2025 Toyota Sienna Hybrid

The driver side mirror is shaking and distorted. This issue happened right the first day I took the car home. I immediately contacted the dealership and they asked us to bring the car back to change a new mirror. After changing the new mirror, the problem is still there. The dealership told us to contact Toyota Brand Engagement Center. We did and they denied our claim so we went back to the dealer and after talking we opened another claim and the denied our claim again. They said it’s normal. This is not normal. I researched it online and lots of people have the same problem with the mirror on the driver side. I have vertigo and it triggers my symptom everytime I drive. This is safety issue. It’s shaking every time I drive. I have 2 kids that I have to drive to school and other places everyday. Toyota refused to take responsibility and it’s really disappointing and frustrating. It’s been 3 months and the issue hasn’t been resolved.

The drivers side mirror vibrates causing distortion that makes it difficult to judge distances on highways. This issue seems to be a structural defect in the door not the mirror. Multiple people are complaining about this. Many have had the mirror replaced only to still experience the issue myself included. I have test drove two brand new 2025 Sienna and the issue was present there as well. It is very much a safety issue.

The contact owns a 2025 Toyota Sienna. The contact stated while driving 65 MPH, the sunroof glass shattered. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The approximate failure mileage was 275.

Wobbling vibration on exterior mirror, driver side. It looks like incoming vehicles shake sideways. This happens on any bumpy road and it is easier to observe at highway speeds. Also, every time I close the door, mirror shakes as it its loosely attached. Driverside mirror has too much play and shakes. There is no issue with play and shakes with passenger side mirror. Purchased on [XXX] Vehicle is available for inspection. The distorted image resulting from mirror wobbling affects driver's awareness of surroundings, visibility gets worse at nights/rain due to blurred lights. This can lead to an accident. My intuition when I first noticed was going to be a cold break, but I realized that it was the mirror wobbling causing it. The car coming behind was far enough and I was able to react. Summary of actions and requests to Toyota: I went to my dealership Crestmont Toyota, Pompton Plains, NJ and they have confirmed the play and wobble issue, however, they said it's the same thing with other 3 Sienna's they had on LOT. Dealership informed that this is how its manufactured and they can't do anything until TOYOTA issues a recall for this problem. First occurrence: Day one, driving back from the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)