2012 Toyota Prius V

While driving on the interstate I went to slow down to merge and my brakes failed. The following warning lights came on: Master Warning Light (yellow), Brake System Warning Light, Brake System warning light (red), ABS Warning Light, and the Slip Indicator light. My vehicle was towed to a Toyota Dealership and after running a diagnostic test, they confirmed that it was the "Break booster with accumulator c1391 stored internal leak of accumulator and need immediate attention" which they quoted at $4,295.68 to fix. After researching the issue saw A Customer Support Program 20TE07 was issued taking responsibility for the faulty Brake Booster Pump Assembly however only covered the repair for a two-year period and only if it was one of the identified diagnostic trouble codes listed in the CSP issued by Toyota but expired in Feb 2022. The code pulled from my vehicle 3 days ago was listed in this document, but the coverage only covers until Feb 2022. This is not a normal wear and tear issue, it is a faulty part that Toyota identified as a life and death safety concern but refuses to do anything about because mine didn't show an issue within their 2-year CSP timeframe. Toyota identified that there are roughly 118,950 2012-2014 model year prius V with a production period of late September 2010 to mid-November 2014 vehicles that this faulty part affects along with everyone else on the road with these vehicles as it causes failure of the brake booster pump assembly, which leads to a loss of braking assist and the deactivation of the Vehicle Stability Control system. For the safety and lives of the owners of these vehicles and all of the other lives of the drivers on the road that this could affect in the case of this faulty part should there be a catastrophic accident, like mine could have been, a nationwide recall on this part MUST be issued.

The contact owns a 2012 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the service brakes warning light illuminated. The vehicle was taken to the dealer, who diagnosed failures with the brake booster assembly and brake booster pump assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21TE01. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

On 10-17-24 these warning lights came on: 1. Pre-collision System 2. Hybrid System 3. Airbag 4. Safety Connect red light And Intermittently: 1. Slip Indicator 2. Brake System Cruise control would not set, and displayed "E3". ------- Component failed: Dealer determined that the driver's side door harness had been chewed by a rat that had entered the under dash area "somehow". They said it couldn't be repaired but must be replaced. My insurance deductible was $500 and they paid the balance of the $1,387.06 bill. (I have retained the harness, which could have been repaired by splicing the two wires connecting to the driver's side airbag collision sensor. The labor to splice the wires would have been less than an hour.) ------ Safety: The chewed wire apparently disabled the Airbag, Pre Collision, Emergency Automatic Braking, Seatbelt Pre-Tensioning, ABS, and Stability Systems. ----- The dealer confirmed the problem. ----- My insurance adjuster did inspect the harness. ----- I placed electronic rat traps in the vehicle, which killed three rats. ========= NEXT ========= ALL THE SAME WARNING LIGHTS CAME ON A FEW MONTHS LATER! I didn't throw more money at the Dealer, and took off the panels to inspect the wiring myself. There was damage to the passenger side door harness wires. I removed the harness and ordered a $60 used replacement on Ebay. While waiting for delivery, I researched rat damage to Toyota wires, and how rats could possibly enter the interior of the car. I discovered that there is an UNSCREENED 12x9 inch opening to bring fresh air into the HVAC system. It is hidden under the windshield wiper cowls. Also, there are two UNSCREENED vents in the trunk area. Other Prius owners covered those openings with 1/4 inch metal wire hardware cloth. I spent a few hours disassembling, covering, and reassembling pieces to prevent further access through the fresh air intake, and will do to the rear next. TOYOTA should recall these cars and ratproof the harnesses

While driving suddenly the ABS and vehicle traction lights came on and the car became very slippery, was unable to stop without an excessive amount of space between the car in front of me and me. While looking at the car, I realized the actuator brake booster pump. I then found multiple websites and forums dedicated to people with the same problem ( brakes suddenly not functioning correctly while driving) with the same model car as I have, and there was a service bulletin that shows Toyota acknowledged there was a problem ( and a fix) but with the date of the bulletin and the date it was to be fixed within, it was near impossible to actually have it fixed. My car has 87,000 miles and the brake system is dangerous

The issue is my brakes failed on me all of a sudden. My abs light, traction control light, and brake light came on out of nowhere. Suddenly didn't have brake pressure. Had to pump the brakes a few times before the car would stop. Luckily I didn't hit anything or anyone. I brought the car to Prius specialist and they diagnosed it saying it was the ABS Actuator Pump Assembly and Master Cylinder. They said it is quite common in the 3rd generation of Prius'. I contacted Toyota North America and they said they had a recall on the parts but it ended Dec 31st, 2021. I bought the car in 2022 unknowingly. Was quoted around $4000 to repair it parts and labor. This is a safety issue that should not be limited to time. Luckily I was not on a Freeway or anywhere where I could have done damage. This issue is a hazard to myself and other people on the road. Toyota needs to resolve this.

Anti lock brake malfunction. Code c1391 leak in brake accumulator. This seems to be a common code for brake issues with Prius. The cost to repair is significant, more than the value of the car. This is a certain safety issue that needs to be addressed. This is clearly a Hazzard and will cost lives to those who cannot afford the cost of repair.

I write to add my voice to the litany of complaints in support of NHTSA investigation DP23005. While on an road trip recently the ABS, Traction Control, and Brake warning lights all came on. The brake felt squishy and didn't seem to be functioning as confidently as before. I altered my driving (giving plenty of distance, lowering my speed) so that in the event the brakes quit working I would have an exit strategy. I took it to my Independent Service Center as soon as possible who found the code C1391 and diagnosed the need to replace the master cylinder / booster assembly for several thousand dollars. Of course I must do this in order to remain safe but this is clearly a safety issue that could have been catastrophic. Meanwhile I am out of a car for several weeks until the part arrives and out of at least $2000 as quoted by my mechanic ($1640 for the part). The car only has 146,500 miles on it so otherwise would have plenty of life left in it. I'm filing this complaint to add my voice to the open petition and toward the NHTSA's investigation in strong support of holding Toyota responsible for PREVENTING injury and death through a proper recall, as well as against burdening the car owner with the costs of making up for Toyota's negligence on this issue. At the least they need to cover the cost of these necessary safety repairs when they are warned by the lights and reinstate their warranty extension for this issue

I write to add my voice to the litany of complaints in support of NHTSA investigation DP23005. While on an interstate road trip recently the ABS, Traction Control, and Brake warning lights all came on. The brake felt squishy and didn't seem to be functioning as confidently as before. I altered my driving (giving plenty of distance, lowering my speed) so that in the event the brakes quit working I would have an exit strategy. I took it to my Independent Service Center as soon as possible who found the code C1391 and diagnosed the need to replace the master cylinder / booster assembly for several thousand dollars. Of course I must do this in order to remain safe but this is clearly a safety issue that could have been catastrophic. Meanwhile I am out of a car for several weeks until the part arrives and out of at least $2000 as quoted by my mechanic ($1640 for the part). The car only has 146,500 miles on it so otherwise would have plenty of life left in it. I'm filing this complaint to add my voice to the open petition and toward the NHTSA's investigation in strong support of holding Toyota responsible for PREVENTING injury and death through a proper recall, as well as against burdening the car owner with the costs of making up for Toyota's negligence on this issue. At the least they need to cover the cost of these necessary safety repairs when they are warned by the lights and reinstate their warranty extension for this issue ("POL18-03") which expired for my vehicle in August of 2021.