2025 Toyota Crown Signia

The contact's wife owns a 2025 Toyota Crown Signia. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2025 Toyota Crown Signia. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable, and the display screen appeared blank. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part for the recall repair was not yet available. The vehicle was taken to a dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact expressed concerns that the failure was hazardous and rendered the vehicle unsafe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,500. The VIN was not available.

A few weeks after purchasing this vehicle in Dallas, TX we drove to Florida. About 4 hours into the trip we stopped for lunch and noticed both of our cells phones had not charged and in fact had discharged quite a bit. Further testing shows none of the front or rear USB Type-C ports would charge any cell phone we plugged into them. I purchased a USB volt meter and verified that the car would only send a small fraction of an amp to any cell phone plugged into these four ports. After discussing it with the dealer we tried different phones, different cables, and even every new Toyota on the show room floor. No single vehicle's front or rear Type-C ports would charge any cell phone we tried. Since then we have tried 4 friends Lexus vehicles and found the same issue exists in all of them. Any Type-C port labeled with a lightning bolt (i.e. a charging port) will not charge any phone we've tried. Any Type-C port that is marked as a data port will charge the phone. We have tried 5 different Samsung and 3 different iPhones and none will charge in the Type-C ports marked as charging ports. All phones and cables we've tested work with all home chargers and every other vehicle make and model we've tested with. The Samsung phones we have quick access to and originally used in testing are S21, S24, and A54. The iPhones are about two year old models.

The car was leased on 12/18/2024. On 01/24/2025, after starting the vehicle, the check engine light came on with the description: "a malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. Contact your Toyota dealer to have your vehicle inspected." I am attempting to get an appointment now to get the car in for service but being a month old - this shouldn't be happening.