IllustrationI keep replacing P1116 and it keeps coming back also I was driving up a hill when I lost power and the car wouldn't accelerate. It would turn on and go into gear but not go anywhere. I know it says my vin doesn't have recalls but why am I experiencing them
2007 Toyota Prius
Owner reports · Recalls · Investigations
More warning signs than most Prius years
Owner complaints for the 2007 Toyota Prius are substantially higher than the model-year median of 164.
About this comparison →How this year compares
Owner complaints by model year
Compare all Prius years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
2310–25K
57625–50K
39350–75K
20475–100K
210100–150K
107150K+
1,721 reports with mileage · 282 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 1,060 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 248 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 184 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
124 crash reports9 fire reports53 injury reports
Power Train complaints
41 reportsInstrument panel cluster failure. Panel goes black while driving and lose power. Vehicle won’t start or shut off. My vehicle was getting serviced at the dealership and they couldn’t start the vehicle. I was told the instrument panel cluster was the problem. I contacted Toyota Customer Service, and was told they were aware of t…
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Instrument panel cluster failure. Panel goes black while driving and lose power. Vehicle won’t start or shut off. My vehicle was getting serviced at the dealership and they couldn’t start the vehicle. I was told the instrument panel cluster was the problem. I contacted Toyota Customer Service, and was told they were aware of the issue. They had issued an extended warranty and sent out a letter to all owners this warranty has expired in 2016. If you purchased your vehicle after 2016 you would not have received any notice regarding this. While driving you can’t see you speed, your gear selection, fuel level, lights and no warning lights. The warning is that your vehicle won’t start or shut off.
OUR DAUGHTER WAS DRIVING OUR 2007 TOYOTA PRIUS TO WORK IN THE DARK IN RUSH HOUR ON THE HIGHWAY, DRIVING STRAIGHT, AT HIGHWAY SPEED, IN LOS ANGELES, AND THE INSTRUMENT PANEL INSTANTLY BLACKED OUT, WITH THE CAR COMPLETELY DEAD AND HALTED. IT COULD NOT EVEN BE SHIFTED INTO NEUTRAL! THE CAR STOPPED RIGHT IN THE MIDDLE OF THE HIGHW…
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OUR DAUGHTER WAS DRIVING OUR 2007 TOYOTA PRIUS TO WORK IN THE DARK IN RUSH HOUR ON THE HIGHWAY, DRIVING STRAIGHT, AT HIGHWAY SPEED, IN LOS ANGELES, AND THE INSTRUMENT PANEL INSTANTLY BLACKED OUT, WITH THE CAR COMPLETELY DEAD AND HALTED. IT COULD NOT EVEN BE SHIFTED INTO NEUTRAL! THE CAR STOPPED RIGHT IN THE MIDDLE OF THE HIGHWAY. SHE CALLED 911, AND A WRECKER WAS DISPATCHED TO LIFT THE CAR OFF THE FREEWAY. THANKFULLY SHE WAS NOT INJURED OR KILLED! I THEN RESEARCHED THE LIKELY CAUSE AND DIAGNOSED IT EXACTLY. IT WAS THE "HYBRID WATER PUMP" ALSO KNOWN AS THE "INVERTER PUMP," PART #G9020-47031. THAT PART WAS RECALLED IN 2012, NHTSA RECALL # 12V536000. I HAD IT TOWED TO A NEARBY TOYOTA DEALER, NORTH HOLLYWOOD TOYOTA, TO HAVE IT REPAIRED. THAT DEALER LOOKED UP THE VEHICLE'S RECORDS AND SAID THE RECALL HAD BEEN PERFORMED IN 2013. WAS IT REALLY? IF SO, THEN A RECALLED PART THAT CAUSES A COMPLETE, INSTANT BLACKOUT ON A PRIUS ALREADY FAILED AGAIN. THE RECEIPT FOR THE REPAIR IS ATTACHED, INCLUDING THE NHTSA RECALLED PART #. THE REPAIR COST $699.09 + TAX, AND CAUSED AN EXTREMELY DANGEROUS INSTANT STOPPAGE OF THE VEHICLE ON A JAM-PACKED HIGHWAY. I E-MAILED TOYOTA USA CUSTOMER SERVICE TO APPEAL THE SITUATION, AND THEY SENT ME A REPLY AND ASKED THAT I CALL THEM. ON THE CALL, THEY CLAIMED THERE IS NO RECOURSE FOR ME TO PURSUE. I'M A 51 YEAR OLD U.S. ARMY OFFICER VETERAN AND HAVE NEVER EXPERIENCED OR KNOWN OF ANYTHING THIS SUSPICIOUS AND DANGEROUS IN THE AUTOMOBILE SPACE. THANK YOU, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SHIFTED INTO NEUTRAL. I TRIED TO PUT IT BACK IN DRIVE, BUT IT KEPT SHIFTING BACK INTO NEUTRAL. LUCKILY THERE WAS ENOUGH DISTANCE BETWEEN ME AND THE CAR BEHIND ME WAS THAT IT DIDN'T RESULT IN AN ACCIDENT. I HELD THE GEARSHIFT IN DRIVE WITH MY RIGHT HAND AND STEERED…
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I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SHIFTED INTO NEUTRAL. I TRIED TO PUT IT BACK IN DRIVE, BUT IT KEPT SHIFTING BACK INTO NEUTRAL. LUCKILY THERE WAS ENOUGH DISTANCE BETWEEN ME AND THE CAR BEHIND ME WAS THAT IT DIDN'T RESULT IN AN ACCIDENT. I HELD THE GEARSHIFT IN DRIVE WITH MY RIGHT HAND AND STEERED WITH MY LEFT UNTIL I WAS ABLE TO TURN OFF OF THE STREET INTO A PARKING LOT. I COULD NOT PUT THE CAR IN PARK. I PRESSED THE PARK BUTTON AND NOTHING HAPPENED. I TURNED THE CAR OFF, WAITED A MINUTE AND STARTED IT AGAIN. I COULD SHIFT INTO REVERSE, BUT IT CONTINUED TO POP BACK INTO NEUTRAL WHEN IN DRIVE. I HAD TO DRIVE HOME HOLDING THE GEARSHIFT IN DRIVE WITH ONE HAND.
WHILE I WAS DRIVING, THE CAR SUDDENLY MADE A VERY LOUD SOUND, THAT DID NOT GO AWAY. ALONG WITH THAT, THE LIGHTS ON THE DASH LIT UP, THE BRAKE LIGHT, THE RED HAZARD EXCLAMATION TRIANGLE LIGHT, THE ABS AND VSC LIGHT. IT FELT THE BRAKES WERE NOT WORKING AND I WOULD NEED TO PRESS IT DOWN HARD FOR IT TO SLOW DOWN. THIS HAS HAPPENED…
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WHILE I WAS DRIVING, THE CAR SUDDENLY MADE A VERY LOUD SOUND, THAT DID NOT GO AWAY. ALONG WITH THAT, THE LIGHTS ON THE DASH LIT UP, THE BRAKE LIGHT, THE RED HAZARD EXCLAMATION TRIANGLE LIGHT, THE ABS AND VSC LIGHT. IT FELT THE BRAKES WERE NOT WORKING AND I WOULD NEED TO PRESS IT DOWN HARD FOR IT TO SLOW DOWN. THIS HAS HAPPENED THREE TIMES! AND EACH TIME I TOOK IT IN TO TOYOTA, THEIR DIAGNOSTIC TESTS SHOWED NOTHING. THEY THINK IT COULD BE THE BATTERY BUT THEY DID NOT SUGGEST CHANGING IT. THE THREE EPISODES THAT HAPPENED, LUCKILY NO INJURIES OR CRASHES. BUT IT IS VERY CONCERNING AS I FEEL THIS WILL HAPPEN AGAIN AND THEY HAVE NOT FIGURED OUT WHAT THE PROBLEM IS.
WIFE BACKED VEHICLE UP THEN SHIFTED TO DRIVE .MULTIPAL DASH WARNING LIGHTS CAME ON. VEHICLE WAS STOPPED AND SHUT OFF. AN ATTEMPT WAS MADE TO RESTART THE VEHICLE TO MOVE IT BACK TO A PARKED POSITION. THE VEHICLE COULD NOT BE PUT BACK INTO DRIVE OR REVERSE. HAD TO MANUALLY PUSH THE VEHICLE TO A PARKED POSITION. IT WAS LUCKY THAT T…
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WIFE BACKED VEHICLE UP THEN SHIFTED TO DRIVE .MULTIPAL DASH WARNING LIGHTS CAME ON. VEHICLE WAS STOPPED AND SHUT OFF. AN ATTEMPT WAS MADE TO RESTART THE VEHICLE TO MOVE IT BACK TO A PARKED POSITION. THE VEHICLE COULD NOT BE PUT BACK INTO DRIVE OR REVERSE. HAD TO MANUALLY PUSH THE VEHICLE TO A PARKED POSITION. IT WAS LUCKY THAT THIS TOOK PLACE ON OUR PROPERTY IN FRONT OF OUR RESIDENCE AND NOT A BUSY PUBLIC ROADWAY. HAD THE VEHICLE TOWED ON A FLATBED TO A TOYOTA DEALER APPROX. 50 MILES AWAY. TOYOTA DEALER ADVISED LATER THE TRANSAXLE/TRANSMISSION FAILED. FOUND A TOYOTA "TECHNICAL SERVICE BULLETIN" DATED JULY 7,2006 SPECIFICALLY DEALING WITH THIS ISSUE IN THE 2004 TO 2007 PRIUS. DOCUMENT TITLE: M.I.L. "ON" DTC P0AA6 OR P3009, INFORMATION CODES 526 & 613 MODELS '04- PRIUS. IN THE DOCUMENT IT STATES "THE TRANSAXEL ASSEMBLY HAS BEEN IMPROVED TO PREVENT THIS CONDITION." BOTTOM LINE IS TOYOTA IS AWARE OF THE FAULTY EQUIPMENT MENTIONED ABOVE AND HAS NOT ADDRESSED THE PROBLEM PROPERLY TO RECALL THE VEHICLES WITH THIS ISSUE EVEN THOUGH THIS IS AN OBVIOUS SAFETY ISSUE.
WHILE DRIVING UPHILL ON A CURVED, SHOULDER-LESS ROAD, MY CAR SPONTANEOUSLY SHIFTED INTO NEUTRAL, CAUSING IT TO LOSE ALL POWER AS WELL AS POWER BRAKE. I ATTEMPTED TO PHYSICALLY HOLD THE GEAR SHIFT IN "DRIVE", BUT THIS DID NOT BRING POWER BACK, NOR DID IT CHANGE THE LIGHT ON THE DASH FROM "NEUTRAL". AT FIRST THE CAR WOULD SHIFT …
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WHILE DRIVING UPHILL ON A CURVED, SHOULDER-LESS ROAD, MY CAR SPONTANEOUSLY SHIFTED INTO NEUTRAL, CAUSING IT TO LOSE ALL POWER AS WELL AS POWER BRAKE. I ATTEMPTED TO PHYSICALLY HOLD THE GEAR SHIFT IN "DRIVE", BUT THIS DID NOT BRING POWER BACK, NOR DID IT CHANGE THE LIGHT ON THE DASH FROM "NEUTRAL". AT FIRST THE CAR WOULD SHIFT INTO REVERSE, AND I WAS ABLE TO BACK INTO A WIDER PART OF THE ROAD. IT THEN STOPPED SHIFTING INTO ANY GEAR. I ENDED UP HAVING THE CAR TOWED HOME IN NEUTRAL, WITH POOR (NON-POWER) BRAKING. I'VE SINCE DONE A GOOGLE SEARCH AND SEE THAT THIS IS A RECURRENT PROBLEM WITH 200-SOMETHING PRIUSES, BASED ON CONSUMER AFFAIRS, TOYOTA NATION, PRIUS ONLINE, AND CAR PROBLEM ZOO.
ON SUNDAY MORNING, DEC. 21ST, I LEFT THE HOUSE AROUND 7AM WITH DOG IN BACK SEAT TO DRIVE TO A HIKING TRAIL. EVERYTHING WAS NORMAL AS I DROVE SOUTH ON OREGON EXPRESSWAY. AFTER DRIVING ABOUT 0.5 MI AND DESCENDING THE UNDERPASS AT ALMA ST., AT AROUND 35 MPH, WITHOUT WARNING THE RED TRIANGLE LIGHT ILLUMINATED ON WITH BEEP AND INDICA…
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ON SUNDAY MORNING, DEC. 21ST, I LEFT THE HOUSE AROUND 7AM WITH DOG IN BACK SEAT TO DRIVE TO A HIKING TRAIL. EVERYTHING WAS NORMAL AS I DROVE SOUTH ON OREGON EXPRESSWAY. AFTER DRIVING ABOUT 0.5 MI AND DESCENDING THE UNDERPASS AT ALMA ST., AT AROUND 35 MPH, WITHOUT WARNING THE RED TRIANGLE LIGHT ILLUMINATED ON WITH BEEP AND INDICATORS: BRAKE, ABS, AIRBAG ON AND CHECK ENGINE. I ALSO NOTICED THE WORDS "TRANSMISSION FAILURE "ON THE MAIN DISPLAY. WHILE DRIVING UP THE OTHER SIDE OF THE UNDERPASS I REALIZED THE CAR WAS LOSING POWER. I DECIDED TO TAKE THE NEXT TURN-OFF AT ASH ST. BY NOW THE CAR HAD SLOWED TO 20-25 MPH BY THE TIME I APPROACHED ASH ST. AS I INITIATED THE TURN I REALIZED THAT I NO LONGER HAD POWER STEERING SO I TOUCHED THE BRAKES AND DISCOVERED THAT I ALSO DIDN'T HAVE POWER BRAKES. I PUSHED HARD ON THE BRAKES AND MOMENTARILY LOCKED UP THE WHEELS. BY NOW THE CAR HAD SLOWED ENOUGH THAT I WAS ABLE TO CRANK THE STEERING WHEEL HARD TO COMPLETE THE TURN. FORTUNATELY THERE WERE NO OTHER CARS ON ASH ST. SINCE I ENDED UP MAKING A RATHER WIDE TURN; THE CAR FORTUNATELY REMAINED ON THE PAVEMENT. THE CAR COASTED TO A STOP AT ASH AND SHERIDAN AND I WAS LEFT STUCK IN THE INTERSECTION WITH NO POWER. I PUSHED THE CAR TO A PARKING SPOT. IF I RECALL THE MAIN DISPLAY HAD GONE COMPLETELY DARK BY THIS TIME; IT MAY HAVE GONE DARK AROUND THE TIME I INITIATED THE TURN ONTO ASH - I CAN'T REMEMBER EXACTLY. WHILE CONSIDERING MY OPTIONS, I EVENTUALLY POWERED THE CAR OFF AND POWERED BACK ON (START BUTTON). AT THIS POINT NO INDICATORS WERE ON AND EVERYTHING APPEARED NORMAL. I TOOK THE CAR HOME AND RESOLVED TO BRING IT FOR SERVICE FIRST THING MONDAY. FORTUNATELY DRIVING TO THE DEALER DOESN'T REQUIRE DRIVING ON A HIGHWAY OR EXPRESSWAY. I'VE DRIVEN THIS CAR SINCE 2007 AND NEVER HAD A SIMILAR ISSUE. LOSING ALL POWER ON THE EXPRESSWAY WAS VERY DISCONCERTING. *TR
THIS IS THE RESOLUTION TO AN EARLIER COMPLAINT I FILED. MY NHTSA COMPLAINT CONFIRMATION NUMBER (ODI NUMBER) IS: 10644563. THERE DIDN'T APPEAR TO BE A WAY TO AMEND THAT FILING. TO RECAP. ALL THE EMERGENCY LIGHTS CAME ON AND MY PRIUS LOST ALL POWER WHILE I WAS DRIVING. IT CAME TO A HALT. IT WOULD NOT RESTART. MY PASSENGERS E…
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THIS IS THE RESOLUTION TO AN EARLIER COMPLAINT I FILED. MY NHTSA COMPLAINT CONFIRMATION NUMBER (ODI NUMBER) IS: 10644563. THERE DIDN'T APPEAR TO BE A WAY TO AMEND THAT FILING. TO RECAP. ALL THE EMERGENCY LIGHTS CAME ON AND MY PRIUS LOST ALL POWER WHILE I WAS DRIVING. IT CAME TO A HALT. IT WOULD NOT RESTART. MY PASSENGERS EVENTUALLY EXITED THE CAR AND I REMAINED IN THE CAR WITH THE FLASHERS AND DEPRESSED THE BRAKES TO FURTHER ALERT ONCOMING DRIVERS. I WAS TOWED HOME AND THE NEXT DAY TO A DEALER. THEY PERFORMED A WARRANTY SERVICE FOR THE SENSOR CRANK (CODE POA90) WHICH WAS THE SUBJECT OF A JULY 18TH 2006 "SPECIAL SERVICE CAMPAIGN WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION" (READ: A VOLUNTARY RECALL) OF THE CRANKSHAFT POSITION SENSOR ON SOME 2001-2002 TOYOTA ECHO AND PRIUS MODELS. IN THE NOTICE TO ITS DEALERS [XXX] , VICE PRESIDENT, PRODUCT QUALITY AND SERVICE, WARNED THAT THIS "COULD CAUSE A CRASH." THE CODE # THAT WAS ON MY JOB TICKET DIDN'T MATCH THAT GIVEN TO THIS RECALL -- P0340 - CAMSHAFT POSITION SENSOR 'A' CIRCUIT MALFUNCTION. I DON'T KNOW WHAT ACCOUNTS FOR THAT DISCREPANCY. IT WAS CALLED "AN IMPORTANT SAFETY RECALL." RESEARCHING THIS ISSUE ONLINE I'VE DISCOVERED THAT I AM NOT THE ONLY PRIUS OWNER TO EXPERIENCE THIS POTENTIALLY LIFE THREATENING PROBLEM SINCE THAT INITIAL RECALL. I WAS LUCKY ENOUGH THAT NO ONE WAS HARMED AND THAT THE REPAIR WAS COVERED UNDER WARRANTY. OTHERS HAVE HAD TO PAY HUNDREDS OF DOLLARS TO FIX THIS PROBLEM AND IT'S TAKEN SOME NUMEROUS TRIPS TO THE DEALERSHIP. I WOULD SUGGEST THAT NHTSA EXPLORE WHETHER ANOTHER RECALL IS WARRANTED THAT WOULD INCLUDE LATER MODELS AND THOSE OUTSIDE THE CURRENT TOYOTA WARRANTY COVERAGE. THOSE OWNERS WHO HAVE PAID FOR THEIR REPAIRS SHOULD BE NOTIFIED AND REIMBURSED. *TR
AT APPROXIMATELY 65MPH A RED TRIANGLE WARNING LIGHT APPEARED ON THE DASH PANEL ACCOMPANIED BY A YELLOW CIRCLE. THE PARKING BUTTON WAS FLASHING AND A PINK CARTOON CAR APPEARED ON THE DISPLAY. THE CAR WAS RUNNING FINE SO I CONTINUED TILL I REACHED MY FREEWAY EXIT. AT THE BOTTOM OF THE EXIT I HAD TO STOP FOR A RED LIGHT. THE E…
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AT APPROXIMATELY 65MPH A RED TRIANGLE WARNING LIGHT APPEARED ON THE DASH PANEL ACCOMPANIED BY A YELLOW CIRCLE. THE PARKING BUTTON WAS FLASHING AND A PINK CARTOON CAR APPEARED ON THE DISPLAY. THE CAR WAS RUNNING FINE SO I CONTINUED TILL I REACHED MY FREEWAY EXIT. AT THE BOTTOM OF THE EXIT I HAD TO STOP FOR A RED LIGHT. THE EXIT IS DARK AND HAS A SHARP CURVE. UPON STOPPING THE CAR THE TRANSMISSION LOCKED AND THE ENGINE SHUT DOWN. I WAS UNABLE TO START THE ENGINE AND THE CAR COULD NOT BE PUSHED OUT OF THE WAY DUE TO THE TRANSMISSION LOCK. FRANTICALLY I HAD TO GET A FLASHLIGHT AND WAVE OFF ONCOMING TRAFFIC. IT WAS VERY DANGEROUS. AFTER A FEW MINUTES I RETRIED THE ENGINE AND IT STARTED ALLOWING ME TO GET OFF THE RAMP AND GET HOME. THE WARNING LIGHTS STAYED ON. I TOOK THE CAR TO THE DEALER THE NEXT DAY AND AFTER THEY TESTED EVERYTHING THEY SAID THAT THERE WAS NOTHING WRONG. NEXT TIME I MIGHT NOT BE SO LUCKY. *TR
Official recalls
412V536000 · Engine And Engine Cooling; Hybrid Propulsion System: Inverter
Nov 14, 2012
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 6, 2003, through March 30, 2009 and FCHV-adv vehicles manufactured December 12, 2008, through September 13, 2011. During manufacturing, a scratch may have occurred inside of the electrically driven water pump at the coil wire. The coil wire may corrode at the scratched portion.
Consequence & remedy
Consequence: The corroded coil wire may break and the water pump could stop. The corroded coil wire could cause a short circuit between coil wires and a possible open fuse, creating a stall-like condition of the hybrid system while the vehicle is being driven. This may increase the risk of a vehicle crash.
Remedy: Toyota will notify its owners, and dealers will replace the electric water pump, free of charge. The recall began on January 17, 2013. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Additional source detail variants (2)
Hybrid Propulsion System: Inverter
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 6, 2003, through March 30, 2009 and FCHV-adv vehicles manufactured December 12, 2008, through September 13, 2011. During manufacturing, a scratch may have occurred inside of the electrically driven water pump at the coil wire. The coil wire may corrode at the scratched portion.
Consequence: The corroded coil wire may break and the water pump could stop. The corroded coil wire could cause a short circuit between coil wires and a possible open fuse, creating a stall-like condition of the hybrid system while the vehicle is being driven. This may increase the risk of a vehicle crash.
Remedy: Toyota will notify its owners, and dealers will replace the electric water pump, free of charge. The recall began on January 17, 2013. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Engine And Engine Cooling
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 6, 2003, through March 30, 2009 and FCHV-adv vehicles manufactured December 12, 2008, through September 13, 2011. During manufacturing, a scratch may have occurred inside of the electrically driven water pump at the coil wire. The coil wire may corrode at the scratched portion.
Consequence: The corroded coil wire may break and the water pump could stop. The corroded coil wire could cause a short circuit between coil wires and a possible open fuse, creating a stall-like condition of the hybrid system while the vehicle is being driven. This may increase the risk of a vehicle crash.
Remedy: Toyota will notify its owners, and dealers will replace the electric water pump, free of charge. The recall began on January 17, 2013. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
12V537000 · Steering; Steering:gear Box:shaft Sector
Nov 14, 2012
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient hardness.
Consequence & remedy
Consequence: Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.
Remedy: Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall began during December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Additional source detail variants (2)
Steering:gear Box:shaft Sector
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient hardness.
Consequence: Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.
Remedy: Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall began during December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Steering
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient hardness.
Consequence: Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.
Remedy: Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall began during December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
10V036000 · Equipment:other:labels
Feb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Consequence & remedy
Consequence: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
09V388000 · Vehicle Speed Control:accelerator Pedal
Oct 5, 2009
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
Consequence & remedy
Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
Remedy: TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
DP13001 · Intermediate Steering Shaft Separation
Opened Feb 21, 2013 · Closed Apr 8, 2020
Status: closed (inferred from source dates) · Steering; Steering:column; Steering:linkages
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; and, 6.Requested and examined complaint, claim, field report, service history, and warranty information from Toyota.ODI's review revealed that the petition vehicle had been recalled (Recall 06V188) to remedy a defect in the system identified in the petition with the remedy taking place prior to the failure that prompted the petition. Circumstances point to incorrect reassembly of the petitioner's vehicle by those who performed the recall remedy.ODI examined the issues raised by this petition to identify any related safety defect trend in the general subject vehicle population.That review identified a low rate of related consumer complaints (twenty-five over a eight year period from a population of over 600,000 vehicles) and no pattern that would identify either a safety defect not already covered by the two existing steering safety recalls by Toyota or a systematic problem with either recall remedy.Based on this evaluation, ODI does not believe that additional investigation will lead to a finding that a defect related to motor vehicle safety exists in the subject vehicles. Therefore, in view of the need to allocate and prioritize NHTSA?s limited resources to best accomplish the agency's safety mission, the petition is denied. The denial of this petition does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.For more information, see the Federal Register notice in the public file for this action (https://www.nhtsa.gov/recalls#vehicle, select NHTSA ID, enter: DP13001)The ODI reports cited above can be reviewed on-line (https://www.nhtsa.gov/recalls#vehicle) under the following NHTSA ID numbers:10407520, 10418710, 10429551, 10473654, 10478195, 10478053, 10437229, 10489425, 10510722, 10639984, 10648277, 10499778, 10712626, 10723196, 10787530, 10808124, 10838803, 11071646, 11098144, 11099507, 11102659, 11160767, 11192607, 11287550, 11287606
Additional source detail variants (3)
Steering:column
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; and, 6.Requested and examined complaint, claim, field report, service history, and warranty information from Toyota.ODI's review revealed that the petition vehicle had been recalled (Recall 06V188) to remedy a defect in the system identified in the petition with the remedy taking place prior to the failure that prompted the petition. Circumstances point to incorrect reassembly of the petitioner's vehicle by those who performed the recall remedy.ODI examined the issues raised by this petition to identify any related safety defect trend in the general subject vehicle population.That review identified a low rate of related consumer complaints (twenty-five over a eight year period from a population of over 600,000 vehicles) and no pattern that would identify either a safety defect not already covered by the two existing steering safety recalls by Toyota or a systematic problem with either recall remedy.Based on this evaluation, ODI does not believe that additional investigation will lead to a finding that a defect related to motor vehicle safety exists in the subject vehicles. Therefore, in view of the need to allocate and prioritize NHTSA?s limited resources to best accomplish the agency's safety mission, the petition is denied. The denial of this petition does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.For more information, see the Federal Register notice in the public file for this action (https://www.nhtsa.gov/recalls#vehicle, select NHTSA ID, enter: DP13001)The ODI reports cited above can be reviewed on-line (https://www.nhtsa.gov/recalls#vehicle) under the following NHTSA ID numbers:10407520, 10418710, 10429551, 10473654, 10478195, 10478053, 10437229, 10489425, 10510722, 10639984, 10648277, 10499778, 10712626, 10723196, 10787530, 10808124, 10838803, 11071646, 11098144, 11099507, 11102659, 11160767, 11192607, 11287550, 11287606
Steering:linkages
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; and, 6.Requested and examined complaint, claim, field report, service history, and warranty information from Toyota.ODI's review revealed that the petition vehicle had been recalled (Recall 06V188) to remedy a defect in the system identified in the petition with the remedy taking place prior to the failure that prompted the petition. Circumstances point to incorrect reassembly of the petitioner's vehicle by those who performed the recall remedy.ODI examined the issues raised by this petition to identify any related safety defect trend in the general subject vehicle population.That review identified a low rate of related consumer complaints (twenty-five over a eight year period from a population of over 600,000 vehicles) and no pattern that would identify either a safety defect not already covered by the two existing steering safety recalls by Toyota or a systematic problem with either recall remedy.Based on this evaluation, ODI does not believe that additional investigation will lead to a finding that a defect related to motor vehicle safety exists in the subject vehicles. Therefore, in view of the need to allocate and prioritize NHTSA?s limited resources to best accomplish the agency's safety mission, the petition is denied. The denial of this petition does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.For more information, see the Federal Register notice in the public file for this action (https://www.nhtsa.gov/recalls#vehicle, select NHTSA ID, enter: DP13001)The ODI reports cited above can be reviewed on-line (https://www.nhtsa.gov/recalls#vehicle) under the following NHTSA ID numbers:10407520, 10418710, 10429551, 10473654, 10478195, 10478053, 10437229, 10489425, 10510722, 10639984, 10648277, 10499778, 10712626, 10723196, 10787530, 10808124, 10838803, 11071646, 11098144, 11099507, 11102659, 11160767, 11192607, 11287550, 11287606
Steering
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; and, 6.Requested and examined complaint, claim, field report, service history, and warranty information from Toyota.ODI's review revealed that the petition vehicle had been recalled (Recall 06V188) to remedy a defect in the system identified in the petition with the remedy taking place prior to the failure that prompted the petition. Circumstances point to incorrect reassembly of the petitioner's vehicle by those who performed the recall remedy.ODI examined the issues raised by this petition to identify any related safety defect trend in the general subject vehicle population.That review identified a low rate of related consumer complaints (twenty-five over a eight year period from a population of over 600,000 vehicles) and no pattern that would identify either a safety defect not already covered by the two existing steering safety recalls by Toyota or a systematic problem with either recall remedy.Based on this evaluation, ODI does not believe that additional investigation will lead to a finding that a defect related to motor vehicle safety exists in the subject vehicles. Therefore, in view of the need to allocate and prioritize NHTSA?s limited resources to best accomplish the agency's safety mission, the petition is denied. The denial of this petition does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.For more information, see the Federal Register notice in the public file for this action (https://www.nhtsa.gov/recalls#vehicle, select NHTSA ID, enter: DP13001)The ODI reports cited above can be reviewed on-line (https://www.nhtsa.gov/recalls#vehicle) under the following NHTSA ID numbers:10407520, 10418710, 10429551, 10473654, 10478195, 10478053, 10437229, 10489425, 10510722, 10639984, 10648277, 10499778, 10712626, 10723196, 10787530, 10808124, 10838803, 11071646, 11098144, 11099507, 11102659, 11160767, 11192607, 11287550, 11287606
PE09019 · Headlight Failure
Opened Apr 17, 2009 · Closed Aug 27, 2009
Status: closed (inferred from source dates) · Exterior Lighting; Exterior Lighting:headlights
ODI OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS THAT BOTH HEADLIGHTS WOULD GO OUT, OR EXTINGUISH WHILE DRIVING.THE SUBJECT VEHICLES ARE EQUIPPED WITH HIGH INTENSITY DISCHARGE (HID) HEADLAMPS THAT OPERATE ON INDEPENDENT LAMPS AND ECU'S (ELECTRONIC CONTROL UNITS) FOR EACH HEADLIGHT, MEANING THAT EACH HEADLIGHT RUNS INDEPENDENTLY OF THE OTHER, AND A FAILURE IN ONE LAMP OR ECU DOES NOT NECESSARILY RESULT IN A FAILURE OF THE OTHER.DURING THE INVESTIGATION, A RANDOM SAMPLE OF FORTY CONSUMERS WAS CONTACTED BY ODI IN A TELEPHONE SURVEY TO VERIFY THEIR EXPERIENCES.THE CONSUMERS STATED IN COMPLAINTS TO TOYOTA THAT BOTH HEADLIGHTS FAILED AT THE SAME TIME.ODI DISCOVERED THROUGH TALKING WITH THESE COMPLAINANTS THAT IN FACT ONE HEADLIGHT WOULD BEGIN TO FLICKER AND THEN CUT OFF.THE OTHER HEADLIGHT WOULD STILL BE OPERATIONAL.IN A FEW CASES WHERE NO ACTION WAS TAKEN, SOME COMPLAINANTS STATED THAT AFTER A FEW MONTHS BOTH HEADLAMPS WOULD BEGIN TO FAIL RESULTING IN NO HEADLIGHTS; HOWEVER NONE REPORTED THAT BOTH LAMPS FAILED SIMULTANEOUSLY.COMPLAINANTS ALSO STATED THAT THEY COULD TOGGLE THE HEADLAMP SWITCH ON AND OFF TO TEMPORARILY RESTORE LIGHTING WHEN THIS CONDITION OCCURRED, EVEN IN CASES WERE BOTH HEADLAMPS WERE EXTINGUISHED.THE RESULTS OF THIS SURVEY ARE LARGELY CONSISTENT WITH ODI'S ASSESSMENT OF THE REPORTS AND WARRANTY DATA.TOYOTA SUBMITTED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER THAT, GENERALLY SPEAKING, ONLY ONE LAMP FAILED AT A TIME, AND THAT TOGGLING THE SWITCH RESTORED THE LAMP.TOYOTA REQUESTED A MEETING WITH ODI AND ON AUGUST 6, 2009, PRESENTED THEIR ASSESSMENT OF HEADLAMP FAILURE.TOYOTA CONFIRMED THAT A HEADLAMP COULD EXTINGUISH WHILE DRIVING DUE TO A BULB FAILURE, AND THAT IT COULD BE TEMPORARILY RESTORED BY TURNING THE HEADLIGHT SWITCH ON AND OFF, AND THAT SIMULTANEOUS FAILURE OF BOTH HEADLAMPS WAS RARE AND UNLIKELY.TOYOTA ALSO BRIEFLY DISCUSSED THEIR INTENTION TO CONDUCT A CUSTOMER SERVICE CAMPAIGN TO ADDRESS CONSUMER DISSATISFACTION WITH HID BULB FAILURES.SINCE THERE IS STILL ONE HEADLIGHT OPERATING WHEN THE OTHER ONE CUTS OFF, THERE IS STILL LIGHTING AVAILABLE TO GET THE VEHICLE TO A REPAIR FACILITY.THUS, A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Additional source detail variants (2)
Exterior Lighting:headlights
ODI OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS THAT BOTH HEADLIGHTS WOULD GO OUT, OR EXTINGUISH WHILE DRIVING.THE SUBJECT VEHICLES ARE EQUIPPED WITH HIGH INTENSITY DISCHARGE (HID) HEADLAMPS THAT OPERATE ON INDEPENDENT LAMPS AND ECU'S (ELECTRONIC CONTROL UNITS) FOR EACH HEADLIGHT, MEANING THAT EACH HEADLIGHT RUNS INDEPENDENTLY OF THE OTHER, AND A FAILURE IN ONE LAMP OR ECU DOES NOT NECESSARILY RESULT IN A FAILURE OF THE OTHER.DURING THE INVESTIGATION, A RANDOM SAMPLE OF FORTY CONSUMERS WAS CONTACTED BY ODI IN A TELEPHONE SURVEY TO VERIFY THEIR EXPERIENCES.THE CONSUMERS STATED IN COMPLAINTS TO TOYOTA THAT BOTH HEADLIGHTS FAILED AT THE SAME TIME.ODI DISCOVERED THROUGH TALKING WITH THESE COMPLAINANTS THAT IN FACT ONE HEADLIGHT WOULD BEGIN TO FLICKER AND THEN CUT OFF.THE OTHER HEADLIGHT WOULD STILL BE OPERATIONAL.IN A FEW CASES WHERE NO ACTION WAS TAKEN, SOME COMPLAINANTS STATED THAT AFTER A FEW MONTHS BOTH HEADLAMPS WOULD BEGIN TO FAIL RESULTING IN NO HEADLIGHTS; HOWEVER NONE REPORTED THAT BOTH LAMPS FAILED SIMULTANEOUSLY.COMPLAINANTS ALSO STATED THAT THEY COULD TOGGLE THE HEADLAMP SWITCH ON AND OFF TO TEMPORARILY RESTORE LIGHTING WHEN THIS CONDITION OCCURRED, EVEN IN CASES WERE BOTH HEADLAMPS WERE EXTINGUISHED.THE RESULTS OF THIS SURVEY ARE LARGELY CONSISTENT WITH ODI'S ASSESSMENT OF THE REPORTS AND WARRANTY DATA.TOYOTA SUBMITTED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER THAT, GENERALLY SPEAKING, ONLY ONE LAMP FAILED AT A TIME, AND THAT TOGGLING THE SWITCH RESTORED THE LAMP.TOYOTA REQUESTED A MEETING WITH ODI AND ON AUGUST 6, 2009, PRESENTED THEIR ASSESSMENT OF HEADLAMP FAILURE.TOYOTA CONFIRMED THAT A HEADLAMP COULD EXTINGUISH WHILE DRIVING DUE TO A BULB FAILURE, AND THAT IT COULD BE TEMPORARILY RESTORED BY TURNING THE HEADLIGHT SWITCH ON AND OFF, AND THAT SIMULTANEOUS FAILURE OF BOTH HEADLAMPS WAS RARE AND UNLIKELY.TOYOTA ALSO BRIEFLY DISCUSSED THEIR INTENTION TO CONDUCT A CUSTOMER SERVICE CAMPAIGN TO ADDRESS CONSUMER DISSATISFACTION WITH HID BULB FAILURES.SINCE THERE IS STILL ONE HEADLIGHT OPERATING WHEN THE OTHER ONE CUTS OFF, THERE IS STILL LIGHTING AVAILABLE TO GET THE VEHICLE TO A REPAIR FACILITY.THUS, A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Exterior Lighting
ODI OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS THAT BOTH HEADLIGHTS WOULD GO OUT, OR EXTINGUISH WHILE DRIVING.THE SUBJECT VEHICLES ARE EQUIPPED WITH HIGH INTENSITY DISCHARGE (HID) HEADLAMPS THAT OPERATE ON INDEPENDENT LAMPS AND ECU'S (ELECTRONIC CONTROL UNITS) FOR EACH HEADLIGHT, MEANING THAT EACH HEADLIGHT RUNS INDEPENDENTLY OF THE OTHER, AND A FAILURE IN ONE LAMP OR ECU DOES NOT NECESSARILY RESULT IN A FAILURE OF THE OTHER.DURING THE INVESTIGATION, A RANDOM SAMPLE OF FORTY CONSUMERS WAS CONTACTED BY ODI IN A TELEPHONE SURVEY TO VERIFY THEIR EXPERIENCES.THE CONSUMERS STATED IN COMPLAINTS TO TOYOTA THAT BOTH HEADLIGHTS FAILED AT THE SAME TIME.ODI DISCOVERED THROUGH TALKING WITH THESE COMPLAINANTS THAT IN FACT ONE HEADLIGHT WOULD BEGIN TO FLICKER AND THEN CUT OFF.THE OTHER HEADLIGHT WOULD STILL BE OPERATIONAL.IN A FEW CASES WHERE NO ACTION WAS TAKEN, SOME COMPLAINANTS STATED THAT AFTER A FEW MONTHS BOTH HEADLAMPS WOULD BEGIN TO FAIL RESULTING IN NO HEADLIGHTS; HOWEVER NONE REPORTED THAT BOTH LAMPS FAILED SIMULTANEOUSLY.COMPLAINANTS ALSO STATED THAT THEY COULD TOGGLE THE HEADLAMP SWITCH ON AND OFF TO TEMPORARILY RESTORE LIGHTING WHEN THIS CONDITION OCCURRED, EVEN IN CASES WERE BOTH HEADLAMPS WERE EXTINGUISHED.THE RESULTS OF THIS SURVEY ARE LARGELY CONSISTENT WITH ODI'S ASSESSMENT OF THE REPORTS AND WARRANTY DATA.TOYOTA SUBMITTED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER THAT, GENERALLY SPEAKING, ONLY ONE LAMP FAILED AT A TIME, AND THAT TOGGLING THE SWITCH RESTORED THE LAMP.TOYOTA REQUESTED A MEETING WITH ODI AND ON AUGUST 6, 2009, PRESENTED THEIR ASSESSMENT OF HEADLAMP FAILURE.TOYOTA CONFIRMED THAT A HEADLAMP COULD EXTINGUISH WHILE DRIVING DUE TO A BULB FAILURE, AND THAT IT COULD BE TEMPORARILY RESTORED BY TURNING THE HEADLIGHT SWITCH ON AND OFF, AND THAT SIMULTANEOUS FAILURE OF BOTH HEADLAMPS WAS RARE AND UNLIKELY.TOYOTA ALSO BRIEFLY DISCUSSED THEIR INTENTION TO CONDUCT A CUSTOMER SERVICE CAMPAIGN TO ADDRESS CONSUMER DISSATISFACTION WITH HID BULB FAILURES.SINCE THERE IS STILL ONE HEADLIGHT OPERATING WHEN THE OTHER ONE CUTS OFF, THERE IS STILL LIGHTING AVAILABLE TO GET THE VEHICLE TO A REPAIR FACILITY.THUS, A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.