2025 Toyota Sienna Hybrid

See attached document for complaint. My husband and I purchased a Sienna, 7-passenger van, April 2025 and have received two safety recalls, the first being the lack of second-row seats being installed correctly presenting a safety problem, and later a possible problem with the backup camera. We purchased a vehicle of that size especially for the convenience of transporting family when they visit. Also, we have a granddaughter, husband and one-year old great-grandson who live nearby and thought having a van would be helpful for trips together. Unfortunately, all our hopes were diminished at being able to enjoy the reason we purchased such an expensive vehicle, $65,000+. We are an elderly, retired couple, considered the vehicle an investment, because our two previous Toyota vehicles had lasted us for 15 years with no problems. Therefore hoping our daughter and grandchildren would be able to use the van for many years. The van has been nothing but an Albatross, not being able to drive it with only two passengers, in the front, since learning of the first recall on the second row seats. The local dealer told me if I’d get an appointment and be at their door at 7:00 a.m. they could repair the camera. BUT, dealers have no fix from Toyota for the second row seats. However, I went on line to the Toyota web site and they have a “FIX” process listed. I cannot imagine how a vehicle maker can be allowed to sell a vehicle when they find out it has such safety hazards? We consumers can beg our Legislators to pass laws to that effect, but, hope your agency will take the lead on protecting us consumers since we know this Congress will do nothing. I ask your agency to please take action on this issue and prod Toyota to do something concerning the major safety hazards with their 2025 model Sienna vans.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V668000 (Seats); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I bought this van brand new. I quickly realized that the reverse camera view has some issues. I believe images are not clean and sharp, as it is supposed to, and has unreasonable amount of distortions. Cleaning the camera from outside didn't do anything. I also noticed that the bottom part of center blue alignment line is little bit to the right and not align with the top. I checked online and it appears that other owners are also suffering from this same issue. Toyota should recall all affected vehicle and fixed this issue as soon as possible as this is a major safety issue when backing up!