME FAILED RESULTING IN INJURY OR DEATH. THEY PRAISE CUSTOMER SAFETY ON THEIR WEB SITES, THIS IS HARDLY THE CASE.

THE FRAME OF THE VEHICLE HAS SIGNIFICANT RUST AND HOLES ROTTED THROUGH IT. I CONTACTED TOYOTA AND WAS TOLD THAT THEY HAD OFFERED A "LIMITED SERVICE CAMPAIGN". I NEVER RECEIVED A MAILING REGARDING THIS CAMPAIGN. AFTER FILING A COMPLAINT AND RECEIVING A CASE NUMBER I WAS CONTACTED AND TOLD THAT THE LIMITED SERVICE CAMPAIGN HAD EXPIRED AND TOYOTA "WILL NOT EXTEND THE WARRANTY OR OFFER ANY ASSISTANCE". I WAS ALSO TOLD THAT SINCE I HAD ACKNOWLEDGED THE PROBLEM TOYOTA WAS NOT LIABLE FOR ANY FUTURE DAMAGES, INJURY, OR DEATH. IT IS UNACCEPTABLE THAT TOYOTA ACKNOWLEDGES THEIR OWN MANUFACTURING DEFECT BUT THEN WILL NOT HELP THEIR CUSTOMERS AFTER A SET DEADLINE. WHO DECIDED THAT A TACOMA OWNER'S SAFETY DOES NOT MATTER AFTER A SET DATE? THESE VEHICLES ARE NO LONGER SAFE TO DRIVE AND WILL FAIL STATE INSPECTIONS, RENDERING THEM USELESS WITHOUT THE OWNERS PAYING HUGE AMOUNTS OF THE MONEY TO FIX A POOR QUALITY FRAME THAT TOYOTA ADMITTED WAS THEIR FAULT. I HAVE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. TOYOTA RESPONDED: "GOOD MORNING: THE EXTENDED WARRANTY FRAME PROGRAM FOR 2005-2008 TACOMA VEHICLES ENDED ON 3/31/16. AN AUTHORIZED TOYOTA DEALER NEEDED TO INSPECT THE FRAME BY 3/31/16 FOR VEHICLE TO BE ELIGIBLE FOR A FRAME REPLACEMENT." THERE ARE HUNDREDS OF OTHER TACOMA OWNERS FILING SIMILAR COMPLAINTS WITH BBB AND WITH NHTSA, PROVING THAT THIS IS NOT AN ISOLATED INCIDENT AND TOYOTA NEEDS TO STAND BEHIND THEIR PRODUCTS AND MAKE THINGS RIGHT BY CONTINUING THE LIMITED SERVICE CAMPAIGN AND REPAIRING/REPLACING THE INFERIOR VEHICLE FRAMES THAT THEY SOLD TO THE PUBLIC.

THE OWNER OF THE TOYOTA TACOMA RECEIVED A SAFETY RECALL NOTICE INFORMING THE OWNER THAT CERTAIN TOYOTA VEHICLES FROM THE YEAR 2005 -2011 HAS HAD A DEFECT WITH REAR LEAF SPRING . THE OWNER IMMEDIATELY WENT TO TOYOTA OF BOWIE , MARYLAND HE INFORMED THEM THE NOTICE HE RECEIVED IN MARCH . HE HAS CALLED THE MANAGER SEVERAL TIMES DURING THE LAST 4 MONTHS TO GIVE AN UPDATE OF THE PARTS . IT'S BEEN 4 MONTHS THE CAR HASN'T BEEN FIXED.

TOYOTA - NHTSA RECALL: 14V-604 REAR LEAF SPRING. I RECEIVED THIS RECALL NOTICE OVER A YEAR AGO. WHEN WE TOOK THE TRUCK IN LAST YEAR, THEY FIXED THE OTHER RECALL NOTICES BUT WE WERE TOLD THAT "THE MANUFACTURER IS TRYING TO DECIDE WHAT TO DO ON THE LEAF SPRING." I RECEIVED ANOTHER NOTICE A YEAR LATER AND CALLED THE DEALER AGAIN TODAY. I WAS TOLD THAT THEY DIDN'T HAVE THE PART ON HAND BUT WOULD CALL ME WHEN ONE CAME IN. FUTHERMORE THEY SAID IT WAS A FIRST COME FIRST SERVED SITUATION. IN TERMS OF RISK, THIS RECALL MAY NOT BE LIKELY TO BECOME AN ISSUE BUT IT HAS CATASTROPHIC RESULTS IF IT DOES. IT IS MY SON'S TRUCK SO I'M DEEPLY CONCERNED. CAN YOU HELP ME TO INCREASE THE URGENCY? THE DEALERSHIP I'M ATTEMPTING TO WORK WITH IS TOYOTA OF NORTH CHARLOTTE.

RUSTED TOW HITCH! AS I WAIT FOR A REPLACEMENT FRAME, DUE TO A RECENT RECALL, I INQUIRED ABOUT THE HEAVILY RUSTED, FACTORY INSTALLED, TOW HITCH. I BOUGHT THE TRUCK TO HAUL A 3,000+ LBS BOAT AND SEEING HOW THE RUST COULD JEOPARDIZE NORMAL OPERATIONS, AND PERHAPS CAUSE AN ACCIDENT, WORRIES ME A LOT. I WAS TOLD THE HITCH IS NOT COVERED YET IF I BOUGHT ONE IT COULD BE INSTALLED, FREE OF CHARGE, WHILE SWAPPING THE FRAME. I FEEL AS THE HITCH RUST IS DUE TO THE SAME REASON AS THE FRAME AND SO IT SHOULD BE EXCHANGED AS WELL. THE SERVICE MANAGER WALKED ME TO THE PART DEPT. AND THE HITCH (W/O WIRES) COST $411. EVEN THE MANAGER ASKED IF IT WAS GOLD PLATTED. IF THERE IS NO FIX BY TOYOTA, I WOULD BE WILLING TO PAY HALF OF THE PRICE BUT NOT ALL. TOYOTA: PLEASE LOOK INTO THIS!

I WAS DRIVING DOWN THE ROAD WHEN I HEARD A LOUD NOISE ! I THOUGHT SOME KIDS THREW. ROCK AT MY TRUCK! THAT IS WHAT IT SOUNDED LIKE TO ME. A LOUD WHACK!! LOOKED AROUND,SAW NO ONE. I LATER READ AFTER RECEIVING NOTICE FROM TOYOTA ABOUT A LEAF SPRING RECALL. THIS WAS ONE OF THE SYMPTOMS THAT WAS REPORTED BY OTHERS WITH THIS PROBLEM. TOOK IT IN FOR AN INSPECTION AND THEY CALLED ME A DAY LATER AND THE DEALER TOLD ME IT WAS UNSAFE TO DRIVE AND THAT IT NEEDED A NEW FRAME! SAID I NEEDED TO LEAVE IT THERE ,SINCE IT WAS UNSAFE TO DRIVE AND GAVE ME A COROLLA TO DRIVE. DROPPED IT OFF JAN 4,2016. I STOPPED INTO THE SERVICE DEPT 7 WEEKS LATER TO SEE IF THE FRAME WAS IN YET AND THEY TOLD ME IT WAS ON ORDER. AFTER FURTHER QUESTIONING THE ADMITTED TO ME THAT THE MANUFACTURER OF THE FRAMES HAD TO GET SO MANY ORDERS ON RECORD TO EVEN GET STARTED PRODUCING THEM. I HAVE A TRUCK THAT I CAN'T EVEN DRIVE!!

LIMITED SERVICE CAMPAIGN INITIATED BY TOYOTA SUMMER 2014 FOR PREMATURE RUSTING OF FRAMES IN COLD WEATHER STATES WERE ROAD SALT IS THE USED. INSTRUCTED TO TAKE VEHICLE IN TO LOCAL DEALERSHIP TO HAVE INSPECTED FOR POSSIBLE PERFORATION OF FRAME. IF NO PERFORATION SEEN, A CORROSION RESISTANT KIT WOULD BE INSTALLED/PERFORMED ON THE FRAME AND RETURNED TO THE CUSTOMER. IN MY PARTICULAR CASE, VEHICLE WAS TAKEN INTO DEALERSHIP ON AUGUST 25TH 2014 FOR INSPECTION, IT APPEARED NO PERFORATION WAS NOTED BY SERVICE TECH PERFORMING SERVICE ON MY VEHICLE. THE CORROSION RESISTANT KIT WAS APPLIED AND VEHICLE RETURNED TO ME ON AUGUST 27TH 2014. VEHICLE WAS TAKEN BACK TO DEALERSHIP FOR SERVICE ON AUGUST 10, 2015 AND AT THAT TIME VEHICLE WAS NOTED TO HAVE PERFORATION OF FRAME BY SERVICE TECH. THIS LIMITED SERVICE CAMPAIGN WAS STILL IN EFFECT UNTIL MARCH 31, 2016. TOYOTA WAS NOTIFIED OF PERFORATION OF FRAME AND INITIALLY SAID A NEW FRAME WOULD BE ORDERED AND WOULD ARRIVE IN 120-160 DAYS AND I WOULD BE NOTIFIED WHEN IT ARRIVED. I CALLED DEALERSHIP IN FEBRUARY 2016 AND WAS TOLD TOYOTA DENIED NEW FRAME DUE TO ALREADY HAVING THE CORROSION RESISTANT KIT COMPLETED. I CALLED TOYOTA AND THE CASE MANAGERS I TALKED TO BOTH SAID DUE TO THE CORROSION RESISTANT KIT BEING APPLIED, TOYOTA HAD FULFILLED THE OBLIGATION TO THE CUSTOMER AND THEY WOULD NOT BE ABLE TO DO ANYTHING ELSE TO HELP ME OUT AT THIS TIME. I ASK IF THIS COULD BE A SAFETY ISSUE WITH THE FRAME RUSTING AND GETTING HOLES IN IT AND WAS TOLD YES IT COULD BE A SAFETY ISSUE. I WAS NOT HAPPY ABOUT THE SITUATION AND WAS TOLD THERE WAS NOTHING MORE THEY COULD DO. I STATED I WAS GOING TO FILE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTATION. THE CASE MANAGER SAID I SHOULD AS THE NHTSA APPROVED THE SOLUTION TO THE PROBLEMS TOYOTA HAD PRESENTED TO THEM FOR THIS LIMITED SERVICE CAMPAIGN. TRUCK WON'T LAST LONG LIKE THIS.

MY TRUCK FRAME IS RUSTING ABNORMALLY. TOYOTAS OFFICIAL INSPECTION FOUND NO HOLES >10MM.- NO FURTHER ACTION. THE FRAME IS BAD. THE CORROSION I WOULD GUESS IS SECONDARY TO BAD STEEL-NOT ENOUGH NICKEL? IS THERE A STANDARD FOR STEEL IN THIS APPLICATION? I NEED YOUR HELP. I CANT GET TOYOTA TO DO THE RIGHT THING ON MY OWN. MUCH SOONER THAN IT SHOULD THIS VEHICLE WILL BE UNSAFE TO DRIVE. I MEAN A WELL MAINTAINED CAR (WHICH THIS IS) SHOULDNT BE HAVING THIS KIND OF PROBLEM. I MEAN THE FRAME IS ROTTING AWAY. SOMETHING VERY WRONG FROM THE BEGINNING. DANA MFG.? THIS HAS NOTHING TO DO WITH WARRANTY AND LIMITS OF LIABILITY. THIS TRUCK CAME OFF THE LINE DEFECTIVE. IT JUST TOOK A WHILE TO SHOW. APPRECIATE YOUR ATTENTION AND ANY ASSISTANCE YOU MAY PROVIDE.