Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
360–25K
2625–50K
3150–75K
1675–100K
15100–150K
3150K+
127 reports with mileage · 55 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports3 fire reports5 injury reports
What owners actually said
182 reports
40,000 miles · Feb 11, 2016
Steering
AT 40,000 MILES I NOTICED FOR THE FIRST TIME A CLUNKING NOISE IN THE STEERING COLUMN WHEN I TURNED THE STEERING WHEEL RIGHT OR LEFT WHILE AT A SLOW SPEED. OVER THE NEXT FEW WEEKS IT WORSENED. I LOOKED UP THE ISSUE ON THE INTERNET AND FOUND DOZEN OF SIMILAR OCCURRENCES IN THIS SAME MODEL WITH VEHICLE OWNERS REPORTING HAVING TO …
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AT 40,000 MILES I NOTICED FOR THE FIRST TIME A CLUNKING NOISE IN THE STEERING COLUMN WHEN I TURNED THE STEERING WHEEL RIGHT OR LEFT WHILE AT A SLOW SPEED. OVER THE NEXT FEW WEEKS IT WORSENED. I LOOKED UP THE ISSUE ON THE INTERNET AND FOUND DOZEN OF SIMILAR OCCURRENCES IN THIS SAME MODEL WITH VEHICLE OWNERS REPORTING HAVING TO REPLACE THE STEERING SHAFT. SOMETIMES IF LEFT LONG ENOUGH, I READ THAT THIS HAS LEAD TO STEERING FAILURE. I TOOK THE HIGHLANDER TO MY DEALER TODAY WHO DETERMINED THE STEERING SHAFT REQUIRED REPLACEMENT WHICH WILL COST AROUND $600. THIS TO ME IS A SAFETY ISSUE BECAUSE WHO KNOWS WHAT WOULD HAVE HAPPENED IF I HAD LET THIS GO. I HAVE MAINTAINED THIS CAR EXACTLY AS RECOMMENDED IN THE OWNERS MANUAL. THIS DOES NOT SEEM LIKE THIS IS NORMAL WEAR AND TEAR. I HAVE OWNED OVER A DOZEN VEHICLES IN THE LAST 40 YEARS AND HAVE NEVER EXPERIENCED A PROBLEM WITH THE STEERING SHAFT. I AM CURIOUS WITH SO MANY OTHER OCCURRENCES OF THIS SAFETY ISSUE BY OTHER VEHICLE OWNERS WHY THIS HASN'T RESULTED IN A RECALL TO REPAIR ALL HIGHLANDERS OF THIS VINTAGE WITH THIS STEERING SHAFT.
NHTSA ODI #10825630
49,000 miles · Jan 25, 2016
Air Bags
RE: OCCUPANT CLASSIFICATION SYSTEM, SRS, ZERO POINT CALIBRATION SAFETY ISSUE. OWNERS WILL BE RELUCTANT TO SPEND $130+ AT THE DEALER FOR CALIBRATION. LOCAL REPAIR SHOPS IS NOT EQUIPPED TO DO THE CALIBRATION. MUST BE A DEALER. I SPENT THE MONEY. I KNOW OF OTHERS WHO HAVE NOT. THIS VEHICLE HAS 49000 MILES ON IT. THE PASSENGER …
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RE: OCCUPANT CLASSIFICATION SYSTEM, SRS, ZERO POINT CALIBRATION SAFETY ISSUE. OWNERS WILL BE RELUCTANT TO SPEND $130+ AT THE DEALER FOR CALIBRATION. LOCAL REPAIR SHOPS IS NOT EQUIPPED TO DO THE CALIBRATION. MUST BE A DEALER. I SPENT THE MONEY. I KNOW OF OTHERS WHO HAVE NOT. THIS VEHICLE HAS 49000 MILES ON IT. THE PASSENGER SEAT IS INFREQUENTLY USED. THE WARNING LIGHTS AND DISPLAY WENT OFF JUST AFTER SOMEONE SAT IN THE PASSENGER SEAT. SOMETHING IS NOT RIGHT WITH THIS SEAT SENSOR SYSTEM. LOTS OF PEOPLE COMPLAINING ONLINE ABOUT THE NEED TO RE-CALIBRATE.
NHTSA ODI #10822127
Mileage unknown · Nov 9, 2015
Electrical SystemStructure
REAR TAILGATE NO LONGER WORKS.STARTED NOT CLOSING OFF AND ON IN JAN. 2015. FINALLY STOPPED WORKING ALL TOGETHER IN AUGUST 2015.TOOK TO MY LOCAL DEALERSHIP TO SEE WHY IT WAS NOT WORKING THEY DIAGNOSED IT AS A BROKEN MOTOR.I WOULD BE RESPONSIBLE FOR THE COST TO FIX IT.SINCE IT IS NOW OUT OF WARRANTY. CONTACTED THE TOYOTA CORPORATI…
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REAR TAILGATE NO LONGER WORKS.STARTED NOT CLOSING OFF AND ON IN JAN. 2015. FINALLY STOPPED WORKING ALL TOGETHER IN AUGUST 2015.TOOK TO MY LOCAL DEALERSHIP TO SEE WHY IT WAS NOT WORKING THEY DIAGNOSED IT AS A BROKEN MOTOR.I WOULD BE RESPONSIBLE FOR THE COST TO FIX IT.SINCE IT IS NOW OUT OF WARRANTY. CONTACTED THE TOYOTA CORPORATION THEY WENT OVER MY COMPLAINT AND SAID THEY WOULD NOT COVER IT UNDER WARRANTY EVEN THOUGH THERE IS A TOYOTA SERVICE BULLETIN ON IT IN 2012 AND MANY CLASS ACTION LAW SUITS FILED ON IT.
NHTSA ODI #10789424
50,000 miles · Nov 7, 2015
Steering
KLUNK SOUND AND FEELING IN STEERING WHEEL STARTED AROUND 48000 MILE AT 51000 TOLD BY DEALER THE INTERMEDIATE STEERING SHAFT NEEDED REPLACING. THIS SEEMS TO BE AND ON GOING PROBLEM WITH TOYOTA CARS
NHTSA ODI #10788977
80,000 miles · Oct 16, 2015
Unknown Or Other
LIFT GATE HANDLE LITERALLY FELL OFF AND BROKE AS WE WERE CLOSING THE DOOR USING THE POWER BUTTON ON THE REAR DOOR. SCREW JUST FELL OUT OF ITS ATTACHMENT. UNABLE TO USE POWER LIFT GATE FUNCTION. PART OF THE REAR DOOR AREA WHERE THE HINGE IS ATTACHED IS WARPED, POSSIBLY STRUCTURAL ISSUES.
NHTSA ODI #10782902
37,000 miles · Oct 3, 2015
Power Train
PLACED VEHICLE IN PARK IN GARAGE AND TOOK FOOT OFF BRAKE. I OPENED THE CAR DOOR TO MAKE SURE IN WAS PARKED STRAIGHT, AND THE CAR BEGAN ROLLING BACKWARDS. THEM CAR ROLLED ABOUT A FOOT, WITH THE DOOR STRIKING A GARAGE PILLAR BEFORE I COULD APPLY THE BRAKES. DAMAGE TO THE VEHICLE WAS ONLY COSMETIC, BUT THE EVENT WAS UNNERVING AND …
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PLACED VEHICLE IN PARK IN GARAGE AND TOOK FOOT OFF BRAKE. I OPENED THE CAR DOOR TO MAKE SURE IN WAS PARKED STRAIGHT, AND THE CAR BEGAN ROLLING BACKWARDS. THEM CAR ROLLED ABOUT A FOOT, WITH THE DOOR STRIKING A GARAGE PILLAR BEFORE I COULD APPLY THE BRAKES. DAMAGE TO THE VEHICLE WAS ONLY COSMETIC, BUT THE EVENT WAS UNNERVING AND POTENTIALLY VERY DANGEROUS.
NHTSA ODI #10779530
Mileage unknown · Sep 23, 2015
Visibility
2012 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD ISSUES. *SMD THE CONSUMER STATED HE NOTICED THE START OF PITTING IN THE WINDSHIELD THAT GAVE OFF A DARK LOOK. THE CONDITION BECAME WORSE, SO HE TOOK THE VEHICLE TO THE DEALER ON NOVEMBER 20, 2014. THE DEALER DID NOT SEEM INTERESTED IN THE CONSUMERS CON…
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2012 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD ISSUES. *SMD THE CONSUMER STATED HE NOTICED THE START OF PITTING IN THE WINDSHIELD THAT GAVE OFF A DARK LOOK. THE CONDITION BECAME WORSE, SO HE TOOK THE VEHICLE TO THE DEALER ON NOVEMBER 20, 2014. THE DEALER DID NOT SEEM INTERESTED IN THE CONSUMERS CONCERN. THE CONSUMER BELIEVED THE PITTING WAS THE RESULT OF DETERIORATION OF THE GLASS DUE TO EITHER INCLUSIONS OR CHEMICAL INTERACTION WITH NORMAL ENVIRONMENTAL CONDITIONS. *JB
NHTSA ODI #10682287
18,250 miles · Aug 19, 2015
Visibility/wiper
DRIVING VISIBILITY IS AFFECTED AS THE PART HANGS DOWN OBSCURING THE ROAD.
NHTSA ODI #10749682
53,000 miles · Aug 18, 2015
Visibility
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 25 MPH, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT A…
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TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 25 MPH, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10749412
25,000 miles · Aug 11, 2015
Visibility/wiper
THE SUN GLASS HOLDER DOES NOT STAY LATCHED. IT WILL FALL AND PARTIALLY OBSCURES THE REAR VIEW MIRROR
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence & remedy
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Additional source detail variants (2)
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA18006 · Steering Column Separation
Opened Nov 16, 2018 · Closed Apr 2, 2024
Status: closed (inferred from source dates) · Steering; Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18005 · Upper Steering Column Separation
Opened May 4, 2018 · Closed Nov 20, 2018
Status: closed (inferred from source dates) · Steering; Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Additional source detail variants (2)
Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Steering
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
2012 Toyota Highlander Problems, Complaints & Recalls | Skip That Year
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