2015 Toyota Highlander

The factory paint on my 2015 Toyota Highlander, Blizzard Pearl (Toyota code 070), is delaminating from the primer. The base coat lifts and peels in sheets, starting on the roof, fender, and pillars — the panels with the greatest UV exposure. There has been no collision, repaint, or chemical damage; this is spontaneous adhesion loss between the factory base coat and primer. First noticed 5/5/2026 at ~137,193 miles, it has spread across the roof and pillars, with the largest piece so far (~4"x2") flying off the vehicle. Delamination lines radiating under the paint indicate more will detach, and the defect affects all painted surfaces. On 7/20/2026, while driving at highway speed, a large paint chip detached from the passenger-side A-pillar and flew off, directly witnessed by my passenger. Paint released from a moving vehicle poses a road hazard to trailing vehicles, and further detachment events are likely. This is a known manufacturing defect in Toyota's 070 Blizzard Pearl paint. Toyota acknowledged the identical defect — UV-related adhesion failure between primer and base coat — in Customer Support Program ZKG, covering the Camry, Corolla, Avalon, 4Runner, Scion, and Lexus GX of the same era. The Highlander was painted with the same 070 formulation in the same period but was excluded, and that program has expired. CSP 23TE08 (Sept 2024), covering paint adhesion failure on 2016–2022 Tacomas in 040 Super White, shows Toyota continues to acknowledge this defect category on other models while Highlander owners remain excluded. The delamination exposes primer and bare metal, leading to panel corrosion. I contacted Toyota's Brand Engagement Center on 8/4/2026, case #260804002309, requesting goodwill assistance and was denied the same day; a case manager review is pending. I file this complaint to document the defect on a Highlander so NHTSA has an accurate record of affected models beyond those Toyota has chosen to cover.

The contact owns a 2015 Toyota Highlander. The contact stated that the power liftgate consistently failed halfway through while opening and closing the liftgate. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact became aware of information online about Technical Service Bulletin: SB0023/16, NHTSA ID Number: 10134306 (Structure, Electrical System); and associated the failure with the TSB. The manufacturer was made aware of the issue and confirmed that the vehicle was not covered under warranty, TSB, or a recall. The failure mileage was approximately 133,000.

We have a 2019 Toyota Highlander. VIN: [XXX] . There are two issues with this vehicle... 1) Our bumper fell down after an uneventful car wash. We didn't hit anything. Reported it to the car wash place (Ollie's Car Wash in Walker, LA) after we noticed it fell. We had to tie-strap it back up because the clips no longer worked right. This happened August 12, 2023. We have pictures of the damage. 2) A second issue is totally separate from the first. This one has to do with the back lifting door. It often gets stuck to where we have to manually force it closed. We have to reset the button often. Sometimes it gets stuck open and sometimes it won't open at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear tail gate seal for lamps on both the left and right side have failed and the lamp assemblies condense and fill with water. I have read other reports on your website of the same problem with the highlander. In your other reports the a person was told Toyota will not warranty the lamps because of moisture in them because it is not a safety issue. While it is because the moisture blocks the light for the vehicle behind to see and thus rear end. I live in Massachusetts and there is a yearly vehicle inspection and when I went to get it done I was told it would not pass safety inspection with moisture in the lamp so I had to get the left hand one replaced to pass. Now 6 months later my righthand tailgate lamp is full of moisture and will not pass my upcoming Massachusetts safety inspection. The cost was $205.44 now another of the same. It is definitely a safety issue in Massachusetts and in my opinin should also be treated as such by the NHTSA for Toyota recall and reimbursement.