2025 Toyota Sienna Hybrid

Driver side mirror visibly rattles when driving, but even worse when on highway. Safety concern is that visibility is blurred when driving. Vehicle is available for further inspection. Safety is put at risk since visibility becomes blurred when trying to change lanes. Yes concern has been reproduced, however I was told Toyota won't declare a warranty issue because other Sienna's and models of Toyotas have similar issue. Component has not been inspected by Toyota. However research I have done shows that Toyota is not acknowledging as a safety concern. No warnings. I purchased the 2025 Sienna Van February 8, 2025. I noticed almost immediately when I left the dealership, and turned back around for the dealership to inspect.

Wobbling vibration on exterior mirror, driver side. It looks like incoming vehicles shake sideways. This happens on any bumpy road and it is easier to observe at highway speeds. Purchased on [XXX] Vehicle is available for inspection. The distorted image resulting from mirror wobbling affects driver's awareness of surroundings, visibility gets worse at nights/rain due to blurred lights. This can lead to an accident. My intuition when I first noticed was going to be a cold break but I realized that it was the mirror wobbling causing it. The car coming behind was far enough and I was able to react. Summary of actions and requests to Toyota: Two dealerships in central Texas have confirmed the issue but case was dismissed. Details below. 1. Dealership 1: Issue acknowledged by shop foreman , mirror changed but this did not fix the issue. Opened case with Toyota Brans Engagement and requested to work with a different dealership. This is the dealership where the car was purchased. Report wrongly stating rattled noise they weren't willing to correct it and pushed me to sign. 2. Dealership 2: Issue acknowledged again. Since mirror change did not fix issue shop foreman opened Dealer Product Request. 3. Current status: On 1/3/25 Toyota Brand Engagement advocate called to say that even though the shop foreman at the 1st and 2nd dealerships acknowledged the problem, the resolution was that it was a "normal" condition for the car. Case Reference #[XXX]. No warnings related to the problem. First occurrence: Day one, driving back from the dealership. Conditions were probably not met during test drive (you need to pay attention, more on that in the body of the post). Confirmation on day 2 on another drive, all with less 2 digit mileage, perhaps low 100s. Posting my case online has gotten 4 people reporting the same issue with cars since 2021 in multiple trims. Similar issue on RAV4 reported on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)