2014 Toyota Highlander

AROUND 55,000 MILES DRIVEN, MY PANORAMIC ROOF STARTED LEAKING INTO PILLARS. IT CAUSED BOTH REAR DRIVERS SIDE AND PASSENGER SIDE SEAT WET AND CARPETS WET. MY ROOF LEAKS WHENEVER THERE IS RAIN. ROOF DOES NOT LEAK WHEN MY CAR IS PARKED DOWN HILL, BUT IT LEAKS WHENEVER CAR IS PARKED UPHILL. ROOF ALSO LEAKS DRIVING IN HIGHWAY IN HEAVY RAIN. I CONTACTED TOYOTA, BUT THEY SAID I HAVE TO PAY FOR THE LEAK SINCE IT IS OUT OF WARRANTY. THEY SAID I HAVE TO REPLACE PRETTY MUCH EVERYTHING INCLUDE SUNROOF.

THE VEHICLE WAS IN MOTION, AT 60 MPH, SOUTH BOUND ON RTE 495 SOUTH IN FOXBORO, MA AT 2:35 ON DEC 29, 2019. DRIVER HEARD A THUD ON THE ROOF, PULLED OVER TO THE BREAKDOWN LANE, OPENED THE MOONROOF SHADE AND DISCOVERED THAT MOONROOF GLASS WAS GONE. THERE WAS NO EVIDENCE OF SHATTERED GLASS. DRIVER DID NOT SEE ANY OTHER VEHICLE OR PERSON THAT WAS DAMAGED OR INJURED. DRIVER WAS TRAVELING ALONE. ON INSPECTION REPAIR SHOP DID NOT SEE ANY DAMAGE TO ROOF OR WINDOW FRAME AND NO GLASS SHARDS.

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE.

SPEEDOMETER NUMBERS ARE NOT VISIBLE TO THE DRIVER. THE NUMBERS INDICATING THE KILOMETER SPEED ARE TOO SMALL AND THE NUMBERS ARE NOT LIGHTED BRIGHTLY ENOUGH TO SEE. THE NUMBERS ARE NOT VISIBLE IN DAYLIGHT OR AT NIGHT. THIS CREATES A DANGEROUS CONDITION WHEN I AM DRIVING IN CANADA. THE TOYOTA SERVICE DEPARTMENT HAS NO SOLUTION TO THIS SERIOUS SAFETY PROBLEM. PLEASE NOT THAT I HAVE EXCELLENT EYESIGHT.

MY HIGHLANDER HAS HAD A TOTAL OF 14 (INCLUDING THE 4 ORIGINAL) DOOR ACTUATORS IN THE 4 PASSENGER DOORS. THE 1ST FAILED AT ABOUT 13K MILES. I HAVE ABOUT 75K MILES NOW. AS SOON AS (OR SHORTLY AFTER) A FAILED ONE HAS BEEN REPLACED, THE ISSUE TRAVELS TO ANOTHER DOOR. THAT PATTERN HAS CONTINUED TO REACH THE TOTAL NUMBER OF ACTUATORS SO FAR. THE 15TH ACTUATOR WILL SOON BE INSTALLED. TOYOTA WOULD NOT TAKE RESPONSIBILITY FOR THIS ISSUE ONCE THE WARRANTY EXPIRED, EVEN THOUGH IT ORIGINATED LONG BEFORE WARRANTY EXPIRATION. I DON'T BELIEVE THE ACTUATORS ARE ACTUALLY THE PROBLEM, BUT POSSIBLY WHATEVER COMPUTER OR DEVICE IS SENDING THE SIGNAL TO THE DOORS TO LOCK/UNLOCK. IT HAPPENS WITH EITHER THE REMOTE OR THE LOCKING CONTROLS ON THE DOORS ITSELF. I CONSIDER IT A SAFETY AND INCONVENIENCE ISSUE WHEN YOU CANNOT RELY ON THE DOORS TO LOCK OR UNLOCK UPON COMMAND. UPON LEAVING THE CAR, YOU'RE NEVER QUITE SURE IF THE CAR IS SAFELY SECURED. BEING THE PRIMARY DRIVER, I'M NOT CERTAIN IF THE AFFECTED DOOR DU JOUR IS LOCKING UPON PUTTING THE CAR IN DRIVE, WHICH COULD BE A HUGE SAFETY ISSUE. THE "BAD ACTUATOR" WILL ALSO NOT OPEN FREQUENTLY, WHICH IS A HUGE INCONVENIENCE IF RAIN IS POURING AND YOU HAVE YOUR HANDS FULL. PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFORMATION.

ONE DAY I FIND A WATER UNDER THE DRIVER SEAT AND UNDER THE PASSENGER SEATTLE AND THE BACK SEAT TOO SO I TAKE IT TO THE DEALER AND THEY SAID THAT DRAIN CLOGGED DUE TO A LOT OF RAIN AND DEBRIS AND THEY ASK ME TO CALL MY INSURANCE COMPANY AND THEY SAID THEY HAVE A LOT OF CARS PARK THERE HAVE THE SAME PROBLEM AND I TOLD THEM I HAVE A WARRANTY ON THE CAR AND THEY SAID IT DOESN'T MATTER AND THEY DON'T WANT TO FIX IT WITH THE FACTORY WARRANTY AND THAT FLOOD CAN CAUSE A SERIOUS ACCIDENT OR FIRE BECOUSE ALL THE WIRE THERE