2004 Toyota Tacoma

I BOUGHT MY TOYOTA TRUCK IN MAY 2016. I HAD THE TRUCK SERVICED AT A LOCAL SHOP. THE SERVICE MANAGER STATED THE TRUCK HAD A LOT OF RUST NOTED ON THE FRAME AND OTHER PARTS UNDERNEATH THE TRUCK. I TOOK THE TRUCK TO MY LOCAL TOYOTA DEALER TO HAVE THE SPARE TIRE HANGAR RECALL TAKEN CARE OF. THE SERVICE MANAGER TOLD ME THEY COULD NOT SERVICE THE TRUCK BECAUSE OF THE EXTENSIVE RUST NOTED. HE STATED "IF YOU WERE MY FAMILY MEMBER I WOULD NOT LET YOU DRIVE IT" BECAUSE THE FRAME AND OTHER PARTS WERE VERY RUSTY. THE TRUCK HAS BEEN PARKED EVER SINCE UNABLE TO DRIVE DUE TO SAFETY CONCERNS THAT THE FRAME WILL COLLAPSE. TOYOTA CORPORATE WILL NOT AGREE TO FIX THE TRUCK.THEY STATE THE TRUCK FRAME RUST REPLACEMENT OFFER HAS LONG PASSED.

MY PICKUP WAS JUST REFRAMED UNDER TOYOTA RECALL AT TOYOTA OF BEDFORD,OHIO. BUT,, THEY OMITTED THE SAFETY SHIELD UNDER THE FUEL TANK.. AKA ..GRAVEL SHIELD.. FIRST SAYING IT NEVER HAD ONE, THEN IT WAS MISSING, THEN IT DIDN'T COME IN THE KIT, I FILED A CASE WITH TOYOTA USA, CORPORATION # 1701033889 AS PER ALL SAFETY ITEMS WERE TO BE MAINTAINED OR REPLACED !! BUT I WAS DENIED BY TOYOTA CORP. SO I WILL HAVE TO PICK UP MY TRUCK UNDER PROTEST AS TOYOTA OF BEDFORD IS THREATENING ME WITH CALLING THE LOANER CAR IN AS STOLEN IF I DON'T TODAY ! SAID SHIELD WAS "RUSTY" BUT MOST WAS ON THE TRUCK WHEN IT WENT IN THERE, AND IM ON SOCIAL SECURITY (SMALL CHECK) WHICH OUR GREAT OBAMA CARE TAKES ALMOST FIVE EIGHTS OF & I REALLY CANT AFFORD THE $ 640.- THEY ARE ASKING JUST FOR THE PART ! I REALLY DON'T FEEL SAFE IN THE TRUCK WITHOUT THE SHIELD , SO IT WILL PROBABLY SIT TILL BETTER WEATHER & I CAN MAKE A SHIELD FOR IT..AND IT WILL BE STRONGER & LAST MUCH LONGER THAN THE PIECE OF "RUSTY TIN, " THAT THEY SAY FELL AWAY. SO AGAIN , IM PICKING IT UP UNDER PROTEST & WILL WRITE THAT ON THE BILLING STATEMENT TODAY 1/52017... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A TIRE ROTATION. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO BE DRIVEN DUE TO SEVERE RUST AND THERE WERE HOLES THROUGHOUT THE ENTIRE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

WAS REAR-ENDED YESTERDAY. UPON INSPECTION BY INSURANCE INSPECTOR, THE INSPECTOR STATED THE FRAME FAILED, CROSS-MEMBER BROKE OFF FRAME DUE TO EXCESSIVE RUST AND REAR OF FRAME WAS ROTTED. THIS VEHICLE HAD RECEIVED FRAME RECALL, BUT WAS ONLY OFFERED UNDERCOATING, WHICH WAS DONE, BUT WAS OBVIOUSLY NOT DONE ON REAR OF FRAME. INSURANCE INSPECTOR KNEW OF THIS RECALL AND STATED TOYOTA SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. THE TRUCK WAS IN EXCELLENT CONDITION BEFORE ACCIDENT (OTHER THAN FRAME). DUE TO FRAME ROT, INSTEAD OF BEING FIXABLE, IT WAS DEEMED TOTAL LOSS AND WILL NOW COST SIGNIFICANT FINANCIAL BURDEN. CALLED LOCAL TOYOTA DEALER I HAVE DEALT WITH BEFORE AND THEIR CUSTOMER RELATIONS DIRECTOR WENT TO INSPECT AND NOTED REAR PART OF FRAME RUSTED OUT, BUT THAT'S WHERE ALL DAMAGE OCCURRED DUE TO BEING REAR-ENDED, SO DIDN'T OFFER MUCH OTHER THAN IT WAS AN "INTERESTING SITUATION". THEN HAD THE NERVE TO ASK IF ONE OF HIS SALES PEOPLE COULD CALL ME TO BUY ANOTHER TOYOTA.

THE FRAME OF MY TRUCK HAS RUSTED FROM THE INSIDE OUT AND IS NO LONGER STABLE TO HOLD THE TRUCK TOGETHER. WHEN HAVING TIRES PUT ON THE MECHANIC SHOWED ME THE ISSUE AND STATED THAT THE TRUCK IS TO DANGEROUS TO DRIVE. SINCE THEN I HAVE DISCOVERED THAT MANY OWNERS ARE HAVING THIS SAME PROBLEM AND THE COMPANY IS UNWILLING TO STAND BEHIND THEIR PRODUCT.