2007 Toyota Sienna

I EXTENDED THE REAR HATCH ALL THE WAY OPEN TO UNLOAD THE TRUNK, BUT SURPRISINGLY IT DID NOT REMAIN OPEN AS IT NORMALLY WOULD. THE REAR POWER DOOR LIFT STRUTS FAILED, AND THE TRUNK CAME GENTLY DOWN ON ME. THE DOOR WAS VERY HEAVY TO KEEP OPEN WITH ONE ARM WHILE I FINISHED UNLOADING THE TRUNK WITH THE OTHER. OVER THE COURSE OF THE FOLLOWING DAYS, THE STRUTS WORSENED AND THE DOOR BECAME VERY HEAVY AND ALMOST IMPOSSIBLE TO OPEN. I THEN BROUGHT IT TO THE TOYOTA OF BEDFORD DEALER FOR SERVICE, AT A TOTAL REPAIR COST OF AROUND $400. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE PASSENGER'S SIDE SLIDING DOOR LATCH FAILED TO STAY SECURE WHILE THE WINDOWS WERE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 9/23/13*CN

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED ELECTRONICALLY. THE CONTACT WAS ABLE TO OPEN THE DOOR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR MOTOR OR THE CABLE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR

JUNE 12, 2012, ODOMETER 45,000 MILES, 2 HOURS FROM HOME, DRIVERS SIDE MANUAL DOOR WOULD NOT CLOSE AND LATCH SHUT. CALLED NASHUA, NH TOYOTA DEALERSHIP, TOLD LOTS OF PROBLEMS WITH DOORS, NEED TO MAKE APPOINTMENT, AVERAGE REPAIR OVER $1,000. TOOK TO MY REGULAR MECHANIC AND PROBLEM TEMPORARILY FIXED FOR $244.80(LATCH ASSY SEIZED UP. REMOVE, LUBE, REINSTALL. IF REPAIR DOESN'T LAST, NEW PART NEEDED. COST FOR PART ONLY, $570.23, PLUS LABOR). JULY 2013, ODOMETER 65,000 MILES, SAME DOOR NOT LATCHING AGAIN, DOOR SLIDES OPEN DURING ACCELERATION. CALLED TOYOTA DEALERSHIP IN NASHUA, NH, TOLD DOOR NOT COVERED UNDER "LATCH ASSEMBLY EXTENDED WARRANTY" BECAUSE DOOR IS MANUAL. HAVE MADE APPOINTMENT WITH MY REGULAR MECHANIC AGAIN TO SEE WHAT CAN BE DONE TO FIX PROBLEM. MY VEHICLE HAS 2 SLIDING DOORS, DRIVERS SIDE IS MANUAL, PASSENGER SIDE IS AUTOMATIC. HOWEVER, THE MANUAL DOOR HAS A MOTOR AND LATCH ASSEMBLY TO PULL THE DOOR IN AND LATCH IT AFTER IT'S BEEN SLID CLOSED. THIS FUNCTION IS NOT WORKING PROPERLY. THE EXTENDED WARRANTY I RECEIVED FROM TOYOTA IN JULY 2012 STATES " THIS WARRANTY EXTENSION IS FOR YOUR REAR SLIDING DOOR LATCH ASSEMBLIES FOR A PERIOD OF 9 YEARS FROM THE VEHICLES DATE OF FIRST USE OR 120,000 MILES WHICHEVER COMES FIRST". THERE IS NO MENTION THE DOOR MUST BE AN AUTOMATIC DOOR. I BELIEVE TOYOTA IS TRYING TO LIMIT HOW MANY WARRANTY FIXES THEY DO BY GIVING CUSTOMERS INCORRECT INFORMATION. I'M ALSO BEGINNING TO HAVE PROBLEMS WITH THE PASSENGER SIDE AUTOMATIC DOOR NOT CLOSING. HOWEVER I CAN ONLY AFFORD THE TIME AND MONEY FOR ONE FIX AT A TIME. THERE ARE HUGE SAFETY ISSUES HERE AND TOYOTA SHOULD BE HELD RESPONSIBLE. *TR

THE REAR SLIDING DOOR LATCHES FAIL. THE DOOR WILL NOT STAY CLOSED DUE TO LATCH/LOCKING MECHANISM FAILURE. I HAD A DOG IN THE BACK SEAT WHEN DOOR LATCH FAILED...LUCKILY THE DOG DID NOT FALL OUT. IF A PERSON HAD AN UNSECURED CHILD IN A REAR SEAT THEY COULD VERY EASILY FALL OUT! THIS HAS HAPPENED NUMEROUS TIMES BUT THE DEALER TOLD ME THE LOCK WAS NOT LUBRICATED WHICH WAS AN OUTRIGHT LIE BECAUSE TOYOTA HAS A SERVICE BULLETIN ON IT SINCE OCTOBER 2010. TOYOTA HAS REFUSED TO REPAIR MINE AT THEIR EXPENSE BECAUSE MY MILEAGE IS OVER 120,000 NOW...THEIR DEALER LIED TO ME REGARDING THE PROBLEM AT 56,000 WHICH WAS WHEN I FIRST REPORTED IT. *TR

REAR DOOR LATCH RUBBER ASSEMBLY HAS MELTED AND BECOMES HOT TO THE TOUCH. THE CIRCUIT UNDER THE MELTED RUBBER HAS DIRECT CONTACT TO MY FINGERS WHILE ATTEMPT TO OPEN THE BACK DOOR. AND APPEARS TO BE A FIRE ISSUE. SINCE THE BACK DOOR IS NO LONGER OPERATIONAL, IT MAY CAUSE SAFETY ISSUES FOR PASSENGERS SITTING IN THE BACK ROW OF THE VAN. *TR

MULTIPLE TIMES WHEN THE TEMPERATURE GETS BELOW 60 DEGREES, THE REAR HATCH DOOR DOES NOT STAY OPEN, IT WILL AUTOMATICALLY CLOSE AND HAS TRAPPED MYSELF AS WELL AS MY HUSBAND AND BANGED MY SON IN THE HEAD. WE ARE LUCKY NO ONE WAS SERIOUSLY INJURED AND FEEL THAT THIS IS A MAJOR SAFETY ISSUE. WE WOULD LIKE TO SEE A SAFETY RECALL ON THIS ISSUE AS SOON AS POSSIBLE. *TR

CABLE FROM DOOR SNAPPED. REAR RIGHT SLIDING DOOR BECAME INOPERABLE, HAD TO OPEN AND CLOSE MANUALLY. VERY HARD TO SLIDE DOOR IN EITHER DIRECTION. TOYOTA DIAGNOSED AS BROKEN CABLE REPAIRED. DOOR INOPERABLE AGAIN IN 2/2012. TOYOTA DIAGNOSED AS BROKEN DOOR RELEASE MOTOR. REPAIRED. INCURRED TOTAL OF $1,405.00 IN REPAIRS. SUBMITTED RECEIPTS FOR REIMBURSEMENT FOR THE SIENNA DOOR LATCH AND CABLE ASSY WARRANTY ENHANCEMENT 11/27/12. 12/26/12 RECEIVED LETTER FROM TOYOTA STATING THAT THE REPAIR DOES NOT MEET THE CRITERIA FOR REIMBURSEMENT. 1/4/2013 CALLED 1-800-331-4331 TO ASK WHY IT IS NOT COVERED. AFTER BEING ON HOLD FOR 30 MINUTES, GENTLEMAN SAYS THE CABLE AND MOTOR ARE NOT COVERED FOR OUR VIN#. IT WOULD HAVE BEEN COVERED IF THE DOOR LATCH HAD BROKEN. I ASKED IF HE COULD SEND ME ANYTHING IN WRITING AS TO REASON FOR NOT BEING COVERED AND HE SAID NO. I DO NOT THINK TOYOTA IS TREATING ITS CUSTOMERS FAIRLY. THE LEFT REAR SLIDING DOOR BROKE IN 2010 AND THEY DID COVER IT AS IT WAS RIGHT AT 3 YEARS SO STILL COVERED. THE REAR SLIDING DOORS ARE CONSTRUCTED POORLY AND I WILL NEVER PURCHASE ANOTHER VEHICLE WITH SLIDING DOORS AGAIN. *TR