2002 SIENNA DRIVER SIDE SLIDING DOOR STOP WORKING. I TOOK IT TO DEALER AND THEY SAID IT IS A CABLE AND KNOWN ISSUE. *TR
2002 Toyota Sienna
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2002 Toyota Sienna do not stand out strongly from the model-year median of 183.
About this comparison →How this year compares
Owner complaints by model year
Compare all Sienna years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
120 reports with mileage · 61 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Structure. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Latches/locks/linkages. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
181 reportsI HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. …
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I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR
BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' I…
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BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' IT. AFTER I LEFT THE SHOP I NOTICED IT WAS ACTING UP. I WAS MADE TO PAY FOR THE REPAIRS BY THE TOYOTA DEALERSHIP. THIS DOOR IS ACTING UP RIGHT NOW. *TR
1. TRUNK DOOR LATCH BROKEN 2. PASSENGER SIDE SLIDING DOOR COULD NOT CLOSE. NEED TO CHANGE TO MANUAL MODE. *TR
PASSENGER SIDE POWER SLIDING DOOR ON TOYOTA SIENNA LE (2002) IS BAD. WENT TO THE DEALER AND THEY SLAPPED ME WITH A 1400 ESTIMATE. LEFT TO DEAL WITH SAFETY ISSUES FOR MY CHILDREN WITH MECHANICAL MALFUNCTIONS AND IF POWER DOOR BUTTON IS ACCIDENTALLY ENGAGED. I FEEL L AM LEFT WITH NO OPTION. THIS REPAIR IS MUCH TO EXPENSIVE AND DOE…
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PASSENGER SIDE POWER SLIDING DOOR ON TOYOTA SIENNA LE (2002) IS BAD. WENT TO THE DEALER AND THEY SLAPPED ME WITH A 1400 ESTIMATE. LEFT TO DEAL WITH SAFETY ISSUES FOR MY CHILDREN WITH MECHANICAL MALFUNCTIONS AND IF POWER DOOR BUTTON IS ACCIDENTALLY ENGAGED. I FEEL L AM LEFT WITH NO OPTION. THIS REPAIR IS MUCH TO EXPENSIVE AND DOES NOT FALL UNDER ANY WARRANTIES. HOW CAN BUYER BEWARE OF SUCH TRAPS. I AM ONLY MID WAY THROUGH PAYMENTS AND I ALREADY HAVE A MAJOR REPAIR COST THAT HARDLY MAKES THE INITIAL PURCHASE WORTH IT. THE DEALER OFFERED NO ALTERNATIVE THAN TO PUSH THE POWER BUTTON OFF. THIS IS NOT AN ACCEPTABLE OPTION WITH CHILDREN AT RISK! *TR
OUR 2002 TOYOTA SIENNA AUTOMATIC LOCK SYSTEM STARTED SPONTANEOUSLY LOCKING AND UNLOCKING ITSELF. IT WILL DO THIS WHILE IT IS PARKED OR WHILE DRIVING ON THE HIGHWAY. IT MAY DO IT ONCE OR TWICE, OR REPEATEDLY LOCK AND UNLOCK 15 TIMES OR MORE, EVEN DURING A SHORT COMMUTE. IT OCCURS RANDOMLY, SOMETIMES MULTIPLE TIMES A DAY, AND S…
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OUR 2002 TOYOTA SIENNA AUTOMATIC LOCK SYSTEM STARTED SPONTANEOUSLY LOCKING AND UNLOCKING ITSELF. IT WILL DO THIS WHILE IT IS PARKED OR WHILE DRIVING ON THE HIGHWAY. IT MAY DO IT ONCE OR TWICE, OR REPEATEDLY LOCK AND UNLOCK 15 TIMES OR MORE, EVEN DURING A SHORT COMMUTE. IT OCCURS RANDOMLY, SOMETIMES MULTIPLE TIMES A DAY, AND SOMETIMES NOT FOR SEVERAL DAYS. RARELY WILL THE VAN STAY LOCKED WHEN PARKED. IT IS VERY DISTRACTING AND A BIG SAFETY ISSUE. I HAVE TRIED TO HAVE IT REPAIRED TWICE, AT 2 DIFFERENT TOYOTA DEALERSHIPS. I WAS TOLD THEY COULD NOT FIND THE SOURCE OF THE PROBLEM, AS IT DID NOT LOCK AND UNLOCK WHILE IT WAS IN THEIR CARE. OF COURSE, IT RECURRED BEFORE I RETURNED HOME. *TR
DRIVER'S AND PASSENGER'S SIDE AUTOMATIC SLIDING DOORS HAVE BEEN INTERMITTENTLY MALFUNCTIONING EVEN AFTER WARRANTY REPAIRS IN THE PAST. SOMETIME, THE SLIDING DOORS FAIL TO CLOSE AND STAY OPEN, ONLY TO BE CLOSED MANUALLY. *TR
DRIVERS SIDE SLIDING DOOR (POWER) WILL NO LONGER WORK EXCEPT MANUALLY. AN ANNUNCIATOR ON THE DASH INDICATE "PWR DOOR" IN RED. *TR
POWER DOOR FAILING TO OPEN AND CLOSE PROPERLY. THIS HAS BEEN AN ISSUE SINCE WE PURCHASED THE VAN IN 2004. THE DOORS WOULD SOME TIMES NOT OPEN UNDER POWER OR WOULD NOT CLOSE UNDER POWER. WE HAD TO MANUALLY CLOSE/OPEN THE DOOR. THE PASSENGER SIDE DOOR NOW WILL NOT CLOSE UNDER POWER. WHEN THE PROBLEM WAS INTERMITTENT, WE TOO…
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POWER DOOR FAILING TO OPEN AND CLOSE PROPERLY. THIS HAS BEEN AN ISSUE SINCE WE PURCHASED THE VAN IN 2004. THE DOORS WOULD SOME TIMES NOT OPEN UNDER POWER OR WOULD NOT CLOSE UNDER POWER. WE HAD TO MANUALLY CLOSE/OPEN THE DOOR. THE PASSENGER SIDE DOOR NOW WILL NOT CLOSE UNDER POWER. WHEN THE PROBLEM WAS INTERMITTENT, WE TOOK THE VAN TO THE DEALER AND THEY SAID THERE WAS NO PROBLEM. DOING SOME RESEARCH ON THE INTERNET THE REPAIR RUNS IN THE $1500-$1800 RANGE. *TR
I HAD A TOYOTA SIENNA LE 2002. I WENT TO THE DEALERS 3 YEARS AGO TO REPLACE THE SLIDING DOOR, DURING THAT TIME IT WAS STILL UNDER WARRANTY. SOMEHOW THE PROBLEMS APPEAR AGAIN, MY SLIDING WON'T OPEN IS LIKE IT STICK WITH GLUE. IT'S TOTALLY STUCK NO MATTER WHAT I DO IT WON'T OPENED. I NEED TO KNOW DOES TOYOTA STILL HELPED ME FIXED …
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I HAD A TOYOTA SIENNA LE 2002. I WENT TO THE DEALERS 3 YEARS AGO TO REPLACE THE SLIDING DOOR, DURING THAT TIME IT WAS STILL UNDER WARRANTY. SOMEHOW THE PROBLEMS APPEAR AGAIN, MY SLIDING WON'T OPEN IS LIKE IT STICK WITH GLUE. IT'S TOTALLY STUCK NO MATTER WHAT I DO IT WON'T OPENED. I NEED TO KNOW DOES TOYOTA STILL HELPED ME FIXED THIS PROBLEM OR I HAD TO USED MY OWN PROBLEM TO FIXED IT. FIRST OF ALL THERE IS NOTHING WRONG WITH THE CAR, THE ONLY PROBLEM IS THE SLIDING DOOR, I AM AFRAID IT WILL HAPPENED TO OTHER DOORS SOON. CAN SOMEBODY HELP ME OUT WITH THIS PROBLEM. THANKS ALOT. *TR
Official recalls
110V160000 · Structure
Apr 20, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2010 SIENNA PASSENGER VEHICLES MANUFACTURED BETWEEN AUGUST 7, 1997 AND JANUARY 4, 2010, CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON DISTRICT OF COLUMBIA, VIRGINIA, WEST VIRGINIA, AND WISCONSIN. THE SUBJECT VEHICLES ARE EQUIPPED WITH THE SPARE TIRE STOWED UNDER THE VEHICLE. IF THE VEHICLE IS OPERATED IN THE COLD CLIMATE REGIONS OF THE UNITED STATES WHERE ROAD SALT IS FREQUENTLY USED, WATER SPLASHED BACKWARDS WITH HIGH CONCENTRATIONS OF ROAD SALT CAN REACH THE SPARE TIRE CARRIER AND CORRODE THE SPARE TIRE CARRIER ASSEMBLY CABLE.
Consequence & remedy
Consequence: THE CABLE MAY BREAK DUE TO EXCESSIVE CORROSION AND THE SPARE TIRE MAY SEPARATE FROM THE VEHICLE, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy: TOYOTA WILL NOTIFY OWNERS WITH AN INTERIM LETTER INITIALLY INSTRUCTING THEM TO BRING THEIR VEHICLE TO AUTHORIZED DEALERS TO INSPECT FOR CORROSION. A SECOND NOTICE WILL BE SENT WHEN THE PERMANENT REMEDY IS AVAILABLE. FOR MORE INFORMATION, PLEASE SEE TOYOTA'S AMENDED RECALL REPORT OF JULY 19, 2010. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OCTOBER 12, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE01036 · Engine Compartment Fire
Opened Oct 19, 2001 · Closed Feb 11, 2002
Status: closed (inferred from source dates) · Engine And Engine Cooling
No summary supplied.
Illustration