NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
269 reports102,216 miles · Mar 5, 2018
Electrical System
THE FRONT DOORS NO LONGER LOCK BY PRESSING THE BUTTON ON THE DOOR. THE DRIVER SIDE DOOR DOES NOT LOCK AT ALL, EVEN IF THE LOCK IS PRESSED BY HAND. IT STARTED DOING IT EVERY FEW DAYS, BUT NOW THE DOORS HAVE STOPPED ALTOGETHER. WE WERE ABLE TO FIND OUT THAT THE ACTUATORS ARE FAULTY. THE CAR IS A 2014 AND THE PROBLEM IS SOMETHING W…
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THE FRONT DOORS NO LONGER LOCK BY PRESSING THE BUTTON ON THE DOOR. THE DRIVER SIDE DOOR DOES NOT LOCK AT ALL, EVEN IF THE LOCK IS PRESSED BY HAND. IT STARTED DOING IT EVERY FEW DAYS, BUT NOW THE DOORS HAVE STOPPED ALTOGETHER. WE WERE ABLE TO FIND OUT THAT THE ACTUATORS ARE FAULTY. THE CAR IS A 2014 AND THE PROBLEM IS SOMETHING WE HAD NO CONTROL OVER. THERE ARE REPORTS OF THIS HAPPENING TO OTHER PEOPLE WITH 2014 COROLLAS AS WELL. THIS IS A MAJOR SAFETY ISSUE.
NHTSA ODI #11076353
77,000 miles · Mar 2, 2018
Electrical System
THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITSELF WORKS, BUT THE COMPUTER WON'T BOOT-…
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THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITSELF WORKS, BUT THE COMPUTER WON'T BOOT-UP. THIS IS DISTRACTING WHILE DRIVING, AND PREVENTS THE USE OF ALL THE SAFETY FEATURES THAT RELY ON IT'S FUNCTION. I HAVE DONE EXTENSIVE READING ON THE INTERNET AND HAVE FOUND THAT THIS IS A COMMON PROBLEM IN 2014-2016 TOYOTA VEHICLES THAT HAVE THE PREMIUM ENTUNE SYSTEM WITH NAVIGATION. THEY ADMITTEDLY STATE THAT THE FUGITSU COMPONENT IS FAULTY AND THEY HAVE SINCE STARTED USING A PANASONIC UNIT TO AVOID FUTURE PROBLEMS. TOYOTA PRICES THE REPLACEMENT PART AT $3450. THIS IS UNACCEPTABLE, WHEN THEY KNOW THAT THE PROBLEM IS NOT THE FAULT OF THE CAR OWNER, BUT RATHER A FAULTY PART THAT WAS USED DURING THE MANUFACTURE OF THE VEHICLE. ACCORDING TO THE POST OF ONE TOYOTA TECHNICIAN, TOYOTA HAS REPLACED 1 MILLION OF THESE UNITS, BUT UNLESS THE VEHICLE IS STILL UNDER WARRANTY THEY REFUSE TO COVER THE REPAIR COST BECAUSE TOYOTA DOES NOT THINK THIS MALFUNCTION IS A SAFETY ISSUE A RECALL OR WARRANTY EXTENSION HAS NOT BEEN ISSUED. I THINK IT IS A SAFETY ISSUE WHEN THE HANDS-FREE FUNCTION DOES NOT WORK AND THE SCREEN IS VISUALLY DISTRACTING AS IT CONSTANTLY POWERS ON AND OFF. IT ALSO MEANS AN INOPERABLE NAVIGATION SYSTEM COULD BE A SAFETY ISSUE AS WELL AS NOT HAVING THE HANDS-FREE CALLING AND TEXTING. I HAVE TRIED TO RESET THE RADIO, DO A HARD RESET BY HOLDING THE POWER BUTTON AND REPLACING THE BATTERY. NOTHING WORKS. I CALLED TOYOTA AND GOT ROUTED AROUND AND HUNG UP ON. MECHANIC QUOTED ME MORE THAN $3500 FOR THE REPAIR. THIS IS UNACCEPTABLE WHEN IT IS A KNOWN ENTUNE DEFECT AFFECTING MANY MODELS ACROSS MANY YEARS!
NHTSA ODI #11075802
Mileage unknown · Mar 2, 2018
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2014 TOYOTA COROLLA. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM NORMAL WEAR AND TEAR, WHICH CAUSED THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISES TO THE LEFT SHOULDER AND RIGHT SIDE OF THE BODY. M…
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TL* THE CONTACT OWNED A 2014 TOYOTA COROLLA. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM NORMAL WEAR AND TEAR, WHICH CAUSED THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISES TO THE LEFT SHOULDER AND RIGHT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND DEEMED DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #11075793
75,000 miles · Feb 28, 2018
Power Train
PURCHASED CAR ON 2014 ON 02/21/2018, 4 YEARS LATER THE CAR SLOWS DOWN WHILE DRIVING ON THE HIGHWAY. I PULL OVER TO THE SIDE MEDIAN AND TOW THE CAR TO TOYOTA DEALER. THEY EXPLAINED THE TRANSMISSION LOCKED IT WILL NEED A NEW ONE FOR 6K OR REBUILT FOR 3K. HOW DOES THIS HAPPEN TO A 4 YEAR OLD TOYOTA .
NHTSA ODI #11075447
135,000 miles · Feb 19, 2018
Electrical System
THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, BACK-UP CAMERA, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITS SELF WORKS, BUT THE CO…
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THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, BACK-UP CAMERA, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITS SELF WORKS, BUT THE COMPUTER WON'T BOOT-UP. THIS IS DISTRACTING WHILE DRIVING, AND PREVENTS THE USE OF ALL THE SAFETY FEATURES THAT RELY ON IT'S FUNCTION. I HAVE DONE EXTENSIVE READING ON THE INTERNET AND HAVE FOUND THAT THIS IS A COMMON PROBLEM IN 2014-2016 TOYOTA VEHICLES THAT HAVE THE PREMIUM ENTUNE SYSTEM WITH NAVIGATION. THEY ADMITTEDLY STATE THAT THE FUGITSU COMPONENT IS FAULTY AND THEY HAVE SENSE STARTED USING A PANASONIC UNIT TO AVOID FUTURE PROBLEMS. TOYOTA PRICES THE REPLACEMENT PART AT $3450. THIS IS UNACCEPTABLE, WHEN THEY KNOW THAT THE PROBLEM IS NOT THE FAULT OF THE CAR OWNER, BUT RATHER A FAULTY PART THAT WAS USED DURING THE MANUFACTURE OF THE VEHICLE. ACCORDING TO THE POST OF ONE TOYOTA TECHNICIAN, TOYOTA HAS REPLACED 1 MILLION OF THESE UNITS, BUT UNLESS THE VEHICLE IS STILL UNDER WARRANTY THEY REFUSE TO COVER THE REPAIR COST BECAUSE TOYOTA DOES NOT THINK THIS MALFUNCTION IS A SAFETY ISSUE A RECALL OR WARRANTY EXTENSION HAS NOT BEEN ISSUED. I THINK IT IS A SAFETY ISSUE WHEN THE HANDS-FREE FUNCTION DOES NOT WORK AND THE REVERSE CAMERA DOES NOT WORK. ALSO AN INOPERABLE NAVIGATION SYSTEM COULD BE A SAFETY ISSUE TOO. I HAVE TRIED TO RESET THE RADIO, DO A HARD RESET BY HOLDING THE POWER BUTTON AND DISCONNECTING THE BATTERY. NOTHING WORKS. I CALLED TOYOTA AND THEY QUOTED ME MORE THAN $3600 FOR THE REPAIR. THIS IS UNACCEPTABLE.
NHTSA ODI #11073744
25,177 miles · Feb 18, 2018
Engine
ECU ISSUE ASSOCIATE EVP LEAK. REPLACED FUEL CAP, CHARCOAL FILTER TUBING BUT PROBLEM PERSISTS. DEALERSHIP RECOMMEND CHARCOAL FILTER REPLACEMENT WHICH IS OVER $2000. EMMISSION SYSTEM SHOULD BE COVERED UNDER LONGER WARRANTY FOR A VEHICLE THAT IS MERELY 3 YEARS OLD.
NHTSA ODI #11073522
Mileage unknown · Feb 14, 2018
Air BagsService BrakesVehicle Speed ControlCrashInjury
TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. WHILE DRIVING LESS THAN 30 MPH FROM A CUL-DE-SAC, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED INDEPENDENTLY. THE ACCELERATOR PEDAL WAS STUCK AND WOULD NOT RELEASE. THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE BRAKES WERE APPLIED WITH FORCE, BUT FAILED TO STOP…
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TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. WHILE DRIVING LESS THAN 30 MPH FROM A CUL-DE-SAC, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED INDEPENDENTLY. THE ACCELERATOR PEDAL WAS STUCK AND WOULD NOT RELEASE. THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE BRAKES WERE APPLIED WITH FORCE, BUT FAILED TO STOP THE VEHICLE. THE DRIVER SUSTAINED BACK AND NECK PAIN. THE PASSENGER SUSTAINED CHEST PAINS. BOTH OCCUPANTS RECEIVED MEDICAL TREATMENT. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH AND WAS TO TOW THE VEHICLE TO INSPECT THE CAUSE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. A POLICE REPORT WAS FILED. THE MANUFACTURER ISSUED 32 TSBS FOR THE ELECTRICAL SYSTEM AND TWO FOR THE BRAKE SYSTEM. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR
NHTSA ODI #11072854
Mileage unknown · Dec 21, 2017
Electrical SystemVisibility/wiper
TL-CONTACT OWNS A 2014 TOYOTA COROLLA S VEHICLE HAS 29000 MILES----- CONTACT STATTED WHEN DEFROSTER IS TURNED ON THE RADION CUTS OFF--- REAR WINDOW DEFROSTER WIRING DESTROYED. DEFROSTER STOPPED WORKING---- CONTACT SPOKE WITH TOYOTA AND TOYOTA STATED CONTACT WOULD HAVE TO PAY FOR NEW WINDOW.... WARRANTY IS EXPIRED... 0 RECALLS …
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TL-CONTACT OWNS A 2014 TOYOTA COROLLA S VEHICLE HAS 29000 MILES----- CONTACT STATTED WHEN DEFROSTER IS TURNED ON THE RADION CUTS OFF--- REAR WINDOW DEFROSTER WIRING DESTROYED. DEFROSTER STOPPED WORKING---- CONTACT SPOKE WITH TOYOTA AND TOYOTA STATED CONTACT WOULD HAVE TO PAY FOR NEW WINDOW.... WARRANTY IS EXPIRED... 0 RECALLS ASSOCIATED WITH THIS VIN...CB
NHTSA ODI #11055878
Mileage unknown · Dec 19, 2017
Electrical SystemUnknown Or OtherWheels
AUDIO/NAVIGATIONAL UNIT IS NOT FUNCTIONAL, RENDERING ALL FEATURES (OTHER THAN ACTUAL MOBILITY) NON-FUNCTIONAL - I TRAVEL/LIVE IN A HANDS FREE CITY/STATE, AND SPECIFICALLY PURCHASE THIS VEHICLE FOR AUDIO/NAVIGATIONAL UNIT AND THE BLUE TOOTH TECHNOLOGY. ALSO, FLASHES LIGHT UNCONTROLLABLY WHILE IT CONSTANTLY REBOOTS (DISTRACTION - …
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AUDIO/NAVIGATIONAL UNIT IS NOT FUNCTIONAL, RENDERING ALL FEATURES (OTHER THAN ACTUAL MOBILITY) NON-FUNCTIONAL - I TRAVEL/LIVE IN A HANDS FREE CITY/STATE, AND SPECIFICALLY PURCHASE THIS VEHICLE FOR AUDIO/NAVIGATIONAL UNIT AND THE BLUE TOOTH TECHNOLOGY. ALSO, FLASHES LIGHT UNCONTROLLABLY WHILE IT CONSTANTLY REBOOTS (DISTRACTION - ESPECIALLY AT NIGHT AND DURING INCLEMENT WEATHER). CANNOT ACCESS DIAGNOSTIC INFORMATION ON VEHICLE (TIRES, ENGINE, ETC.) AS PROMOTED/PROMISED FROM ENTUNE SOFTWARE. TOYOTA HAS A KNOWN ISSUE BUT WILL NOT REPLACE THE UNIT (T-SB 0172.16) AND STATES IT WAS DUE TO WARRANTY EXPIRATION, BUT NEVER NOTIFIED CUSTOMER (I.E. ME) ABOUT ISSUE EVEN WHEN I REACHED OUT TO TOYOTA TO RESOLVE. EVEN WHEN I NOTIFIED A LOCAL SERVICE/DEALERSHIP, THEY IGNORED MY SAFETY CONCERNS. ORIGINALLY TOYOTA SAID THEY WOULD HELP (SEPTEMBER), NOW (DECEMBER) THEY ARE STATING THEY WILL NOT.
NHTSA ODI #11055564
10,000 miles · Dec 5, 2017
Vehicle Speed Control
TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. WHILE TURNING INTO A PARKING SPACE AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL…
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TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. WHILE TURNING INTO A PARKING SPACE AT APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FRANKFORT TOYOTA, 1001 LEESTOWN RD, FRANKFORT, KY 40601), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *JS
NHTSA ODI #11052623
Official recalls
2Jan 17, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
Oct 17, 2013
Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."
Consequence & remedy
Consequence: A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.