2025 Toyota Corolla Cross

The contact owns a 2025 Toyota Corolla Cross. The contact stated that while driving on several occasions at undisclosed speeds, the vehicle accelerated inadvertently. Additionally, the contact stated that on several occasions while driving at undisclosed speeds, the brakes were inadvertently activated. The contact stated that the driver needed to remain alert while driving the vehicle. The contact no longer feels safe driving the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,600.

I DON'T KNOW EXACTLY THE PROBLEM PART, BUT IT IS UNSAFE TO DRIVE. I ONLY GOT IT FOR ONE WEEK. I DID LET THEM KNOW SINCE THE SECOND DAY I HAD THE CAR, IT WAS KEEPING BREAKING DOWN ON THE STREET. THEY TOLD ME TO KEEP DRIVING IT TO GET COMFORTABLE WITH THE TECHNOLOGY IT HAD. THINKING IS WAS TECHNOLOGY LIKE THEY SAID I KEEP DRIVING IT AND I HAVE EXPERIENCED 3 OCCURRENCES OF A SERIOUS SAFETY CONCERN. THE CAR JUST LOSES POWER IN THE MIDDLE OF THE ROAD and picks back up and continues like nothing happened. I could have been hit by another car. I bring the car back to them because I'm scared to keep driving it, my 3 kids have only me as family to support them, I do not want to die and leave them on the street. They have the car back the same week, and they have my $6700 down payment, as well as my trade Toyota CHR for another amount of $3700. The Sales manager told me I have to pay for the loan anyway, not to lose my credit. He said he had already spent his to get my credit okay, so I should pay for the car anyway because the loan is in my name. Or to sell him the car and pay the rest of the money after he values the car. It's unfair to me to lose my $6700 plus the $3700 from the trade plus my credit. I need a car, but not an unsafe one, which was the reason why I spent all this money and ended up with nothing. i need help to get another car or my money back to find another Brand, that's not my first time victim from Toyota.

Car purchased new from Toyota dealer. Picked up [XXX]. Immediately found faulty problems with interior and exterior of car. No quality control or post delivery checks were conducted. Car brought back to dealer the next working day ([XXX]) and spent a week there but repairs were not attempted. Complaint filed with Toyota USA headquarters and request for them to take the car back and give refund on July 1st. Car infotainment system blacks out, dashboard is warped and speakers are coming out of their place on dashboard. Steering wheel is puckering. Toyota headquarters said it will open a case to look into it. The car had less than 100miles on it. On July 26th I log into the Toyota complaints website to add more information and find that the case status is “closed” and no one is reachable to contact at the Toyota headquarters. [XXX] as I am driving the car on a main highway, the car suddenly completely stops without any warning. Engine light is on. “Hybrid system malfunction” and car brakes stop working. My life was threatened by this unreliable dangerous new car and car had to be towed back to dealer. Car never switched on again after that. A service department supervisor at the Toyota dealer (Pauly Toyota in Illinois) mentioned to me at the beginning of July that usually, new cars delivered to the dealer need to be inspected but pauly Toyota does not employ these special inspectors and instead “a regular mechanic does a look over”. He also said this model of Toyota (Corolla cross hybrid) is new and the team is not familiar with its repairs and parts need pre ordering as none can be available for such a new model. I relayed this information to Toyota headquarters on July 1st and again on July 26th but was told both times “Toyota trusts its dealers with the repairs”. My life was put in danger and this was preventable. Toyota USA refuse to do a recall on this vehicle when it is dangerous and not fit to be a car for humans. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(