2009 Toyota Sienna

UPON OPENING THE DRIVER SIDE POWER SLIDING DOOR, THE CABLE SNAPPED, AND THE DOOR WOULD NOT OPEN. WE DISENGAGED THE POWER AND FIGURED WE WOULD CONTINUE TO USE THE DOOR IN A MANUAL SETTING. HOWEVER, ONCE THE DOOR WAS CLOSED, WE DISCOVERED THAT YOU CANNOT OPEN IT IF THE CABLE IS SNAPPED. IT OPENED UP ABOUT 8-12 INCHES, BUT WOULD GO NO FURTHER. ALTHOUGH OUT OF WARRANTY, TOYOTA AGREED TO FIX THE ASSEMBLY DUE TO AN ENHANCED SERVICE AGREEMENT. IN JAN. 2015, THE SAME THING HAPPENED ON THE PASSENGER SIDE AND WE COULD AGAIN NOT USE THE DOOR. AFTER TAKING IT TO A TOYOTA DEALER AGAIN, WE WERE TOLD THEY WOULD NOT COVER IT UNDER THE ENHANCED SERVICE BECAUSE IT HAD BEEN COVERED IN ERROR THE FIRST TIME. WE ASKED THEM TO JUST GET IT TO A POINT WHERE WE COULD OPEN THE DOOR MANUALLY, BUT THEY SAID THE FULL REPAIR ($1600) HAD TO BE DONE TO DO THAT. UPON DOING RESEARCH, WE DISCOVERED THAT THIS IS A COMMON PROBLEM AMONG MANY TOYOTA SIENNA OWNERS OVER THE PAST 10 YEARS. WE ARE FILING THIS COMPLAINT BECAUSE WE BELIEVE THAT IT IS A MAJOR SAFETY HAZARD TO NOT BE ABLE TO EVEN MANUALLY OPEN THE SLIDING DOORS WHEN THE POWER ASSEMBLY FAILS. IF THERE IS A SWITCH FOR MANUAL OPERATION, IT SHOULD ALWAYS FUNCTION IN MANUAL MODE. WHAT WOULD HAPPEN IF BOTH DOORS WERE BROKEN AND THERE WAS AN EMERGENCY? CHILDREN (OR ANYONE FOR THAT MATTER) WOULD NOT BE ABLE TO QUICKLY EXIT THE VEHICLE, NOR WOULD EMERGENCY WORKERS BE ABLE TO GET THEM OUT QUICKLY. THESE REPAIRS ARE AROUND $1600 PER DOOR. MANY FAMILIES CANNOT AND SHOULD NOT HAVE TO SPEND THIS KIND OF MONEY TO MERELY GET A DOOR TO FUNCTION IN A MANUAL SETTING. *TR

SLIDING DOOR CABLE - DRIVER'S SIDE. TOYOTA STATED THERE IS A TSB FOR THE PASSENGER SIDE SLIDING DOOR CABLE, YET NOT FOR THE DRIVER'S SIDE AS IT'S OPTIONAL. SEEMS TOYOTA HAS AN ISSUE WITH CABLES IN GENERAL IN COLD REGIONS WHERE SALT IS USED ON THE ROADS. WHEN THE CABLE SNAPPED THE VEHICLE WAS PARKED ON A SLIGHT DECLINE (FRONT OF VEHICLE LOWER THAN THE BACK), SO WHEN MY YOUNG DAUGHTER OPENED THE DOOR AND WAS IN THE PROCESS OF EXITING THE VEHICLE THE CABLE SNAPPED AND THE SLIDING DOOR, WHICH IS HEAVY ALMOST SMASHED HER. *TR

POWER REAR HATCH GOES UP WITH DIFFICULTY, THEN STOPS AND DROPS SEVERAL INCHES AND THEN POWERS DOWN. WILL NOT STAY UP. TOYOTA PUT OUT A SPECIAL SERVICE CAMPAIGN [RECALL] 80C IN 2008 FOR THIS VERY SAME PROBLEM FOR 2004 THRU 2006 MODELS. THEY ADDRESSED IT AS A SAFETY PROBLEM. THE REPAIR WAS TO REPLACE THE STRUTS AND BRACKETS. MY STRUT P/N IS 68905-AE013 WHICH HAS NOW SUBSTITUTES TO 68905-AE015. I CONTACTED TOYOTA HEADQUARTERS CUSTOMER SERVICE TO MAKE A REPORT AND WAS TOLD THERE IS NO SSC FOR MY MODEL. *TR

THE CABLE THAT OPENS THE POWER SLIDING DOORS SNAPPED MAKING THE DOOR UNABLE TO OPEN. THIS OCCURRED ON THE PASSENGER SIDE IN APRIL OF 2013 AT 58,000 AND THEN TO THE DRIVER SIDE DOOR IN AUGUST OF 2014 AT 76,000. WE WERE ABLE TO USE OUR EXTENDED WARRANTY TO PAY FOR THE FIRST DOOR. THE PRICE TO REPAIR THIS PROBLEM IS $1,00 TO $1,400. TOYOTA HAS A RECALL FOR THIS PROBLEM UP TO THE 2008 MODEL, BUT WILL NOT REPAIR OUR VEHICLE BECAUSE IT IS A 2009. TO ME, THIS IS AN OBVIOUS DESIGN FLAW AND PRESENTS A DANGER BECAUSE PASSENGERS CAN'T EXIT THAT SIDE IN AN EMERGENCY. *TR

THE CHILDREN LIFTED BACK LIFT GATE TO PUT SCHOOL BOOKS INTO THE VAN AND THE GATE FELL ON ONE OF THEM. THIS HAS HAPPENED TO SEVERAL OTHERS SINCE THEN. A TOYOTA REP SAID HE HAS THE SAME VEHICLE AND SAID HE USES A HOCKEY STICK TO PROP OPEN THE GATE. WE TRIED THAT FOR A WHILE BUT IT SOMETIMES FAILS. WE HAD IT REPLACED (NOT BY TOYOTA) IN AUGUST OF 2013 AND IT CONTINUES TO FAIL AS SOON AS THE WEATHER GETS COLD. *TR

LEFT AUTOMATIC SLIDING DOOR CABLE SNAPPED AFTER THE RIGHT DOOR CABLE SNAPPED TWO MONTHS PRIOR RIGHT AFTER WARRANTY EXPIRED. TOYOTA FIXED THE FIRST PROBLEM BUT WILL NOT FIX THE OTHER DOOR AND WANTS $2000 TO FIX IT. THE CAR IS ONLY 5 YEARS OLD AND TOYOTA KNOWS THIS IS AN ISSUE BUT WILL NOT HELP. THIS IS NOT RIGHT. MY CHILD WAS SEAT BELTED IN WHEN THE CABLE SNAPPED AND IT WHIPPED AROUND AND ALMOST HIT HER IN THE HEAD. THIS IS VERY SERIOUS AND TOYOTA NEEDS TO MAKE IT RIGHT. *JS

THE CABLE ON MY DRIVER SIDE POWER SLIDING DOOR OF MY 2009 TOYOTA SIENNA SNAPPED. THE END WAS CORRODED. THE DOOR CANNOT BE OPENED MAKING IT A SAFETY HAZARD BECAUSE I HAVE CHILDREN WHO NEED TO SAFELY OPEN THE DOORS IN CASE OF EMERGENCY. THE DEALERSHIP TOLD ME THAT THE CABLES ARE COVERED UNDER AN EXTENDED WARRANTY FOR THE '06-'08 BUT NOT THE '09, DESPITE BEING THE EXACT SAME DESIGN. THE DEALER SAID THEY COULD CUT THE CABLE BELOW THE DOOR SO THE DOOR COULD BE MANUALLY OPENED FOR $165 WHICH COULD NOT BE REIMBURSED IN THE EVENT OF A RECALL. THE DEALER SAID THE DOOR COULD BE FIXED FOR $1600 WHICH WOULD BE REIMBURSED IF THERE WAS A RECALL. *TR

THE CABLES ON BOTH POWER SLIDING DOORS OF MY 2009 TOYOTA SIENNA SNAPPED WITHIN A FEW DAYS OF EACH OTHER. THE DOORS ARE VERY DIFFICULT TO OPEN AND SOMETIMES JAM PARTIALLY OPEN, MAKING IT BOTH A SAFETY HAZARD BECAUSE I HAVE 4 CHILDREN WHO NEED TO SAFELY OPEN THE DOORS IN CASE OF EMERGENCY, AND A ISSUE FOR DRIVING, SINCE SOMETIMES THE DOOR WILL JAM PARTIALLY OPEN AND WON'T CLOSE. THE DEALERSHIP TOLD ME THAT THE CABLES ARE COVERED UNDER AN EXTENDED WARRANTY FOR THE '06-'08 BUT NOT THE '09, DESPITE BEING THE EXACT SAME DESIGN. THE COST TO GET THE DOORS REPAIRED IS APPROXIMATELY $4,000! *TR