2025 Toyota Sienna Hybrid

My 2025 Toyota Sienna XLE (VIN: [XXX]) is subject to Safety Recall 25V668 related to defective second-row seat rail welds. The recall states that the seat structure may fail during certain high-speed collisions, increasing the risk of injury to passengers. As a result of this safety recall, my vehicle was suspended from passenger rental service on October 6, 2025 and has remained unusable for its intended purpose since that date. Toyota has confirmed that the recall status is “Remedy Not Available,” meaning no repair solution currently exists for this safety defect. The vehicle therefore cannot be safely used for passenger transport and continues to cause significant financial loss while loan payments remain due. I am filing this complaint because the vehicle has been unusable for an extended period of time due to a safety defect with no available remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were notified by Toyota that it was unsafe to transport our children in the second row seats in October 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this till this day 2/20/2026 and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.

We purchased a 2025 Toyota Sienna Woodland Edition in July 2025. On October 7, 2025 we were notified that vehicle is subject to a safety recall [NHSTA Recall No. 25V-668, Toyota Recall No. 25TA12 (Interim Notice 25TB12)] due to improperly welded seat rails. The recall states: "The subject vehicles contain second-row seats that are mounted on seat rails that may have been improperly welded. If these seats are occupied during certain high-speed collisions, the seat may lose structural integrity, increasing the risk of injury. All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, the dealer will replace the second-row seat rails with rails that have proper welding, free of charge. For all involved vehicles, Toyota will notify customers by early December 2025." Following the recall notice, we returned our Toyota Sienna to the dealer due to the safety risk of putting our children (or any passenger) in the second row seats and we are currently driving a rental car. Toyota has not yet indicated a solution for this recall and has not provided a remedy as originally stated by December 2026. Given that it is now February 20, 2026 and our vehicle has been out of service for it's intended purpose for over 120 days without a remedy, we would like to officially log a complaint with the NHSTA.

We purchased a brand-new Toyota Sienna Hybrid in April 2025 and were informed in October 2025 that there was a safety recall on the vehicle involving the rear seats and that we cannot drive the van with our kids in the back seat. This rendered the van unusable for us. We have been told on several occasions that that there currently is no remedy for this safety issue.

I am filing a safety complaint regarding a dealership-provided loaner vehicle that had an open safety recall at the time it was issued to me. On Tuesday 1/20, I received a loaner vehicle from Beaver Toyota in Saint Augustine, Florida while my personal vehicle is being held due to a recall. The loaner was a 2025 Toyota Sienna. I was not informed of any safety recalls at the time the vehicle was provided. Late that evening, I discovered that the loaner vehicle had an active, unresolved safety recall listed as open through NHTSA. The recall was active while the vehicle was in my possession. After discovering the recall, I attempted to contact dealership management multiple times regarding this urgent safety issue. On 1/21, I contacted the General Manager through the dealership’s website. I also called the dealership on Wednesday at 1:37 PM and left a voicemail for the General Manager. I did not receive a response. On 1/22 at 12:24 PM, I called again and left another voicemail. I then followed up with an email requesting a return call due to the safety concern. As of this evening 1/22, I have received no response. Providing a loaner vehicle with an open safety recall, without disclosure, placed me and other occupants at unnecessary risk. I am requesting that NHTSA review this matter for recall compliance and appropriate corrective action.

I am submitting this complaint regarding an unresolved safety recall on my leased Toyota vehicle and the manufacturer’s failure to provide a timely or reasonable remedy, resulting in ongoing child passenger safety risks. Toyota’s recall instructs that no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed. This effectively prohibits use of the safest and recommended seating position for children. The vehicle is used daily for highway driving to transport my family, including three children aged [XXX] , [XXX] , and [XXX] old. Because of Toyota’s seating restriction, my [XXX] toddler must now sit in the third row. This prevents the driver from easily monitoring or comforting the child and has caused driver distraction during highway travel when the child becomes distressed, creating a foreseeable safety risk. Toyota states it is “preparing the remedy” but has provided no repair timeline. After multiple contacts and escalation, I was told it could take up to 60 days with no interim solution. Toyota suggested contacting dealerships for a loaner but advised that an equivalent vehicle was unlikely, availability was uncertain, costs might need to be paid upfront with later reimbursement, and the duration would be open-ended. This is not a reasonable interim safety solution while continuing to pay full lease obligations. I was also informed that returning the vehicle would require paying approximately $15,000 in negative equity, which I believe is unreasonable given that the safety defect and usage restrictions are due to a manufacturer recall. Toyota has not provided a repair timeline, a reasonable interim transportation solution, or a penalty-free way to exit the lease. I request that NHTSA review whether Toyota is meeting its obligations under federal safety recall requirements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing regarding my 2025 Toyota Sienna, purchased in June 2025, which is currently subject to Safety Recall Interim Notice 25TB12 concerning unsafe second-row seat welds that could result in serious injury or death. I appreciate the professionalism and concern shown by Sparks Toyota in acknowledging the seriousness of this recall and providing a loaner vehicle while my Sienna is deemed unsafe to drive. However, the current loaner—a Toyota Highlander—does not meet my family’s needs and is not a reasonable substitute for the vehicle I purchased. We intentionally purchased a minivan due to our family size and lifestyle requirements. My daughter is a competitive gymnast, and we frequently travel with athletic equipment and multiple passengers. The Highlander is significantly smaller than a Sienna and cannot safely or practically accommodate our needs. Additionally, I am concerned that there is currently no repair solution or estimated completion timeline for this safety issue, leaving us indefinitely without access to a comparable vehicle. At this point, I am respectfully requesting the following: 1.Placement in a replacement vehicle comparable in size and function to a minivan (such as a Toyota Sienna or similarly sized vehicle). • If Sparks Toyota does not have an appropriate vehicle available, I request authorization for a comparable vehicle through an outside rental agency at Toyota’s expense. 2.Compensation for the ongoing inconvenience caused by the safety defect, lack of a repair timeline, and the inability to use the vehicle I purchased. 3.A clear estimate or update regarding when my vehicle is expected to be repaired and returned in a condition that is safe for my family. This recall involves a serious safety risk, and I believe it is reasonable to expect transportation that meets the same capacity and purpose as the vehicle I purchased—especially while awaiting a manufacturer-level remedy.