2025 Toyota Sienna Hybrid

The contact owns a 2025 Toyota Sienna. The contact received a notification letter related to NHTSA Campaign Number: 25V668000 (Seats). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The dealer provided a loaner vehicle that did not meet the needs of the contact. The manufacturer was not contacted. The contact had not experienced a failure.

Toyota is completely unwilling to provide a rental vehicle unless I leave the recalled Toyota sienna on their lot for an indefinite period. They are not willing to let me perform any kind of maintenance while it is in their care and I am not allowed to keep the vehicle in my home to Provide proper storage. The dealer is not willing to provide any sort of maintenance or care as well. When escalating this to toyota corporate, they didn’t even dignify me with a response. They simply just closed the report and are refusing to provide me with any form of written denial.

My 2025 Toyota Sienna is subject to Safety Recall 25TA12 involving suspect welds on second row seat rails. Toyota instructs that the second row seats not be used while the vehicle is in motion. No repair is available and no timeline has been provided. Toyota has not provided a viable interim solution. Toyota coordinated outreach to multiple dealerships, all of which confirmed they cannot provide a comparable vehicle or accommodation. Toyota’s only option is limited rental reimbursement, which does not restore equivalent seating capacity or function. As a result, I am forced to either stop using the vehicle for its intended purpose or continue operating a vehicle Toyota has identified as unsafe to use as designed. Toyota has acknowledged the defect but has not mitigated the safety risk.

I am submitting this complaint regarding Safety Recall 25TA12 (Interim Notice 25TB12) for my 2025 Toyota Sienna XLE Woodland Edition, VIN available upon request. Toyota has acknowledged that the second-row seat rails may have improper weld penetration, creating a risk that the seats may lose structural integrity in certain high-speed collisions, increasing the risk of injury. Toyota has issued written instructions advising that no one should sit in or use a child restraint in any second-row seat while the vehicle is in motion, and has also issued a stop sale, indicating Toyota’s determination that the vehicle should not be sold or delivered in its current condition. There is no repair remedy available, no parts, and no estimated timeline for correction. Because this vehicle is used to transport four young children in car seats, Toyota’s instructions render the vehicle unsafe and unusable for its intended purpose. I have complied with Toyota’s guidance and removed the vehicle from service. The vehicle has been out of service continuously since October 8, 2025 through today, December 30, 2025, totaling 84 calendar days and 60 business days with no repair attempt possible due to Toyota’s inability to provide a remedy. Toyota has stated that a loaner vehicle substitutes for safe seating; however, loaners do not correct the underlying defect, do not restore the vehicle’s certified safety condition, and do not eliminate the ongoing risk or loss of use of the purchased vehicle. Toyota continues to sell similarly equipped vehicles while leaving affected owners without a path to repair. I am requesting NHTSA review whether Toyota’s handling of this recall—including extended delays with no remedy, reliance on stop-use instructions, and indefinite loss of safe use—meets federal safety obligations and adequately protects consumers and child passengers.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000(Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The 2nd row seats have failed to provide a knowing safe place for passengers to ride. Toyota has known about this issue since October 7, 2025 (81 days) and there is no remedy. I cannot drive my brand new van due to the safety issue (the possibility of the seats become detached in collisions) as I use my car to transport toddler family member and need to utilize the 2nd row seat; due to mobility issues I cannot place the toddler in the 3rd row seat. Toyota has been able to fix the issue to continue to make and sell 2026 7 passenger vehicles in my area as confirmed by local dealers. The problem has been acknowledge by my local Toyota dealer, as well as Toyota USA. My van has not been inspected by anyone. I had no problems with my van prior to the notification of this recall.

The second-row seats in my 2025 Toyota Sienna are completely unusable due to an open safety recall (25V668). We purchased this minivan for our family of four children, and the second row is essential for safely transporting them. It has been several months since the recall was announced in October, and we are still unable to use these seats. The inability to use the second row affects our family’s safety and daily logistics, forcing us to rely solely on the third row, which is unsafe or impractical for our children. We have not had a crash, fire, injury, or police report, but this recall significantly limits the safe use of our vehicle.

On [XXX], I purchased a new Toyota Sienna 2025 from Toyota Pasadena. The car has had frequent “check rear seat” and “check 3rd row seat” alerts everyday I drive. I have contacted Toyota Motors a few times since May, 2025, and visited Toyota Pasadena countless times to solve this error since April, 2025. After their “alarm specialist” checked my vehicle, they started to intentionally ignore my repair request. It seems Toyota knows the problem but couldn’t fix it in an easy and cheap way. Toyota Pasadena always insisted on me seeing their alarm specialist OFF THE RECORD, rather than accepting my vehicle for repair, so they can avoid Lemon Law punishment. When I contacted Toyota Motor a few times, they always pushed me back to Toyota Pasadena and ignored my request to have other dealers’ or the engineers fix my Sienna. I have been trapped in this endless fraud loop wasting time for a year. I have a [XXX] daughter. With this error not being fixed, I can’t risk putting my daughter and her seat on the rear seat. I was forced to buy another SUV, which created significant financial stress along with the stress of being pushed away between Toyota Motor and Toyota Pasadena over and over again. The bottomline is I need to make sure the rear seat is safe because my family’s lives are on the line. They shouldn’t intentionally hide the safety issue and forced me to accept the risk. It’s a new car in the original condition that Toyota Pasadena handed me. Everything on this vehicle was installed by Toyota Motor and Toyota Pasadena before it was handed to me. I already requested that if it's alarm bugs they cannot fix, they can remove the faulty alarm with a refund. I only want a safe vehicle. But they rejected me. The vehicle still makes random alarms and shows the “check rear seat” today and everyday. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There has been a recall on my vehicle since October 7, 2025. Toyota has just sent me notification via mail the week of December 20, 2025. I drive 4 children and two of them are in the middle row (which is what the recall is about) in car seats. I have called the dealership many times and they are not doing anything to assist me. According to the recall, it states to not sit or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed---- the remedy isn't even available yet and hasn't been since October. So am I just not supposed to drive my kids to school and daycare?