2024 Toyota Land Cruiser Hybrid

My LC LC has 31k miles. This morning, I do what I always do when finishing an outing. Put the vehicle in park, turn it off, and get out. Today, the inside door handle would not let me out. It was like it was disconnected altogether. The door was unlocked. That being said, I unlocked and locked sever times. Still wouldn't let me out. I eventually put down the window, pulled once and twice on the outside door handle, wouldn't release, third time, released. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Toyota Landcruiser First Edition was locked and parked directly in front of my residence, right in front of my bedroom window. Thief broke the rear window, climbed in, and took 25 minutes to start the car before driving off without the factory alarm ever sounding. I reasonably believed a premium vehicle with a factory alarm would detect glass breakage or intrusion, but it does not. This appears to be a design vulnerability affecting theft risk.

The contact owns a 2024 Toyota Land Cruiser. The contact stated that while on an incline, after shifting the gear shifter to the drive, the vehicle had rolled backwards. Additionally, while driving approximately 35 MPH, the parking assist warning light illuminated, and the parking overview camera activated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. There was no fault found with the vehicle. The contact stated that the same failure had occurred with a 2025 Toyota Land Cruiser. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 4,000.

I am writing to express my concern regarding an incident that occurred during my visit to Suburban Toyota of Farmington Hills, Michigan on [XXX], around 3 PM EST. I was there to test drive a brand new 2024 Toyota Land Cruiser (VIN: [XXX] ). During the test drive, I noticed the vehicle had an empty gas tank with only 7 miles of range left. I stopped at a BP gas station and discovered that my salesperson, No’ah Edwards, had sent me on the test drive without a vehicle key, using only the remote start. This meant that if the vehicle had stopped for any reason, it could not be restarted. I reported the issue to Mr. Edwards, who arrived and restarted the vehicle using remote start again, providing me with a key for a Toyota Tacoma, which was not compatible with the 2024 Toyota Land Cruiser I was driving. As an automotive engineer with extensive experience driving various vehicles, I have never encountered such a lack of professionalism and customer care. Mr. Edwards' actions not only jeopardized my safety but also the safety of other drivers and pedestrians on the road. This level of negligence is unacceptable, and I am deeply concerned about the implications for other customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)