2026 Toyota Sequoia Hybrid

Supplementing Tracking #11731142. 2026 Toyota Sequoia i-FORCE MAX Hybrid 4WD, VIN [XXX] , ~7,500 mi. Purchased new 11/22/2025 from Prestige Toyota of Ramsey, NJ. Toyota Case XXX. THREE DEFECTS: 1. STEERING: Steering wheel has physical flex, looseness, and audible creak when touched or pushed. Connected directly to airbag module — raises concerns about steering integrity and airbag deployment in a collision. Video evidence (XXX). First noticed Dec 2025, reported in writing 1/15/2026. 2. DRIVER HEADREST: Will not hold adjusted position. When lowered to align with seat top for proper head support, it slips back up on its own. Passenger headrest holds position fine. Driver head restraint may not be in correct protective position during rear impact. Reported in writing 1/15/2026. 3. PASSENGER SEAT/LUMBAR: Front passenger seat has mechanical looseness and noise near automatic lumbar area, especially in fully rearward position. Minimal passenger use. Onset recent. DEALER RESPONSE: Vehicle brought to Prestige Toyota 2/5/2026. Written 5-item issue list emailed to service advisor Joseph Criscione same day. On 2/6/2026 dealer reported "no defects found." Automated Xtime inspection: 50 passed, 0 cautioned, 0 failed. No defect diagnosed or repaired for any item. GM Bruce Laga told me to get another dealership on 2/7/2026, refusing future service. Toyota confirmed 4/14/2026 I can go to any dealer. No crash. No injury. No fire. No warning lamps. All symptoms physical/mechanical. All components on vehicle, available for inspection. Videos available upon request INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2026 Toyota Sequoia Hybrid. Three safety-related defects reported to dealer, all dismissed without proper diagnosis. STEERING: Steering wheel exhibits noticeable flex, looseness, and audible creak when touched or lightly pushed. The steering wheel houses the airbag module. Looseness raises concerns about steering integrity and airbag deployment reliability. Video evidence available. First noticed within weeks of purchase. Reported in formal written complaint to dealer on 1/15/2026 and again at service visit on 2/5/2026 with written issue list. On 2/6/2026 dealer reported no defects found. Automated inspection showed 50 items passed zero issues despite this documented complaint. PASSENGER SEAT: Front passenger seat has developed mechanical looseness and noise near the automatic lumbar area when set to fully rearward position. Minimal passenger use. Seats are safety-relevant for crash protection and seatbelt anchor integrity. HEADREST: Passenger headrest reported as defective in 1/15/2026 written complaint to dealer. Not addressed during service visit. Dealer service visit on 2/5-2/6/2026 at Prestige Toyota of Ramsey [XXX] resulted in all-green inspection with zero issues found despite three safety complaints documented in writing. Vehicle has approx 7500 miles. Toyota Case XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)