2005 Toyota Tacoma

I AM WRITING TO YOU IN REFERENCE TO MY 2005 TOYOTA TACOMA. AS YOU MAY BE AWARE, TACOMAS HAVE BEEN HAVING PROBLEMS IN THE STATES WITH HARSH WINTERS, AND WITH CORROSIONS OF THE FRAME FROM ROAD SALT. THE PROBLEM HAS BEEN SO EVIDENT THAT TOYOTA HAS ADMITTED TO NOT HAVING ADEQUATE CORROSION RESISTANT PROTECTION. THE FIRST TIME I BECAME AWARE OF THIS ISSUE WAS AT THE END OF JUNE 2016. I CALLED MY TOYOTA DEALER ABOUT TWO OTHER RECALLS AND INQUIRED ABOUT THE FRAME ISSUE AS WELL. THE SERVICE TECHNICIAN TOLD ME THAT THE FRAME IN FACT HAD A 'LIMITED SERVICE CAMPAIGN' ISSUED BY TOYOTA WHICH EXPIRED MARCH 31, 2016. HE SAID TO BRING IN MY TRUCK FOR THE OTHER TWO RECALLS (ONE WAS FOR THE LEAF SPRING) AND HE WOULD INSPECT THE FRAME (SEE PAGE 2 OF SERVICE INVOICE). AFTER INSPECTION, THE TECHNICIAN SAID HE DID NOT THINK THE TRUCK WOULD HOLD UP IN AN ACCIDENT. I CALLED TOYOTA CUSTOMER SERVICE EXPERIENCE, IN CALIFORNIA, AND ASKED FOR THEIR HELP AND EXPLAINED THE SITUATION ABOVE. THEY GAVE ME A CASE NUMBER (1607110805) AND SAID THEY WOULD GET BACK TO ME. WHEN I RECEIVED THE CALL BACK, THEY DECLINED MY REQUEST DO TO MISSING THE DEADLINE. IF THIS PROBLEM IS A KNOWN SITUATION WITH TACOMAS (ENOUGH FOR A 'LIMITED SERVICE CAMPAIGN'), ONE WOULD THINK TO ENSURE THE SAFETY OF THEIR CUSTOMERS, THEY WOULD SEND A CERTIFIED LETTER. NOT ONLY IS MY SAFETY IN JEOPARDY, BUT I CANNOT EVEN TRADE MY VEHICLE IN FOR ONE THAT WILL ENSURE MY SAFETY DUE TO FINANCIAL LIMITATIONS AND THE DECREASED VALUE OF MY TRUCK NOT HAVING THIS ISSUE RESOLVED. IF TOYOTA REALLY CARES ABOUT THEIR PRODUCT AND THE SAFETY OF THEIR CUSTOMERS, THEY WOULD DO THE RIGHT THING AND REPLACE MY TRUCK FRAME (ESPECIALLY SINCE ONE OF THEIR OWN CERTIFIED MECHANICS DETERMINED THE TRUCK HAS BEEN EFFECTED BY THE VERY SAME CAMPAIGN). THANK YOU FOR TAKING THE TIME TO READ THIS AND HOPEFULLY YOU CAN HELP ME RESOLVE THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. AFTER THE VEHICLE WAS TAKEN TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 13V337000 (SEAT BELTS), THE TECHNICIAN STATED THAT THE FRAME OF THE VEHICLE WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE FRAME AND RECALL PARTS BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE, NEAR BOTH FRONT TIRES AND THE REAR DRIVER'S TIRE, HAD RUST THAT CREATED HOLES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY TO RECEIVE A RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SUBFRAME UNDERNEATH THE VEHICLE WAS CORRODED AND HAD HOLES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN AN EXTENDED WARRANTY CAMPAIGN, BUT THE CAMPAIGN HAD EXPIRED. THE FAILURE MILEAGE WAS 170,000. UPDATED 09/06/16*LJ TOYOTA'S MAIN HQ STATED IT WAS OUT OF HIS HANDS NOTHING HE CAN DO AND FOR THE CONSUMER TO PAY FOR IT. UPDATED 06/15/18*JB

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. A MECHANIC FOUND LARGE HOLES, APPROXIMATELY FIVE INCHES IN DIAMETER, IN THE FRAME THAT HELD THE VEHICLE TOGETHER. THE DEALER CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED THAT MANY VEHICLES WERE REPAIRED WITH THE SIMILAR FAILURE. THE DEALER REFUSED TO REPAIR THE VEHICLE BECAUSE THE SERVICE BULLETIN EXPIRED ON 3/31/2016. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 109,450.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION), THE TECHNICIAN STATED THAT THE FRAME OF THE VEHICLE WAS RUSTED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 225,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS CORROSION AROUND THE ATTACHMENT AREA OF THE LEAF SPRINGS. THE TECHNICIAN DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE SUBFRAME WAS PREVIOUSLY SPRAYED WITH AN ANTI-CORROSION AGENT UNDER AN EXTENDED WARRANTY CAMPAIGN BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

I PURCHASED A 2005 TOYOTA TACOMA IN AUGUST OF 2015. I TOOK MY VEHICLE TO A TOYOTA DEALER TO REMOVE A WHEEL LUG NUT IN SEPTEMBER OF 2015. I WAS ADVISED BY A TOYOTA SERVICE REPRESENTATIVE THAT THERE WAS A RECALL ON THE FRAME OF MY TRUCK BUT WHEN THE SERVICE RECORDS WERE CHECKED, THE SERVICE REPRESENTATIVE ADVISED THAT THE RECALL SERVICE HAD BEEN PERFORMED ON MY TRUCK BY TREATING THE FRAME. ON MARCH 17 2016 MY SON TOOK THE TRUCK TO OUR LOCAL TOYOTA DEALER IN REFERENCE TO THE LEAF SPRING RECALL. THE SERVICE REPRESENTATIVE ADVISED THE SAME INFORMATION TO MY SON IN REFERENCE TO THE FRAME RECALL AND THAT THE SERVICE TREATMENT HAD BEEN PERFORMED. MY VEHICLE WAS NEVER INSPECTED ON THESE TWO OCCASIONS AT THE TOYOTA DEALER FOR POSSIBLE FRAME DAMAGE. MY SON AND I INSPECTED THE VEHICLE AND LOCATED WHAT APPEARED TO BE RUST NEAR THE LEAF SPRING HANGERS WHICH WAS COMING UNDER THE PROTECTIVE COATING THAT HAD BEEN APPLIED BY TOYOTA. I SCHEDULED AN APPOINTMENT WITH MY LOCAL TOYOTA DEALER TO INSPECT THE FRAME. ON APRIL 15 2016 THE SERVICE REPRESENTATIVE ADVISED ME THAT THE FRAME HAD A HOLE IN THE FRAME ON THE DRIVERS SIDE NEAR THE PART OF THE FRAME WHERE IT STARTS TO GO TOWARDS THE MOTOR. THE SERVICE REPRESENTATIVE ADVISED THAT IN HIS OPINION THE HOLE HAD BEEN THERE FOR AWHILE AND THAT THE HOLE COULD NOT HAVE GOTTEN THAT LARGE IN A YEAR SINCE BEING TREATED.I CONTACTED TOYOTA AND WAS ADVISED THIS WAS NOT A RECALL BUT A SERVICE CAMPAIGN AND THAT IT EXPIRED ON MARCH 31 2016 AND THAT THEY COULD NOT GIVE ANY ASSISTANCE WITH THE RUSTED FRAME.I ADVISED THE TOYOTA CASE MANAGER THAT I COULD UNDERSTAND IF IT HAD NEVER BEEN INSPECTED OR TREATED BUT THAT'S NOT THE CASE WITH MY VEHICLE. I ALSO ADVISED THE CASE MANAGER THAT IT WAS APPARENT THAT THE FRAME TREATMENT DID NOT STOP THE PROBLEM WITH RUST IN THE FRAME. SHE JUST KEPT ADVISING THAT TOYOTA COULD NOT ASSIST ME WITH THIS MATTER.

10 - 12 INCH LONG VERTICAL RUST AND CRACKS IN THE FRAME. LOCATED ON BOTH SIDES OF THE FRAMES INTERIOR. LOCATIONS ARE BOTH OPPOSITE OF THE CATALYTIC CONVERTERS. I WAS TOLD BY A FRIEND THERE WAS AN ISSUE AND TOYOTA WAS REPLACING THE FRAMES DUE TO INFERIOR QUALITY OF PRODUCTION CAUSING A SAFETY ISSUE IN WHICH THE FRAMES WERE RUSTING FROM THE INSIDE OUT. I MADE AN APPOINTMENT WITH THE LOCAL DEALER ON 4/4/2016, I HAD TO WAIT UNTIL 4/13/2016 FOR THE FIRST AVAILABLE APPOINTMENT. UPON ARRIVING AT THE DEALER I WAS INFORMED THE "RECALL" EXPIRED MARCH 31ST AND THEY CAN DO NOTHING FOR ME. THEY REFUSED TO EVEN LOOK AT THE ISSUE. I CALLED TOYOTA TO ASK IF THERE WAS ANY RECOURSE AS I HAD NEVER RECEIVED NOTIFICATION OF THIS ISSUE LET ALONE A DEADLINE. I WAS TOLD THIS WAS NOT A RECALL AND THE TIME HAD EXPIRED AND THERE WAS NOTHING THEY WOULD DO FOR ME. I AM AFRAID THE TRUCK IS NOT SAFE TO DRIVE.