2020 Toyota Sienna

The contact owns a 2020 Toyota Sienna. The contact stated that while his wife was driving at an undisclosed speed, the pre collision, lane assist, and air bag warning lights illuminated on the instrument panel. The vehicle was taken to a dealer and a fuse in the ECU (Electronic Control Unit) was replaced; however, the contact stated that approximately 10 days later, the failure recurred. The vehicle was taken back to the dealer where the vehicle remained for almost two weeks. The contact was informed that the wiring harness needed to be replaced; however, the wiring harness was on backorder. The manufacturer was notified of the failure, but no additional assistance was provided. The contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000.

Speakers make an ear piercing loud noise that lasts about a second. If this sound were to occur during travel, could cause distraction leading to harm, or with young kids in the car, possibly damage their ears. This problem has been random and not experienced by a dealership. No warning messages or symptoms to the problem. Problem first appeared 6 months ago.

For a month prior, there were intermittent incidents of the van shuddering and the RPM needle jumping upon ignition. Sometimes the van would have a hard time accelerating before jerking and driving normally. No issues before this started in late July and no indication when/where would occur. •September 15: drove the van all day running errands. It drove normally. Filled up the gas tank (Gulf gas station), then continued errands. About a half hour later, while at a stop sign, a notification appeared that the “Traction Control System has been turned off” and the check engine light came on. Tried to move through the stop sign, but the van would barely go. Applied the gas, but no results. Able to turn onto a side street and had to have it towed to Toyota of Irving. The Service Advisor stated the issue was due due to bad gas and indicated the van needed to be flushed and the fuel injection system cleaned. Paid $725 for these repairs. •September 17: Started van in driveway. Shuddering and RPM needle jumping again. Drove normally. •September 21: Same as above. •September 25: Drove the van all day with no issues. Filled up with Valero Plus gas. As we pulled out of the gas station and sitting at the light, the Traction Control message and check engine light again appeared. The van would barely go to get us through the traffic light and into a nearby parking lot. Once we parked, the screen displayed the following message:"A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected." Had the vehicle towed to Toyota of Irving. The service advisor called 2 days later to say they cannot detect any issues.

WHILE DRIVING ON HWY, SUDDENLY ENGINE LIGHT CAME ON. ALSO I LOST ACCELERATION. WHEN I PRESS GAS PEDAL NO RESPONSE FROM CAR. VEHICLE WAS SLOWING DOWN SO PULLED INTO GAS STATION. WHEN I STOPPED THE CAR, ENGINE LIGHT WAS STILL ON, TRACTION LIGHT CAME ON AND STEERING SYSTEM LIGHT CAME ON. ALSO ENGINE LIGHT WAS SOLID AND IT WAS NOT FLASHING

DEAR TO WHO CONCERN THIS CASE, ON AUGUST 26, 2019, I PURCHASED A BRAND NEW CAR, SIENNA, TOYOTA 2020 FROM PRINCIPLE TOYOTA ON 7370 WINCHESTER RD, MEMPHIS, TENNESSEE 38125. I DISCOVERED THAT THERE ARE MAJOR ISSUES WITH THE CAR. I WAS GUARANTEED BY THE DEALER THAT THE CAR IS IN PERFECT WORKING CONDITION BEFORE PURCHASE. HOWEVER, AFTER DRIVING THE NEW CAR FOR FEW DAYS, THE KEY REMOTE STOPPED WORKING AND I REVISITED THE DEALERSHIP TO GET IT FIXED. I TALKED TO JIMMY ROCKER, ONE OF THE SALE ASSOCIATES, AND HE TRANSFERRED ME TO THE TOYOTA SERVICE CENTER. AFTER FEW MORE DAYS OF DRIVING THE CAR, MORE PROBLEMS EMERGED. THE CAR WARNING MONITOR INDICATED 'AWD SYSTEM MALFUNCTION 2WD MODE ENGAGED, CONTACT YOUR DEALER' AS WELL AS 'BRAKE OVERRIDE MALFUNCTION, VISIT YOUR DEALER'. NOT ONLY THE WARNINGS, THE CAR SUDDENLY STOPPED ON THE HIGHWAY. LUCKILY THERE WERE NO CARS BEHIND ME, OTHERWISE I WOULD HAVE BEEN INJURED. THE SECOND TIME I REVISITED THE DEALERSHIP, I ENCOUNTERED CHRIS THOMPSON, THE NEW CAR DIRECTOR AT PRINCIPLE TOYOTA. I SUGGESTED HIM TO INSPECT MY CAR AND FINDING A SOLUTION FOR IT. I HAVE TRIED TO EXPLAIN TO HIM HOW IT WAS DANGEROUS FOR ME AND MY FAMILY. I HAVE TWO KIDS WHO ARE DRIVING WITH ME AND IF THE SITUATION HAPPENED AGAIN, WE WOULD HAVE BEEN FATALLY INJURED. CHRIS DID NOT LISTEN TO MY STORY BUT INSTEAD TOLD ME THAT THE CAR DOES NOT BELONG TO HIM AND HE JUST WALKED AWAY IN FRONT OF OUR CONVERSATION. I WAS VERY DISAPPOINTED BECAUSE OF HIS INDIFFERENCE TOWARDS MY SITUATION AND THE TYPE OF CUSTOMER SERVICE I RECEIVED WAS NOT EXPECTED FROM A WELL-KNOWN COMPANY LIKE YOURS. TO ENSURE THE SAFETY OF KIDS AND MY FAMILY, I DEMAND A REPLACEMENT OF THE CAR AS WELL AS ANY COMPENSATION ASSOCIATED MY SPENT TIME AT THE DEALERSHIP. I HOPE THERE WILL BE A REASONABLE SOLUTION FOR MY CASE. BEST REGARDS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR