Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 10 of 174 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 102 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports0 fire reports4 injury reports
What owners actually said
174 reports
Mileage unknown · May 8, 2024
Exterior Lighting
There is an issue with the head lights. There are shadows in the lenses or covers that create a distraction while you are driving. I was told that Toyota did it not to have lights go into on coming cars but they make it hard for the driver to see also because it makes it look like something is in the road. I feel that they shoul…
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There is an issue with the head lights. There are shadows in the lenses or covers that create a distraction while you are driving. I was told that Toyota did it not to have lights go into on coming cars but they make it hard for the driver to see also because it makes it look like something is in the road. I feel that they should change this cause it's a not to good of a design and it could cause a accident. Thanks
NHTSA ODI #11587759
Mileage unknown · May 3, 2024
Electrical SystemVisibility/wiper
I have run into issues with the auto start/stop or brake hold being on while the windshield wipers are on. I get a "steering fluid low" message that comes up on the dashboard and the car becomes inoperable. I have to turn the car off and turn it back on in order to drive it again. This has been going on since I purchased the car…
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I have run into issues with the auto start/stop or brake hold being on while the windshield wipers are on. I get a "steering fluid low" message that comes up on the dashboard and the car becomes inoperable. I have to turn the car off and turn it back on in order to drive it again. This has been going on since I purchased the car in March 2023. I have not gone to a dealer around this issue as I've heard from other Toyota Corolla Cross owners have run into the same issue and that there is no remedy for the issue. There is no warning that this will happen, it happens unexpectedly and typically I'm sitting at stop signs or red lights.
NHTSA ODI #11586904
Mileage unknown · Apr 20, 2024
Air BagsEngineForward Collision Avoidance
When I was driving, I stopped at a light, and the engine turned off. Lights, alarms went on and my car would not start. The dashboard read that there was engine failure. The car didn’t respond to pressing the brake, or shifting gears. I had to turn the car off and restart it for it to start working again. Thankfully, I was …
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When I was driving, I stopped at a light, and the engine turned off. Lights, alarms went on and my car would not start. The dashboard read that there was engine failure. The car didn’t respond to pressing the brake, or shifting gears. I had to turn the car off and restart it for it to start working again. Thankfully, I was not on a hill where the car would’ve started rolling forwards or backwards. This had previously happened at another stop light. When we brought the vehicle in for a recall related to the steering column, they mentioned our car is not affected. But there seems to be an issue, and I’m concerned that it will endanger me and my passengers.
NHTSA ODI #11584232
Mileage unknown · Apr 11, 2024
Electrical SystemEngine
Vehicle stalled while driving with both front and rear wind shield wipers on. It was raining when this occurred. We were in heavy traffic and vehicle would not move, putting us at risk. The dealer states that they are unaware of this failure occurring in the 2023 corolla cross model. The failure happened suddenly without any typ…
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Vehicle stalled while driving with both front and rear wind shield wipers on. It was raining when this occurred. We were in heavy traffic and vehicle would not move, putting us at risk. The dealer states that they are unaware of this failure occurring in the 2023 corolla cross model. The failure happened suddenly without any type of warning.
NHTSA ODI #11582326
Mileage unknown · Mar 18, 2024
Fuel/propulsion System
Purchased car in March 2023. August 2023, rainy day. Engine shut off when at light and foot on brake. Warning signals of "engine stopped, press brake firmly to restart,’ and ‘low power steering’.” displayed. Had to put car in park to restart. Took to Toyota dealership where purchased, they couldn't recreate. Happened again late…
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Purchased car in March 2023. August 2023, rainy day. Engine shut off when at light and foot on brake. Warning signals of "engine stopped, press brake firmly to restart,’ and ‘low power steering’.” displayed. Had to put car in park to restart. Took to Toyota dealership where purchased, they couldn't recreate. Happened again later that evening. Took pics of dash and took into dealership next day. They had it for almost 3 months. Said it was the second starter. Drove fine for about 3 months and then happened again on 3/8. Took in again and they could not recreate. Not safe to drive as it happens in heavy traffic somethimes.
NHTSA ODI #11577964
Mileage unknown · Mar 17, 2024
Structure
Exploding Sunroof Issue: I was driving to work in my 2023 Toyota Cross on [XXX] at approximately [XXX] and I was traveling approximately 25 miles per hour when I heard what sounded like grinding glass and then wind noise quickly started coming in, although at the time I didn't know where it was coming from so I looked around to …
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Exploding Sunroof Issue: I was driving to work in my 2023 Toyota Cross on [XXX] at approximately [XXX] and I was traveling approximately 25 miles per hour when I heard what sounded like grinding glass and then wind noise quickly started coming in, although at the time I didn't know where it was coming from so I looked around to see if the windows were all rolled up. I slid the cover of the sunroof partially back and glass rained down and at that time I realized the sunroof exploded. I took photos and a video of the sun roof and it looked like it blew outward. Nothing struck the sunroof and it seemed to have just spontaneously blew up and outward. I had only 2,950 miles on my car and I assumed it was a defect in glass or installation so my husband took it to the Toyota dealership service center in Carlsbad Ca where we purchased the car and they informed him it was not covered under warranty. They gave him an 800 number to call to find out why the warranty was denied and when he called they told them they would get back to him and that they would not put the denial in any written form as he requested. As of today March 17th, no one has called back so now we start the difficult process of trying to get answers from Toyota. Since we needed the car back and couldn't wait from Toyota's response, we were forced to turn it in to the insurance company and pay the deductible. After doing some research, I'm finding out exploding sunroofs is a known issue on Toyotas. I believe this is an extreme safety hazard and am surprised the company was quick to deny it as a warranty issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11577884
Mileage unknown · Mar 12, 2024
Exterior Lighting
See attached document for complaint
NHTSA ODI #11576810
Mileage unknown · Feb 24, 2024
Engine
The car shuts off completely when I brake at a stop light. When I lifted off my foot from the brake pedal it didn't restart. It had completely shut off and I had to put the car in park and restart in order to drive. This is dangerous as when the light turned green I could not move and cars behind me are already in drive. This in…
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The car shuts off completely when I brake at a stop light. When I lifted off my foot from the brake pedal it didn't restart. It had completely shut off and I had to put the car in park and restart in order to drive. This is dangerous as when the light turned green I could not move and cars behind me are already in drive. This incident has happened 5 times and I took the car into Toyota and they said they could not diagnose the code.
NHTSA ODI #11573787
Mileage unknown · Feb 21, 2024
Unknown Or Other
I have contacted the Toyota company several times over the internal multimedia system in the vehicle I purchased in October 2023. This system requires that I download a poorly developed application on my phone from Toyota in order to fully interact with the system. I will not put any app on my personal phone that is a potential …
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I have contacted the Toyota company several times over the internal multimedia system in the vehicle I purchased in October 2023. This system requires that I download a poorly developed application on my phone from Toyota in order to fully interact with the system. I will not put any app on my personal phone that is a potential security risk and is one of the poorest rated apps on the app store where it resides. Because I won't add this awful Toyota tracking device on my phone, I am required to interact with this panel to distraction while driving, which is causing safety issues. I would like to know how it is legal for a corporation like this to require that someone download an app with security risks on their phone, in order to use an interior car function, which can cause major safety issues because it is so distracting while driving.
NHTSA ODI #11573145
Mileage unknown · Feb 16, 2024
Seats
The drivers seat side plastic panel where the control knobs are, the clips keep breaking from sitting. I’ve got it replaced once already and it has happened again
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Additional source detail variants (2)
Air Bags:frontal:driver Clockspring/spiral Cassette
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Steering:column
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Additional source detail variants (2)
Electrical System: Instrument Cluster/panel
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Air Bags:frontal
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Additional source detail variants (2)
Air Bags:frontal:driver Clockspring/spiral Cassette
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Steering:column
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Additional source detail variants (2)
Electrical System: Instrument Cluster/panel
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Air Bags:frontal
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Consequence: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2023 Toyota Corolla Cross Problems, Complaints & Recalls | Skip That Year
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