2002 Toyota Tacoma

I PURCHASED A USED TOYOTA TACOMA 2002 ON 12/16/11 (NOW WITH 124K MILES). TOYOTA ISSUED AN EXTENDED WARRANTY COVERAGE TO OWNERS REGARDING A SAFETY ISSUE & THE POSSIBILITY OF FRAME SPLITTING WITH STEPS TO TAKE FOR TOYOTA TO COVER THIS ISSUE IN A 1X LETTER THEY SENT OUT IN FEB 2012. TOYOTA SENT THE LETTER TO THE PREVIOUS OWNER & NOT TO ME (THE RIGHTFUL OWNER AT THAT TIME.) I RECENTLY FOUND OUT ABOUT THIS PROBLEM FROM A LOCAL TIRE COMPANY THAT NOTICED A SPLIT IN MY TRUCK'S FRAME (THIS ISSUE WAS NEVER BROUGHT TO MY ATTENTION BY THE LOCAL TOYOTA DEALER WHEN I HAD ANOTHER RECALL ISSUE TAKEN CARE OF ON 5/11/15). I WENT RIGHT TO THE LOCAL TOYOTA DEALER AND THEY SAID THE FRAME MUST BE REPLACED (WHICH WAS PART OF THE PROGRAM THAT TOYOTA OFFERED IN THE LETTER SENT TO THE PREVIOUS OWNER, NOT ME' THE CORRECT OWNER AT THAT TIME). TOYOTA WILL NOT ASSIST ME WITH THE REPAIR/FIX BECAUSE THEY CLAIM THEY DID THEIR JOB AND SENT THE NOTICE TO THE OWNER THAT THEY HAD ON FILE FROM THEIR RESOURCES. I HAVE A COPY OF MY DMV REGISTRATION SHOWING THE REGISTRATION DATE, PROVING THAT THEY MAILED THE LETTER & REPAIR DETAILS TO THE INCORRECT OWNER. I SENT A CERTIFIED LETTER TO THE TOYOTA LEGAL DEPARTMENT WITH THE DETAILS & PROOF OF OWNERSHIP, WHICH CLEARLY SHOWS I WAS THE RIGHTFUL OWNER AT THE TIME THEY MAILED THE LETTER. THEY SIGNED FOR MY LETTER ON 12/21/18. NOW IT IS 3 1/2 MONTHS LATER AND I HAVE NOT YET HEARD BACK FROM THEM. WHEN I CALL THEY OFFERED NO ASSISTANCE, TELLING ME THAT THE LEGAL DEPARTMENT CAN ONLY COMMUNICATE BY MAIL. TOYOTA HAS A MAJOR SAFETY ISSUE WITH THE FRAME THAT THEY NEVER INFORMED ME ABOUT. NOW MY CHERISHED TRUCK & DAILY TRANSPORTATION IS WORTH NOTHING BECAUSE OF TOYOTA'S DEFECTIVE FRAME. THIS COMPLAINT IS BEING ISSUED BECAUSE TOYOTA SHOULD BE HELD ACCOUNTABLE FOR THEIR DEFECTIVE FRAME AND LACK OF PROPERLY NOTIFYING ME, THE CORRECT OWNER, WITH THE SAFETY ISSUE & REPAIR OPTIONS.

I RECENTLY TOOK MY CAR TO MY MECHANIC AND HE INFORMED ME OF A RECALL FOR MY CAR MADE DUE TO THE ROTTING OF THE FRAME. I'VE HAD MY DAUGHTER CALL TOYOTA, WHO'S INFORMED HER THAT MAILS WERE SENT TO MY HOME ABOUT THE RECALL, WHICH I HAVE NEVER RECEIVED. I FEEL THE CONDITION OF THE FRAME IN MY CAR IS A VERY DANGEROUS HAZARD AND I AM NOT ABLE TO USE THIS VEHICLE AFRAID OF WHAT MIGHT HAPPEN.

FRAME IS RUSTING REAL BAD AND FALLING APART.CALLED TOYOTA AND DEALER AND THEY SAID THERE IS NOTHING THEY CAN DO. THERE IS A SUBSTANTIAL CRACKING AND BREAKING APART ON THE FRAME I READ ONLINE THIS IS A KNOWN ISSUE AND THERE IS PROBLEMS WITH A LOT OF TACOMA'S AND LIKE TRUCKS. BUT NO ONE WANTS TO TAKE OWNERSHIP OF THE PROBLEM. EVERYWHERE ELSE ON THE FRAME IS LITTLE RUSTY GIVEN THE AGE OF THE TRUCK BUT IN ONE SPOT IT IS ABSOLUTELY HORRIBLE AND SCARY. I DON'T KNOW WHAT ELSE TO DO OR WHERE ELSE TO TURN.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF PORTLAND (55 NE BROADWAY ST, PORTLAND, OR 97232, (503) 284-1105) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES). THE CONTACT WAS INFORMED THAT THE RECALL REPAIR COULD NOT BE PERFORMED DUE TO EXCESSIVE RUST ON THE VEHICLE'S FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 212,000.

I RECEIVED A RECALL FOR A SPARE TIRE HOLDER. I TOOK THE VEHICLE TO LE MIEUX TOYOTA-GREEN BAY FOR REPAIR AND THEY TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE FRAME WAS TOO RUSTED OUT AND REMOVING THE OLD SPARE TIRE CARRIER WOULD MAKE THE PROBLEM WORSE. LE MIEUX SAID THAT THERE WAS AN EARLIER RECALL THAT ADDRESSED THE FRAME ISSUE. I DID NOT RECEIVE THAT RECALL. I CALLED DIRECTLY TO TOYOTA USA HOME OFFICE AND THEY REFUSE TO FIX THE RUSTING FRAME ISSUE. I BELIEVE THAT THIS HAPPENED MAYBE 2-3 YEARS AGO. I WAS NOT GIVEN A REASON FOR REJECTING MY REQUEST FOR THE REPAIR., AND I KNOW THAT LE MIEUX TOYOTA HAS FIXED OTHER TOYOTA VEHICLES WITH THE SAME ISSUES. I BELIEVE THAT THEY WOULD NOT FIX MY VEHICLE BECAUSE I AM A 2ND OWNER. I HAVE HAD SERVICE ISSUES WITH THIS DEALER ON 3 OTHER SEPARATE OCCASIONS, AND I HAVE REFUSED TO DO BUSINESS WITH THEM. WITH THIS RECALL ISSUE I HOPED FOR A POSITIVE SOLUTION, BUT THAT HAS NOT HAPPENED.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE UNDERCARRIAGE FRAME WAS SEVERELY RUSTED AND CORRODED. THE CONTACT STATED THAT THE UNDERCARRIAGE FRAME WAS FILLED WITH HOLES AND WAS PENETRABLE WHEN TOUCHED, THUS CREATING FURTHER DAMAGE. LE MIEUX TOYOTA (2550 SOUTH ONEIDA STREET, GREEN BAY, WISCONSIN 54304, (920) 496-2200) WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO SIGNIFICANT FRAME DAMAGE, NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES) COULD NOT BE REPAIRED ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO RICK MCGILL'S AIRPORT TOYOTA (865-970-2615, LOCATED AT 3145 ALCOA HWY, ALCOA, TN 37701) FOR AN OIL CHANGE. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE FRAME WAS RUSTED AND THE VEHICLE WAS DANGEROUS TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT A CUSTOMER SUPPORT PROGRAM, WHICH PROVIDED ASSISTANCE TO VEHICLE OWNERS, EXPIRED IN SEPTEMBER OF 2017. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *JS