2002 Toyota Sienna

PURCHASED 2002 TOYOTA SIENNA NEW. PURCHASED HESS GAS IN FLORIDA, (ETHAN WITHIN 24 HOURS CHECK ENGINE LIGHT CAME ON. HAD CHECKED AND RESET AND EVENTUALLY CAME BACK ON GAIN. REC'D SOME ESTIMATES AN WAS TOLD IT WAS EITHER OXYGEN SENSOR OR CATALYTIC CONV. CATALYTIC BELOW THRESHOLD HOLD NEED TO BE REPLACED. REPLACED AND 3 MONTHS OUT OF WARRANTY ENGINE LIGHT ON AGAIN. CHECK DIAGNOSTIC AND AGAIN SAME CODE. HAD IT RESET, DID NO REPAIRS WITHIN 9 MONTHS LIGHT ON AGAIN. TOLD IT IS DEFINITELY THE CATALYTIC CONV. (LONGEST) ONE; SAME ONE RECENTLY REPLACED. CAN'T UNDERSTAND WHY THIS HAPPENING AGAIN. IS THERE A PROBLEM WITH THE OBD OR IS IT REALLY THE CATY. OR OXYGEN SENSOR.. DEALERSHIP WOULD NOT EVEN OFFER ANY TYPE OF DISCOUNT, THEY QUOTED ME THE SAME PRICE AND I ASKED, "HOW COULD IT BE THE SAME PART?" "COULD IT BE DONE AT HALF COST? WAS TOLD IT WAS ABOUT 1500 PARTS AND LABOR AGAIN. *TR

TL- THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WILL NOT OPEN BECAUSE THE LATCH IS BROKEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE IS A PLASTIC LINK TO THE LATCH THAT HAD BROKEN AND PREVENTS THE REAR LIFT GATE FROM OPENING FROM THE INSIDE AND OUTSIDE. THE FAILURE WAS 175,000 AND THE CURRENT MILEAGE WAS 183,000.RL

TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME ABNORMALLY HARD TO MANEUVER. THE CONTACT STATED THAT HE WAS ABLE TO FINALLY MOVE THE STEERING WHEEL BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE TO THE CONTACTS PLACE OR RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AND UNSAFE MANNER. 2002 TOYOTA SIENNA FWD, WITH SPARE TIRE CARRIER. *TR

TL* THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS WOULD OPEN AND CLOSE WITHOUT THE KEY IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNAWARE OF WHAT CAUSED THE FAILURE. THE DEALER THEN ADVISED THE CONTACT THAT THE ENGINE THROTTLE WAS CAUSING THE ACCELERATOR PEDAL TO STICK AND WOULD NEED TO BE REPAIRED. THE CONTACT STATED THAT THE PEDAL SEEMED TIGHT BUT SHE DID NOT REALIZE THERE WAS A FAILURE WITH THE PEDAL AND ENGINE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 1/19/2010 *CN UPDATED 03/25/11

MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING DOOR WOULD NOT OPEN FROM THE INSIDE, BUT COULD BE OPENED FROM THE OUTSIDE. EVENTUALLY, THE OUTSIDE HANDLE BROKE OFF (PROBABLY DUE THE INABILITY TO OPEN IT FROM THE INSIDE). NEXT THE LEFT PASSENGER SLIDING DOOR STARTED TO SHOW SIMILARITIES TO THE RIGHT SLIDING PASSENGER DOOR. EVENTUALLY, THIS HANDLE BROKE OFF AS WELL AND WOULD NOT OPEN FROM THE INSIDE. TO DATE, THE SLIDING DOOR ON THE LEFT OR THE RIGHT CAN NOT BE OPENED INSIDE OR OUT. THIS IS A SAFETY ISSUE FOR US AND OUR FOUR KIDS. THE KIDS HAVE TO COME THROUGH THE FRONT TO GET OUT OF THE VAN. IT BECAME SOMEWHAT STRANGE TO ME WHEN I NOTICED THAT OTHER TOYOTA SIENNA MINIVANS HAD HANDLES MISSING OFF THE BACK PASSENGER SLIDING DOORS. I THOUGHT, WHAT IS UP WITH THE QUALITY OF THE VANS? MOST INDIVIDUALS DRIVING MINIVANS ARE TRANSPORTING CHILDREN, SO I WOULD ASSUME THAT THE VANS WERE CONSTRUCTED TO HANDLE THE CONSTANT OPENING AND CLOSING THAT OCCURS FROM THE BACK PASSENGERS. I THINK THIS PROBLEM SHOULD BE ADDRESSED IN A FAIR WAY. WHEN WE WENT TO INQUIRE ABOUT THE TRUNK WE WERE TOLD THAT IT WOULD COST OVER $200, SO WE TOOK THE OPTIONAL ROUTE OF LOADING GROCERIES, LUGGAGE, ETC. FROM THE INSIDE. THE DOOR INCIDENTS HAVE HAPPENED THIS YEAR, 2010. WE HAVE OWNED OTHER VEHICLES WITH THE KIDS, NAMELY 1997 HONDA ODYSSEY THAT DID NOT HAVE ANY OF THE HANDLES MISSING OR ANY PROBLEMS WITH GETTING IN AND OUT OF THE VEHICLE. I SENT A LETTER TO TOYOTA CORPORATE OFFICE ON AUGUST 22, 2010 VIA EMAIL, NO RESPONSE. I PHONE TOYOTA CORPORATE OFFICE ON AUGUST 30, 2010 AND WAS INFORMED THAT THE CAR WAS NOT UNDER WARRANTY (I ALREADY KNEW THIS) AND THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR

ON AUGUST 15, 2010 WITH THE 2002 TOYOTA SIENNA IN PARK AND WITH NO KEY IN THE STEERING WHEEL A TWO YEAR OLD WAS ABLE TO REMOVE THE GEAR SHIFT FROM PARK ALLOWING THE VEHICLE TO BEGIN TO MOVE BACKWARDS. SEVERAL PEOPLE WERE CLOSE BY AND WERE ABLE TO STOP THE VEHICLE WHICH WAS BACKING UP. ADULTS THEN CHECKED THE VEHICLE AND IN FACT WERE ABLE TO MOVE THE SHIFTER FROM PARK INTO GEAR (WITHOUT THE KEY IN ITS IGNITION). ON AUGUST 16 THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED -"CUSTOMER STATES THE SHIFTER COMES OUT OF PARK WITHOUT THE KEY IN THE IGNITION. CONFIRMED CUSTOMER CONCERN. FOUND SHIFTER CABLE WORN AND IN NEED OF ADJUSTMENT." *TR

WE HAD SOME TRANSMISSION WORK DONE ON OUR 2002 TOYOTA SIENNA. AFTER THAT WORK WAS COMPLETED THE DOOR LOCKS ON THE VAN AUTOMATICALLY AND REPEATEDLY LOCK WITH OUT INTERVENTION . THIS HAPPENS WHEN THE CAR IS PARKED, TURNED OFF AND WHILE DRIVING. WE HAVE TAKEN IT TO THE DEALERSHIP TWICE WHILE IT WAS HAPPENING AND THEY CAN'T FIGURE OUT HOW TO FIX IT. THE DEALERSHIP SAID THIS ISSUE WASN'T RELATED TO THE TRANSMISSION WORK. *TR

I OWN A 2002 TOYOTA SIENNA WHICH I PURCHASED AS A "CERTIFIED USED VEHICLE" IN JANUARY 2008. I WASN'T INFORMED ABOUT THE PROBLEMS THESE PARTICULAR VEHICLES WERE HAVING WITH OIL SLUDGE BUILD UP. SHORTLY AFTER JANUARY 2010, I CHECKED MY OIL AND FOUND THE OIL TO BE GUMMY. I TOOK IT IN FOR A PROPER OIL CHANGE (THOUGH IT WAS UNDER THE 3000 MILE MARK FOR AN OIL CHANGE). I CHECKED THE OIL AGAIN AFTER ONLY DRIVING 100 MILES OR SO, AND FOUND THE SAME GUMMY OIL BUILD UP. I STOPPED DRIVING IT AS SOON AS I NOTICED WHITE SMOKE COMING OUT OF THE EXHAUST. I DIDN'T HAVE THE MONEY TO TAKE IT TO A MECHANIC AT THE TIME, AS I WAS WAITING FOR MY TAX RETURN CHECK TO ARRIVE. AS SOON AS I HAD THE MONEY TO GET IT DIAGNOSED, I WAS TOLD THAT I WOULD NEED A NEW ENGINE, WHICH WOULD COST $7000! MY MECHANIC TOLD ME OF THE ONGOING PROBLEMS MY TYPE OF VEHICLE WAS HAVING AND SUGGESTED I CALL THE CUSTOMER SUPPORT CENTER OF TOYOTA. BECAUSE I WAS NEVER INFORMED BY TOYOTA (I BOUGHT MY VEHICLE IN 2008, SEVERAL YEARS AFTER A CLASS ACTION LAWSUIT WAS IMPLEMENTED AGAINST TOYOTA) MY WARRANTY HAD ALREADY EXPIRED BY THE TIME I STARTED HAVING PROBLEMS. I FEEL MISINFORMED AND RIPPED OFF BY BOTH THE DEALERSHIP AND TOYOTA AS A WHOLE. I STILL OWE OVER $9000 ON MY LOAN AND DO NOT HAVE A VEHICLE TO DRIVE MY FIVE CHILDREN AROUND IN SAFELY. TOYOTA IS RISKING THE LIVES AND LOYALTY OF MILLIONS OF CONSUMERS AND SOMETHING NEEDS TO BE DONE TO PROTECT THE CITIZENS OF THIS COUNTRY. THEY REFUSE TO PAY FOR THE REPAIRS AND HAVE BEEN NOTHING SHORT OF RUDE TO ME. I HOPE THE GOVERNMENT OF THIS COUNTRY WILL DO SOMETHING TO HELP REIMBURSE BOTH MYSELF, AND THE MILLIONS OF OTHERS LIKE ME. THIS IS A CRIME AND NEEDS TO BE STOPPED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR