2015 Toyota Highlander

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE IT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 50 MPH ON A WINDING ROAD, THE STEERING WHEEL LOCKED UP AND PREVENTED THE CONTACT FROM MAINTAINING CONTROL. AS A RESULT, THE VEHICLE DROVE INTO A DITCH AND FLIPPED OVER. THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE FACE AND LEG. MEDICAL ATTENTION WAS NOT NEEDED. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE CONTACT STATED THAT THEY WERE NEVER INFORMED OF THE RECALL OR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,425.

THIS VEHICLE HAS SEVERE TORQUE STEER WHEN ACCELERATING AT HIGHWAY SPEED. THE VEHICLE PULLS HARD LEFT AND YOU HAVE TO FIGHT THE WHEEL TO MAINTAIN CONTROL. IT IS VERY DANGEROUS , ESPECIALLY WHEN TRYING TO PASS ANOTHER VEHICLE. MY COMPLAINTS TO THE DEALERSHIP WERE WAVED ASIDE - ONE TECH TOLD ME "ALL OUR FRONT WHEEL DRIVE CARS DO IT"

WHEN ACCELERATING FROM A STOP AND ESPECIALLY WHEN TURNING, SAY AT A STOP SIGN, ONE LOOSES CONTROL OF STEERING. THE CAR IS ALSO DIFFICULT TO STEER WHEN GOING INTO PASSING GEAR. I FEAR THAT LOSING CONTROL IS A MAJOR SAFETY PROBLEM. MY TOYOTA DEALERSHIP WILL NOT DO ANYTHING ABOUT THIS PROBLEM. THIS HAPPENS REPEATEDLY, EVEN THOUGH I DRIVE CONSERVATIVELY AND HAS SINCE I BOUGHT THE CAR IN DECEMBER 2014.

TWO OR THREE TIMES NOW, WHILE PAUSED IN TRAFFIC, I LOOK AT THE RADIO INSTRUMENT PANEL AND IT HAS COMPLETELY SHUT OFF AND REBOOTS, IT THEN CAUSES ALL PREVIOUSLY PROGRAMMED INFORMATION IN THE SYSTEM TO BE CHANGED. IN ADDITION AT THE SAME TIME, THE STEERING FEELS LIKE IT "PAUSES". I CHECKED MY VIN IT IS NOT IN THE RECALL BUT I WILL BE TAKING IT TO THE DEALER AS SOON AS POSSIBLE. ONCE THE ELECTRICAL RADIO/ENTERTAINMENT SYSTEM REBOOTED WHILE TRAVELING ON THE HIGHWAY, I ONLY NOTICED IT BECAUSE THE RADIO SHUT OFF. I DID NOT NOTICE ANYTHING AT THAT TIME WITH THE STEERING AND I THOUGHT IT WAS A FLUKE, BUT NOW AFTER THREE TIMES, I AM BRINGING TO THE DEALER

WHILE DRIVING ON A CITY STREET, THE STEERING BECAME EXTREMELY DIFFICULT AS IF POWER STEERING SHUT DOWN. "EPS FAILURE, STEERING WHEEL HARDER TO TURN" WARNING APPEARED ON THE DASH CLUSTER. WE PULLED OVER, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON -- THE WARNING DISAPPEARED AND STEERING WAS NORMAL AGAIN. OUR HIGHLANDER WAS MANUFACTURED IN 3/15. MY VIN WAS NOT IN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 15V144000. TOYOTA REPLACED THE STEERING COMPUTER UNDER WARRANTY, AT NO CHARGE. I'M WRITING TO SUGGEST THE EXTENT OF CONDITION NEEDS TO BE EXPANDED TO INCLUDE ADDITIONAL VEHICLES.

RECEIVED RECALL NOTICE. SCHEDULED SERVICE ON VEHICLE FOR SATURDAY THE 22ND OF SEPTEMBER 2015, 0930. DOCUMENTATION INDICATED THE RECALL WOULD TAKE A TOTAL OF APPROXIMATELY 4 HOURS TO COMPLETE. RECALL WAS FOR EPS ECU, URGENT SAFETY RECALL. AT ABOUT 1445, RECEIVED CALL FROM DEALER THAT THEY WOULD HAVE TO ORDER THE PART AND MY VEHICLE WOULD NOT BE READY UNTIL THE PART WAS IN ON TUESDAY THE 25TH AND REPAIRS COMPLETED. WHY DID THEY NOT HAVE THE PART ON HAND AT THE DEALER IF THIS WAS AN URGENT RECALL? CALLED TOYOTA, REF # 1508221403 AND THEY INDICATED THEY ONLY SEND THE PART WHEN THE VEHICLE HAS BEEN IDENTIFIED AS NEEDING THE REPAIR. THIS IS NOT "WITHIN A REASONABLE TIME" FOR AN URGENT SAFETY RECALL.

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURN. THE EPS WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,040.