2002 Toyota Tacoma

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED REPAIRS WHEN HE WAS ADVISED THAT THE SUB-FRAME WAS SEVERELY CORRODED. AS A RESULT, THE TECHNICIAN ADVISED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR SERVICE UNDER NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES). THE CONTACT WAS ADVISED THAT THE VEHICLE COULD NOT BE SERVICE UNDER THE RECALL BECAUSE OF EXCESSIVE CORROSION. THE CONTACT STATED THAT HE WAS NEVER ADVISED OF CORROSION WHEN THE VEHICLE WAS INSPECTED IN 2010 FOR A MANUFACTURER'S WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

2002 TOYOTA TACOMA. CONSUMER WRITES IN REGARDS TO VEHICLE SEVERE FRAME RUST ISSUE AND NO WARNING OF RECALLS. *SMD TOYOTA USA INFORMED THE CONSUMER, A RECALL WAS NOT ISSUED, BUT A CUSTOMER SERVICE PROGRAM WAS OFFERED, BUT IT EXPIRED AT THE END OF 2011. THE CONSUMER WAS INFORMED SIX LETTERS WERE MAILED INFORMING HER OF THE ISSUE. HOWEVER, THE CONSUMER STATED SHE NEVER RECEIVED ANY LETTERS.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE REAR FRAME WAS DETERIORATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WOULD NOT REPAIR THE PROBLEM. THE CONTACT STATED THAT THE DEALER INFORMED HIM THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL AND SEVERAL NOTICES HAD BEEN SENT HOWEVER, THE CONTACT FAILED TO HAVE THE VEHICLE SERVICED PER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR STATE INSPECTION WHEN HE WAS ADVISED THAT THE FRONT AREA OF THE FRAME WAS SEVERELY CORRODED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE FRAME WAS NOT SAFELY COATED THEREFORE, THEY DENIED ASSISTANCE WITH ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 161,250.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE HEARD A KNOCKING NOISE IN THE REAR OR THE VEHICLE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE REAR SHOCK WAS CORRODED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.

DEAR [XXX], I SINCERELY APPRECIATE YOUR EMAIL BUT I AM COMPLETELY SATISFIED WITH MY 2002 TOYOTA TACOMA PICK UP TRUCK AT THE MOMENT WITH 134,000 MILES AS OF TODAY. THE PROBLEM LIES WITH THE ?DEFECTIVE AIR BAGS AND DEFECTIVE COMPUTER AIR BAG.? OVER A YEAR AGO, THIS WAS ACCESSED FROM HALEY LOCATED OFF RT 288 AND THE AIR BAG LIGHT WAS COMING ON AT THAT TIME. I PAID FOR A DIAGNOSTIC TESTING AND IT SHOULD HAVE BEEN RESOLVED THEN, NOT TO REOCCUR A YEAR LATER. IN ANY CASE, IF A TOYOTA VEHICLE HAS DEFECTIVE PARTS SUCH AS THE AIR BAG AND ITS COMPUTER THAT IS THE RESPONSIBILITY OF THE MANUFACTURER TO REPLACE THE PART AND ABSORB THE LABOR AND COSTS INVOLVED TO DO SO NOT AT THE EXPENSE OF THE CLIENT. THE CLIENT DID NOT CAUSE THE PROBLEM, IT IS A DEFECT IN THE MANUFACTURING OF THE VEHICLE. THE PROBLEM I AM NOW FACING IS THAT HALEY TOYOTA WANTS ME TO ABSORB THIS COST OF PARTS AND LABOR TO THE TUNE OF $711.00 FOR A DEFECTIVE AIR BAG. I HAVE NOT BEEN IN CONTACT WITH AN ATTORNEY SPECIALIZING IN AUTO INJURY, BUT WITH SOME RESEARCH AND TAKING WITH A FRIEND OF MINE WHO IS A LAWYER; HE HIGHLY SUGGESTS THAT UNLESS TOYOTA REPLACES THE PARTS AND LABOR AT THEIR EXPENSE THAT I SHOULD PROCEED WITH HIRING AN ATTORNEY AND EXPLAIN WHAT IS GOING ON WITH THE AIR BAG AND WHAT HALEY HAS SAID. FOR HALEY TO DISMISS THIS DEFECTIVE PART AND SAY THAT THEY CANNOT BE RESPONSIBLE IS IN ITSELF AN ?EGREGIOUS? REMARK FOR WHICH THEY CAN BE LIABLE FOR IF SOMETHING WERE TO HAPPEN WHILE THE PASSENGER IS DRIVING THE CAR/TRUCK IN QUESTIONED. INFACT, THEY SHOULD NEVER HAVE ALLOWED ME TO LEAVE THE PREMISE THIS PAST FRIDAY KNOWING ALL OF THIS, BECAUSE IF A MAJOR ACCIDENT WERE TO HAPPEN THEY WOULD BE TOTALLY RESPONSIBLE AS WELL AS TOYOTA ITSELF. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER HAVING MY 2002 TOYOTA TACOMA OFF THE ROAD AND GARAGED FOR THE PAST 3 YEARS, I WAS GETTING THE TRUCK READY TO BE DRIVEN ON THE ROAD AGAIN. I AM THE ORIGINAL OWNER. I TOOK THE TRUCK OFF THE ROAD BECAUSE MY JOB WAS ELIMINATED IN OCTOBER 2010. AFTER CHANGING THE OIL LAST WEEKEND IN MY GARAGE I NOTICED AN ABNORMAL AMOUNT OF RUST ON THE FRAME. IN FACT, SO MUCH RUST THAT THE RUBBER BODY MOUNT BLOCK ON TOP OF THE REAR LEAF SPRING SNAPPED OFF IN MY HAND. THE LEAF SPRINGS, BRAKE LINES, AND FRONT SUSPENSION AND FRAME ARE ALL IN QUESTION REGARDING VEHICLE SAFETY. I IMMEDIATELY DID RESEARCH ONLINE TO CHECK OUT WHAT I THOUGHT WAS ABNORMAL AMOUNTS OF RUST ON THE FRAME AND TO SEE IF ANYONE ELSE HAD EXPERIENCED THIS TOO. I WAS SHOCKED AT WHAT I FOUND. A HUGE SAFETY ISSUE WITH TOYOTA TACOMA RUSTED FRAMES. I COME TO FIND OUT ONLINE THAT TOYOTA HAS A HISTORY OF RUSTED FRAMES, BREAKING FRAMES, UNSAFE FRAMES, AND A RECALL CURRENTLY FOR A REAR SPARE TIRE MOUNT ISSUE DUE TO RUST. I ALSO FOUND OUT TOYOTA WAS REPLACING FRAMES ON MY MODEL. I CALLED MY DEALERSHIP TO SET UP AN APPOINTMENT TO HAVE THIS TRUCK INSPECTED FOR PENNSYLVANIA STATE REQUIREMENTS AND TO HAVE THE RUST CHECKED. THEY TOLD ME MY VEHICLE WAS NOT VALID FOR THE RUST INSPECTION AND THE FRAME REPLACEMENT BECAUSE THE PROGRAM EXPIRED, I WAS TOLD TO CALL TOYOTA. I WAS NEVER NOTIFIED BY TOYOTA OR MY DEALER THERE WAS AN ISSUE, NOT BY MAIL, PHONE CALLS OR CERTIFIED MAIL. I HAD THE TRUCK PARKED IN MY GARAGE FOR THREE YEARS SO IT WASN'T EVEN ON THE ROAD DURING THIS TIME. SEVERAL PHONE CALLS LATER TO TOYOTA AND THEY REFUSE TO REPLACE MY FRAME UNDER THE CUSTOMER CARE PROGRAM CITING I DID NOT HAVE THE UNDERCOATING APPLIED BY DECEMBER OF 2012. TOYOTA CUSTOMER SERVICE SAID I COULD WELD REINFORCEMENT PLATES TO MY FRAME MYSELF OR FIND A JUNKYARD FRAME. REALLY TOYOTA?

I AM A CANADIAN CITIZEN, CURRENTLY THE SECOND OWNER OF A 2002 TOYOTA TACOMA AND HAVE ACCESSED THIS SITE TO INFORM OTHER OWNERS BUT HAD TO REGISTER THIS COMPLAINT UNDER THE PREVIOUS OWNERS NAME. THIS VEHICLE WAS PURCHASED IN NEW HAMPSHIRE AND RETURNED TO CANADA. IN LATE 2011 I WAS ADVISED THAT MY VEHICLE FRAME WAS STARTING TO SHOW SEVERE RUST CORROSION. I TOOK STEPS, AS ADVISED, TO HAVE IT UNDERCOATED BUT WHEN TAKING IT IN FOR INSPECTION THIS YEAR, I WAS TOLD IT WOULD NOT PASS INSPECTION. I WAS FORTUNATE TO BE ABLE TO DO A TEMPORARY FIX BY HAVING THE FRAME WELDED BUT THAT WOULD ONLY BE IN THE SHORT TERM. IN PURSUING THIS WITH TOYOTA USA I'VE TOLD THAT THERE WAS AN EXTENDED WARRANTY PUT ON THESE VEHICLES WHICH EXPIRED IN 2011 AND SINCE THEY DIDN'T HAVE IT REGISTERED IN THE UNITED STATES THERE WAS NOTHING THEY COULD DO. IT SEEMS LIKE THEY DO EVERYTHING TO AVOID RESPONSIBILITY FOR THIS PROBLEM BUT I AM AWARE THEY HAVE REPLACED MANY FRAMES FOR SIMILAR VEHICLES AT THEIR COST OR PAID OUT THE CUSTOMERS BY BUYING BACK THE VEHICLES. SO MANY CUSTOMERS ARE FRUSTRATED WITH TOYOTA, ME INCLUDED AND THEY'VE ADVISED ME SINCE IT ISN'T REGISTERED IN THE US CURRENTLY THEY CANNOT DO ANYTHING. ON THE OTHER HAND, CHECKING WITH TOYOTA CANADA THEN THEY SAY I HAVE TO RESOLVE THE MATTER WITH TOYOTA USA. TALK ABOUT PASSING THE BUCK BACK AND FORTH. THE VEHICLE HAS BEEN REGISTERED IN NORTH AMERICA SINCE 2002 AND WAS BUILT IN CALIFORNIA. WHY SHOULD THIS MATTER? IT'S STILL A TOYOTA. POOR CUSTOMER RELATIONS FOR PEOPLE WITH SIMILAR PROBLEMS.

TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE SPARE TIRE BECAME DETACHED FROM THE VEHICLE WHILE TRAVELING APPROXIMATELY 5 MPH. THE MANUFACTURER WAS CONTACTED PRIOR TO THE FAILURE AND INFORMED THE CONTACT THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER 12V542000 (TIRES) HAD NOT BEEN FINALIZED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,000. UPDATED 09/05/13*LJ