2013 Toyota Prius V

I purchased a 2013 Toyota Prius V a couple of years ago from a reputable local dealership. In July of 2024 my brakes failed and several lights came on the dashboard. I went to my regular mechanic, Mr Tire and and to Hendricks Toyota and got two estimates, both a shocking nearly $4000. This is for a BRAKE BOOSTER and ABS PUMP ASSEMBLY. I found out that this was a known issue for years by Toyota and dealers were sent a TSB regarding this. I called Toyota corporate and at at first was told that there was a recall on the parts, BUT that the period of repair by Toyota had closed in July of 2023, one year prior to my car's issues. The next time I called asking for upper level management (which I never got) I was told that it was not an actual recall, just a "special program" that has now ended. They basically figuratively shrugged shoulders and said oh well, sorry we know this is frustrating but you will just have to pay out of pocket. I am a [XXX] on fixed limited income. I don't have $4000+ available just like that. I work part-time providing concierge services for [XXX] 10-20+ years older than me who are no longer able to drive. I take them grocery and pharmacy shopping, and to doctors appointments etc. I bought this car specifically because it is a comfortable wagon perfect for me and my elderly clients, easy for them to get in and out, easy to place their walkers or folding wheelchairs in. I am so stressed, nervous and worried about this situation, as I know I am putting myself, my clients, and others on the road at risk every time I take this car on the road! Particularly now that we are getting wintery weather. I cannot comprehend how such a huge company as Toyota refuses to help with a dangerous defect that they are well aware of. I am sorely disappointed, as myself and my entire family have been loyal Toyota car owners for over 40 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was travelling at 65MPH and realized the brakes were gone there was no pressure in the brake pedal and it just sunk and applied all my strength and nothing happened,luckily this car has engine braking mode and actuated that and came to stop using steep road and hand brake luckily no one was hurt and road was empty. This is a serious issue and applies to every other Toyota prius cars out there

The car's failure is with the Brake Booster Pump Assembly (Accumulator) that generates code C1391 Safety of others and myself is at risk because stopping power can be dramatically reduced and lead to accident. The problem has been reproduced by Toyota from a previous version of the vehicle - [XXX] This has been inspected by the Toyota Dealership to confirm the code and issue. Check engine light was observed to be on INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Toyota Prius V. The contact stated that while driving approximately 65 MPH in stop-and-go traffic and applying the brake pedal to decrease in speed, the vehicle hesitated to decrease in speed. The contact had to apply an excessive amount of pressure for the vehicle to decrease in speed. The Slip indicator light, brake system failure, and anti-lock brake failure warning lights are illuminated. The vehicle was taken to a certified mechanic who informed the contact that code C1391 which showed on the diagnostic machine. The dealer stated the brake booster pump needed to be replaced. The mechanic informed the contact that the failure was related to the Customer Support Program 20TE07 with the NHTSA ID Number 10184564 (Service Brakes, Equipment, Equipment Adaptive/Mobility). The dealer was contacted and informed the contact that the warranty coverage was associated with the Customer Support Program. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 79,000.

Several years ago my brakes were making a funny sound. The mechanic said there was an issue with the brake booster but he can't do anything until the car started throwing off codes. yesterday that happened. Toyota said that they were aware of the problem but they only cover it for 10 years and its now totally out of pocket for the repair. With a known issue it should be a recall since its with the brakes. Now in order to get the vehicle drivable they want approximately 4k. 2013 Prius V

The break actuator and booster pump failed while driving, causing the driver to experience an unexpected loss in breaking. This issue has been confirmed by an independent mechanic (issue code C1391 - Anormal leak of ACC press). Additionally, both the mechanic and dealer have confirmed this is a "common" issue with this vehicle. There are also a number of lights on including the red break light, ABS light, skid control light, etc. This issue represents a significant safely hazard for drivers, as it occurred unexpectedly leading to a loss of breaking power and appears to be common (there are wide spread reports online of other Prius owners experiencing similar issues AND we experience the same issue previously on a 2006 Toyota Highlander Hybrid). Requesting that NHTSA investigate this issue, and work with Toyota to issue a recall to address this defect and safety issue.

While driving on a highway, breaking became inefficient(very soft, failing to the floor) and car start showing "BREAK", ABS, VCS, Exclamation sign AFTER that. We had to drop the speed, exit highway (i95) and have car parked. It turned out that the booster pump has been working/turning on every 5 seconds and was barely able to create pressure in the breaking system. Now the booster pump, break actuator have to be replaced, breaks have to be bleed. Toyota knows about this being a repeat issue with its hybrids produced around 2013, and had been offering free repair for cars that are les than 10years old and have less than 150k miles, however, this is safety concern as breaks failure happens very unexpectedly, with NO prior warnings. Our car has only 98k miles, we are the original owners and it is just 10.5 years old which disqualifies it from Toyota's attempt to remedy this known safety concern. Toyota should recall all Prius V of this year, and replace booster pump and actuator BEFORE they fail on the road.

Booster began working very frequently - every 10-15 seconds, computer scan tool indicated codes C1345 & C1368 done by independent service center. The dash display started indicating four warnings related to brakes: 2 different brake system warnings, ABS warning and SLIP indicator. Also, the brake action felt softer, the regenerative braking and ABS stopped working.

The actuator and brake pump booster failed and car was undrivable. For years I complained to Toyota service reps of an ecltronic wining noise. They told me iy was "common for older hybrid cars and not a problem ". It turned out to be the actuator & brake pump & booster all that time. Toyota knew about it years ago, but didn't warn or advise me. Luckily it did not fail while driving, but I had to haved it towed away from my clients parking lot. A toyota service rep mentioned it happened to her on her Highlander Hybrid too. I found this was a common problem and contacted Toyota USA, Engagement dept. They told me that because "they issued an extension to their up to 10 years or 140k miles and my car was 11 years 77k miles, I was not eligible". I told them that the car had made the noises for years but they said "that did not matter". I just got the car back after repairs and the noises I complained to Toyota service about are all gone. This is such a common problem and dangerous, that Toyota needs to recall ASAP before people are injured or killed. Their issuing only an advisory to dealers, who make money on out of warranty repairs, is uncountable and dangerous. Separately thousands of owners have paid thousands of dollars in repairs with no relief and may not know the failure was on Toyota. Please advise me further, thank you.