2004 Toyota Tacoma

I am writing to report a safety related issue with a 2004 Toyota Tacoma that I purchased from an auction on 12/21/2022. The vehicle has an expired recall that I believe has not been properly addressed, potentially affecting the safety of the vehicle. I have attempted to resolve this issue through Toyota's customer service and local dealership, but I have been informed that the recall is no longer active and will not be addressed. It has a Virginia rebuilt title. It failed inspection due to rust on the frame.

Bringing to your urgent attention a significant safety concern regarding a 2004 Toyota Tacoma owned by my brother, [XXX] , bought in 2004, which has severe frame rust affecting the vehicle’s structural integrity and safety. Despite multiple attempts to resolve this matter directly with Toyota, we have been unable to obtain assistance, as Toyota states the Customer Support Notice for this issue has expired. Given the potential risk this poses to both the driver and other motorists, we are seeking your intervention to address this pressing matter. In September 2024, while retrieving an item from under the truck, my brother discovered extensive rust damage on the vehicle’s frame. We promptly took the truck to Antwerpen Toyota on September 4, 2024, where a technician confirmed the severe rust corrosion and deemed the truck unsafe to drive. The dealership informed us that Toyota had previously issued a Customer Support Notice addressing rust issues on this model but explained that the program had expired. They recommended we contact Toyota directly for potential support or compensation to help acquire a safe vehicle. We reported the case to Toyota (Case No. [XXX]) on September 4, 2024, and have since been in regular contact, yet have only been met with repeated delays and dismissals. Toyota representatives acknowledged that a notice had been issued for this problem, but despite knowing the serious nature of the rust and its impact on the vehicle’s safety, they have not provided us with any solution. We have requested escalation to senior management, but those requests have not been honored. Toyota’s refusal to address this safety defect, even with our willingness to discuss options, has left us with no alternative but to turn to your agency for help. We understand that the notice has expired and that my brother was not the vehicle’s original owner. However, this issue goes beyond a typical warranty claim, as it concerns the fundamental safety and road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

Took Toyota Tacoma (2004) to have loud sound coming from under truck checked by a reputable mechanic. Told that the frame was rusted beyond repair & leaf springs were about to fall out. Mechanic said vehicle was not drivable. The recall (which ended in 2019) was never received even though we bought vehicle new & have not changed address since 1998. Recall should be extended. Toyota should be forced to fix the problem and not on their timeline. The noise became evident approx. 5 months ago & got louder. The truck is sitting in our garage & could be taken to any interested party for inspection. Thank you

2004 TACOMA FRAME SO ROTTED THAT UPON HITTING A LARGE HOLE WOULD FINISH OFF THE RUSTED FRAME. THIS TYPE OF RUST AND EROSION IS NOT FROM NORMAL WEAR.. THIS IS DUE TO THE MANUFACTURING OF THE VEHICLE AND THEY WILL NOT REPLACE. THEY SAY THEY ARE AWARE OF IT.. BUT TIME LAPSED TO GET IT FIXED?? SO WHAT NOW I AM OUT $15K ON A 16 YEAR OLD TRUCK. SINCE WHEN DID RECALLS HAVE AN EXPERATION DATE??

I FOUND A HOLE IN THE FRAME AND WAS ADVISED AS TO NOT DRIVE VEHICLE. I LEARNED THAT A RECALL HAD EXPIRED ONLY 6 MONTHS AGO AND WAS NOT GOING TO BE REPAIRED FROM TOYOTA. $12000 WAS ESTIMATE AND I COMPLAINED THAT I WAS NEVER CONTACTED. I AM THE SECOND OWNER BUT HAD MAINTAINED VEHICLE TO KEEP FOR MANY YEARS. I AM ON SOC SECURITY AND THIS HAS BEEN A HARDSHIP ON ME. I HOPE THERE IS A WAY OF COMPENSATING ME OR HELPING ME AS THE DEALER OFFERED HALF OF BLUE BOOK FOR A TRADE IN. THANK YOU