NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
22 reportsClear category filter43,000 miles · Jul 19, 2015
Air BagsCrashFireInjury
I WAS DRIVING MY 2002 TOYOTA RAV4. SUV ON JUNE 26, 2015. A LADY TALKING ON HER CELL PHONE WENT THROUGH A STOP SIGN AND HIT MY CAR HEAD ON. ME AND MY PASSENGER SUSTAINED SEVERAL INJURIES. MY VEHICLE CAUGHT ON FIRE AND WE COULD NOT GET OUT OF THE CAR (THE DOORS WERE JAMBED) FINALLY WITH SOME HELP WE WERE ABLE TO GET OUT OF MY VEH…
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I WAS DRIVING MY 2002 TOYOTA RAV4. SUV ON JUNE 26, 2015. A LADY TALKING ON HER CELL PHONE WENT THROUGH A STOP SIGN AND HIT MY CAR HEAD ON. ME AND MY PASSENGER SUSTAINED SEVERAL INJURIES. MY VEHICLE CAUGHT ON FIRE AND WE COULD NOT GET OUT OF THE CAR (THE DOORS WERE JAMBED) FINALLY WITH SOME HELP WE WERE ABLE TO GET OUT OF MY VEHICLE. I HURT MY HEAD, CHEST, STOMACH, RIGHT LEG CUT, RIGHT KNEE JOINT DAMAGED AND LEFT ARM AND HAND SERIOUSLY INJURED. EVERYONE ( THE POLICE, FIREMEN, WITNESSES,WRECKER TRUCK PEOPLE AND THE TOYOTA GARAGE THAT MY VEHICLE WAS TAKEN TO WANTED TO KNOW WHY MY AIRBAGS DID NOT DEPLOY WHEN THE VEHICLE HIT ME. THE LADIES AIR BAGS DID DEPLOY AND SHE WAS NOT INJURED. HOWEVER, MY AIRBAGS DID NOT DEPLOY WHICH CAUSED ME TO SERIOUSLY INJURED. I AM STILL RECEIVING MEDICAL TREATMENT FOR MY INJURIES AND MY VEHICLE WAS TOTALED. EVEN THE MECHANICS AT THE TOYOTA COLLISION CENTER WHERE MY VEHICLE WAS TOWED TO SAID THAT MY AIR BAGS SHOULD HAVE DEPLOYED AND BECAUSE THEY FAILED TO DEPLOY ALLOWED ME TO BE SERIOUSLY INJURED. I WOULD LIKE FOR YOU AGENCY TO PERFORM AN INVESTIGATION ON WHY MY AIRBAGS FAILED TO DEPLOY WHICH CAUSED ME TO BE INJURED. IF THE AIRBAGS FAILED TO DEPLOY IN MY TOYOTA RAV4 SUV THEN I AM SURE THAT THERE OTHER TOYOTA RAV4-SUV'S WITH DEFECTIVE AIRBAGS. PLEASE ADVISE. THANK YOU.
NHTSA ODI #10734964
47,000 miles · Jun 29, 2015
Air BagsCrashFireInjury
I WAS DRIVING DOWN A STREET IN CHARLESTON, WV AND A LADY WENT THROUGH A RED LIGHT AND SHE HIT MY TOYOTA RAV4 SUV. HEAD ON AND THE AIR BAGS IN MY 2002 TOYOTA RAV4 SUV, DID NOT EMPLOY, BUT THE AIRBAGS IN THE OTHER VEHICLE DID. AS A RESULT OF THE AIR BAGS IN MY VEHICLE FAILING TO EMPLOY CAUSED ME AND MY WIFE INJURIES.I REALLY BELIE…
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I WAS DRIVING DOWN A STREET IN CHARLESTON, WV AND A LADY WENT THROUGH A RED LIGHT AND SHE HIT MY TOYOTA RAV4 SUV. HEAD ON AND THE AIR BAGS IN MY 2002 TOYOTA RAV4 SUV, DID NOT EMPLOY, BUT THE AIRBAGS IN THE OTHER VEHICLE DID. AS A RESULT OF THE AIR BAGS IN MY VEHICLE FAILING TO EMPLOY CAUSED ME AND MY WIFE INJURIES.I REALLY BELIEVE THAT ALL OF THE AIR BAGS IN ANY TOYOTA MADE VEHICLES ARE EITHER DEFECTIVE OR WILL NOT EMPLOY AS A RESULT OF A HEAD ON ACCIDENT. MY WIFE AND I HAD TO HAVE MEDICAL CARE AS A RESULT OF MY 2002 TOYOTA RAV4 SUV FAILING TO EMPLOY ON IMPACT IN A HEAD ONE COLLISION AT SPEEDS IN EXCESS OF FORTY MILES PER HOUR. I WOULD LIKE FOR YOUR AGENCY TO INVESTIGATE AS TO WHY MY AIR BAGS FAILED TO EMPLOY DURING A HEAD ON ACCIDENT. IF THE AIR BAGS IN MY 2002 TOYOTA RAV4 SUV WOULD HAVE WORKED THEN ME AND MY WIFE WOULD NOT HAVE BEEN INJURED. I BELIEVE WHOLE HEATEDLY THAT TOYOTA KNEW ABOUT ALL OF THE DEFECTIVE AIR BAGS IN ITS MANUFACTURED VEHICLES AND THEY ALSO KNEW ABOUT SOME OF THE AIR BAGS NOT EMPLOYING ON OTHER MODELS OF THEIR VEHICLES, LIKE MINE. PLEASE INVESTIGATE AND KEEP ME ADVISED. THANK YOU. *TR
NHTSA ODI #10730981
38,000 miles · Jun 27, 2015
Air BagsCrashInjury
I WAS DRIVING DOWN TENNESSEE STREET WHEN A LADY RAN THROUGH A STOP SIGN AND HIT US HEAD-ON. MY AIR BAGS NOT DID DEPLOY WHICH CAUSED ME AND MY WIFE INJURIES. THE OTHER VEHICLE THAT HIT MY TOYOTA 2002 RAV4 SUV. AIR BAGS DID DEPLOY ON IMPACT, WHERE MY AIRBAGS DID NOT DEPLOY. IF MY AIR BAGS WOULD HAVE DEPLOYED LIKE THEY WERE SUPPO…
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I WAS DRIVING DOWN TENNESSEE STREET WHEN A LADY RAN THROUGH A STOP SIGN AND HIT US HEAD-ON. MY AIR BAGS NOT DID DEPLOY WHICH CAUSED ME AND MY WIFE INJURIES. THE OTHER VEHICLE THAT HIT MY TOYOTA 2002 RAV4 SUV. AIR BAGS DID DEPLOY ON IMPACT, WHERE MY AIRBAGS DID NOT DEPLOY. IF MY AIR BAGS WOULD HAVE DEPLOYED LIKE THEY WERE SUPPOSED TO, THEN ME AND MY WIFE WOULD NOT HAVE SUSTAINED INJURIES. FOR ALL INTENT AND PURPOSES, I PERSONALLY BELIEVE THAT TOYOTA IS AWARE THAT ALL OF THEIR AIRBAGS ARE EITHER DEFECTIVE OR WILL NOT WORK AT ALL. THE POLICE, THE WRECKER DRIVER, THE WITNESSES, THE GARAGE WHERE MY VEHICLE WAS TOWED TO ALL ASKED THE SAME QUESTION: HOW COME YOUR AIRBAGS DID NOT DEPLOY. THEY ALL SAID THAT IF THEY WOULD HAVE DEPLOYED THEN ME AND MY WIFE WOULD NOT HAVE BEEN INJURED.I WOULD LIKE FOR YOUR OFFICE TO HAVE AN INVESTIGATION OF WHY MY AIRBAGS DID NOT DEPLOY WHICH DID CAUSE ME AND MY WIFE INJURIES. IN A HEAD ON COLLISION, ONE WOULD EXPECT THE AIR BAGS TO WORK, BUT MINE DID NOT CAUSES ME AND MY WIFE INJURIES. THANK YOU. *TR
NHTSA ODI #10730802
38,000 miles · Jun 26, 2015
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED ARM AND HAND INJURIES AND LACERATIONS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE…
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TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED ARM AND HAND INJURIES AND LACERATIONS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
NHTSA ODI #10730539
112,000 miles · Aug 22, 2008
Air BagsCrashInjury
AIR BAG ON MY 2002 TOYOTA RAV 4 DID NOT DEPLOY WHEN MY VEHICLE REAR ENDED A TRUCK MY SPEED WAS 40-45 MILE PER HOUR. TOYOTA REPRESENTATIVE SAID THE AIRBAG WAS NOT DESIGNED TO DEPLOY UNLESS I WAS IN DANGER OF SERIOUS INJURY. "A FRACTURED STERNUM IS NOT SERIOUS ENOUGH FOR IT TO DEPLOY." *TR
NHTSA ODI #10239390
100,000 miles · Oct 23, 2006
Air BagsCrashInjury
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE WAS BROADSIDED ON THE DRIVER SIDE. THE SIDE AIRBAG DID NOT DEPLOY. MINOR INJURIES WERE SUSTAINED BY THE DRIVER AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO A JUNK YARD. THE DEALER WAS NOT ALERTED.
NHTSA ODI #10171582
45,100 miles · Nov 1, 2005
Air BagsBack Over PreventionElectrical System
I HAVE A 2002 TOYOTA RAV 4. I HAVE TAKEN MY CAR TO THE DEALER FOR THE CHANGES OF OIL AND FILTER. TWICE THEY SUGGESTED A WYNNS SYSTEM ENGINE CLEANING WHICH WE PAID FOR. THE LAST ONE WAS DONE ON APRIL 2005. LAST OCTOBER 7, 2005 I WAS DRIVING MY CAR ON THE EXPRESSWAY AND ALL OF A SUDDEN THE OIL LIGHT LIT UP AND THE CAR STOPPED. …
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I HAVE A 2002 TOYOTA RAV 4. I HAVE TAKEN MY CAR TO THE DEALER FOR THE CHANGES OF OIL AND FILTER. TWICE THEY SUGGESTED A WYNNS SYSTEM ENGINE CLEANING WHICH WE PAID FOR. THE LAST ONE WAS DONE ON APRIL 2005. LAST OCTOBER 7, 2005 I WAS DRIVING MY CAR ON THE EXPRESSWAY AND ALL OF A SUDDEN THE OIL LIGHT LIT UP AND THE CAR STOPPED. THE CAR WAS TOWED FROM THE HIGHWAY TO OUR HOUSE AND THE NEXT DAY WAS TOWED TO THE DEALER ADRIEL TOYOTA IN RIO GRANDE, PUERTO RICO. ABOUT TWO HOURS LATER THEY CALLED ME AND STATED THAT THE MOTOR STALLED AND THE WARRANTY WAS NOT GOING TO PAY SINCE I HAD NOT TAKEN THE CAR TO THEM FOR THE LAST OIL CHANGE. I REMINDED THEM THAT JUST NINE MONTHS EARLIER A WYNNS MOTOR ENGINE CLEANING HAD BE DONE BY THEM AND THAT IT WAS IMPOSSIBLE FOR THE MOTOR OF THE CAR TO HAVE SLUDGE IF THEY HAD DONE THE JOB CORRECTLY. THE TOYOTA COMPANY OF PUERTO RICO CALLED TO TELL ME THE SAME THING. I MADE A COMPLAINT AT THE CONSUMERS AFFAIRS IN PUERTO , I AM WAITING FOR A DECISION. TODAY I SHOWED THE PICTURES TO AN AUTOMOTIVE EXPERT WHO STATES THAT THE MOTOR HAVE NOT HAD ANY OIL CHANGES AND THE WORST WAS THAT THERE WAS NO WAY THAT THE ENGINE HAD BE CLEANED. THE DEALERS STATES THAT THEY HAVE NOT HAD ANY MOTOR SLUDGING ON ANY RAV 4 IN PUERTO RICO BUT CONSUMER REPORT STATES THAT TOYOTA HAS THIS PROBLEM MOST COMMONLY WITH CAMRY'S . TODAY I FOUND OUT THAT RAV 4 HAVE THE SAME ENGINE CAMRY'S HAVE. AM I SUPPOSED TO BE PUNISHED FOR WHATEVER PROBLEM TOYOTAS ENGINES HAVE?
NHTSA ODI #10141472
26,000 miles · Apr 28, 2005
Air BagsSteeringCrashInjury
WHILE DRIVING A CLICKING NOISE CAME FROM FRONT OF THE VEHICLE. THE STEERING FAILED TO TURN PROPERLY, AND THE DRIVER WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND CRASHED INTO A CONCRETE BARRIER. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. THE DRIVER REFUSED MEDICAL ATTENTION AND WENT TO THE HOSPITAL ON HER OWN. THE VEHIC…
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WHILE DRIVING A CLICKING NOISE CAME FROM FRONT OF THE VEHICLE. THE STEERING FAILED TO TURN PROPERLY, AND THE DRIVER WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND CRASHED INTO A CONCRETE BARRIER. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. THE DRIVER REFUSED MEDICAL ATTENTION AND WENT TO THE HOSPITAL ON HER OWN. THE VEHICLE WAS TOWED TO THE DEALER. *AK THE CONSUMER WAS IN THE PASSING LANE GOING AT A RATE OF 56-57 MPH WHEN THE CLICK WAS HEARD, THE VEHICLE STARTED TO GLIDE TO THE LEFT, THE CONSUMER TRIED TO GAIN CONTROL OF THE STEERING BUT THE WHEEL CONTINUED TO GO AROUND. THERE WAS NO STEERING POWER. THE CONSUMER WAS INFORMED THAT THE RACK AN PINION SNAPPED. *SC *JB
NHTSA ODI #10117400
45,000 miles · Oct 26, 2004
Air BagsCrash
WAS IN EIGHT CAR CHAIN REACTION COLLISION, WHERE I WAS THE 7TH OF 8 CARS. THEREFORE, I HAD SEVERE FRONT-END DAMAGE AND EVEN WORSE REAR-END DAMAGE. I ACTUALLY HIT THE CAR IN FRONT WITH MY OWN FORCE (2 ON SCALE OF 1-10) AND THEN AGAIN WHEN THE CAR BEHIND HIT ME. THE SECOND HIT WAS 10 ON A SCALE OF 1-10. THE CARS WHERE GOING OV…
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WAS IN EIGHT CAR CHAIN REACTION COLLISION, WHERE I WAS THE 7TH OF 8 CARS. THEREFORE, I HAD SEVERE FRONT-END DAMAGE AND EVEN WORSE REAR-END DAMAGE. I ACTUALLY HIT THE CAR IN FRONT WITH MY OWN FORCE (2 ON SCALE OF 1-10) AND THEN AGAIN WHEN THE CAR BEHIND HIT ME. THE SECOND HIT WAS 10 ON A SCALE OF 1-10. THE CARS WHERE GOING OVER 20 MPH (ESTIMATED) AT TIME OF ACCIDENT.*AK FRONT AIRBAGS DID NOT DEPLOY. ACCORDING TO THE TOYOTA MANUAL THEY SHOULD DEPLOY AT 15MPH OR MORE, FORCE IS GREAT ENOUGH, OR WHEN VEHICLE INSIDE PRESSURE CHANGE IS GREAT ENOUGH. (NOTE: WHEN THE CAR WAS HIT IN THE REAR, THE ENTIRE REAR WINDOW SCHATTERED, THEREBY, CAUSING GREAT PRESSURE CHANGE.) ACCORDING TO THE BODY SHOP WHICH GAVE ESTIMATE FOR REPAIR THE AIRBAGS SHOULD HAVE DEPLOYED ACCORDING TO THE FRONT-END DAMAGE ALONE. (WE HAVE DIGITAL PICTURES OF THE VEHICLE AND CAN SEND THEM.)
NHTSA ODI #10096459
Mileage unknown · Jan 7, 2003
Air BagsCrash
WHILE TRAVELING AT 25 MPH, VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AND AIRBAGS DID NOT DEPLOY. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
NHTSA ODI #10002195