2023 Toyota Corolla Cross

I purchased a brand-new 2023 Toyota Corolla Cross LE on [XXX], in St. Croix, Virgin Islands, selling price, $31, 500.00 Early July 2025, I started the vehicle, and unexpectedly, multiple lights emerged on the dashboard screen per below, Exhibit 1 - Check Engine - Visit your dealer Exhibit 2 -Drive Start Control Malfunction - Visit your dealer Exhibit 3 - Parking Brake Malfunction Exhibit 4 - Secondary Collision - Brake System Malfunction Exhibit 5- Parking System Malfunction The vehicle was taken to Island Toyota on July 5th. The codes were cleared by removing the battery terminal. Two days later, the warning lights reappeared. After the technician performed diagnostic testing, I received a phone call to pick up the vehicle. The total cost of the ordered parts exceeds $2,000, which includes a computer. This vehicle is under warranty, particular vehicle IS NOT TWO YEARS OLD. This vehicle is a LEMON. I spoke with Carlos Rivera, a Customer Service Agent at Toyota of Puerto Rico. I notified him of this matter via phone calls, and he responded. He stated that his department is the warranty department, solely responsible for ordering parts for vehicles with warranties. He advised me to speak Ms Charla Green, the General Manager for Toyota St. Croix. Not quite sure why she never returns calls and is virtually unfeasible to speak with customers is atrocious. The front desk agents seems to be programmed to let you know Ms Green is not available and the supervisor, Ms Francis, seems uninterested in the daily chronicles with ones vehicle. The Entire department running blind while upper management is collecting hefty salaries. When the poor man cries out in distress, it’s a deep yearning for help and reassurance from the workers getting paid to help. While traversing on the [XXX], with a passenger in the vehicle, approximately, on [XXX], the instrument cluster display went BLANK, the vehicle lost power, slowed down, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552

My brand new car will shut off when coming to a complete stop to save energy as designed. However, when I step on the gas to go, the car shuts completely off, forcing me to put my car in park and restart the engine. It will make a strange noise and all the dash lights will go on. I brought my car in and was told the problem was fixed. It was not. This is the 2nd time I have brought my car back for shutting off. It is very frighting for your car not to move when you are pressing on the gas pedal.

Driving in Bumper-to-Bumper traffice on interstate 10. It was raining and the wipers were on. The problem occurred on December 20th during frequent starts and stops to maintain traffic flow with other vehicles. During one of the stops, the engine turned off as it normally does at a traffic light or when stuck in traffic. Upon lifting my foot off the brake, the car emiited loud sounds and various lights came on the dashboard. Cars behind me started honking their horns and other cars began acclerating passed me on the adjacent lanes. I was very upset and frightened. I tried several times to try and restart the car. I finally was able to get it started and drove directly to the dealer- Toyota of the Desert in Cathedral City. The Service writer said they could not find anything wrong with the car and would not give me a loaner. I am a health care provider and use my car to take my patients for doctor visits etc. She needs 24/7 coverage, so I asked her husband to pick me up at the dealer. He called the dealer and escalated the request for a loaner which was granted. The next day I asked him to return the loaner and pick up my car. He spoke with several people at the dealership including F&I, Service Director and Sales director and no one ever heard of this problem. He did some research and found that this problem has been reported many times. ie. Auto stop/start and many times with windshield wipers on causes car to unexpectantly stall. There are multiple reports listed under several categories on this database. This needs immediate attention before something terrible happens.

Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance with the Auto Stop Programming feature, however once the brake pedal was released, the engine failed to start while faults appeared on the instrument cluster display. When the vehicle was taken to the Toyota dealer, the manufacturer representative did not recognize the situation as a technical problem. They just advised to turn off the Auto Stop Feature as a "remedy" on August 3, 2023. Service job orders were not given when repair was requested. On November 13, 2023 the vehicle failed to engage any gear once the shift lever was moved from P to D. Malfunction faults appeared on the instrument cluster display and the engine stalled. Once again the vehicle put us on a safety risk due to manufacturer defects. The vehicle was transported to the Toyota Dealer for repair. I am a resident of Puerto Rico and this car was bought to accommodate my mother's and my needs of transportation to fulfill personal and professional necessities. Even though monthly payments are made in compliance with the financial commitment, warranty services already paid in advance are not being delivered or fulfilled. As a result of this condition, I am not able to recognize the trustworthiness of the vehicle under Toyota Brand advertising in Spanish "Maneja Confiado". It is my request for NHTSA to evaluate my complaint and investigate this defect of intermittent nature that compromises the safe use of this car by my family among traffic with other drivers. I will be seeking to cancel this purchase agreement and no longer recognize Toyota as a dependable or reliable option for transportation.

I was at a red light on a busy highway. All of a sudden my car stopped working: I got a message on the dashboard along the lines of "engine power low" and "press brake hard to restart". But even if I pressed the brake hard, nothing would happen, and my car wouldn't move forward. In fact, because I was on a slight uphill, releasing the brake pedal made my car go backwards. The steering wheel also felt locked. I was panicked because the light turned green and a lot of cars were waiting behind me. I put my hazard lights on, and kept trying to press the brake hard to no avail. Finally after about a minute, I put my car in park, and turned off my car. I then restarted it, and it suddenly worked. This was a super scary experience, and very disappointing since my car is new as of two months ago.

The contact owns a 2023 Toyota Corolla Cross. The contact stated that the automatic START/STOP feature intermittently failed to operate as needed. There was no warning light illuminated. The vehicle failed to restart upon depression of the accelerator pedal. The contact was forced to manually place the gear shift into park(P) and restart the vehicle. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

I was driving on the highway in traffic with the stop/start function active. It was raining and windshield wipers were on. Engine stalled in traffic and I couldn't turn the car back on, pressed the brake and it wouldn't restart. I put it in park and it started back up. The dash had a low power steering indicator and check engine light was on.

Just a couple weeks ago, my 16 year old daughter was driving our NEW 2023 Corolla Cross when she came to a busy intersection and had to stop for the red light. She reduced her speed to make the complete stop and WITHOUT engaging the ECO system (Stop/Start feature using the brake) the vehicle completely shut down and locked up on her with the "Power Steering Low" warning as well as some description about the brake. She asked what happened and what should she do. I turned the Hazard lights on and I asked her if she had tried to engage the ECO system Start/Stop and she said no. I told her to see if she could engage the Stop/Start by firmly pressing on the brake, she could not. I told her to put the car in park and again try to engage the ECO system, she could not. I told her to turn the vehicle off while in park and then restart the car. When she turned the car back on the warning cleared and she could drive the vehicle a few blocks to work. It was raining, not heavily, and we had the windshield wipers on. The "Power Steering Low" showed another time when I had the car idling in the parking lot with the wipers going waiting for my son after his game. I had to turn the car off. Numerous occasions the "Battery Charging" warning will appear when I have tried to engage the ECO system Stop/Start. One day I could not get the ECO system to engage no matter what I did, NO additional accessories were on. Same as the Power Steering Low issue unknown but, my daughter has experienced the wheel firmly locking up where she cannot control the wheel while centered in the lane. The lane assist seems to engage aggressively when not needed creating a temporary situation where the drive cannot control the wheel. My dealer has had the car 8 days without being able to replicate any error and unfortunately there SUBSTANTIAL DEFECTS DO NOT log in the cars history. Most concerning is the lack of logged warnings which the dealer says they can't diagnose the issue. Huge safety concern!!

I was driving my NEW 2023 corolla cross home on the side of the toll road (busy road). I stopped at a red light and pressed the brake down for the stop engine. When the light turned green and I let my foot off the brake warning lights went off saying “low steering power” the wheel locked and my car would not go. Kept saying “press brake firmly to restart” which I did several times and nothing happened. Finally I put the car in park and pressed the break with the start button a few times and it turned back on so I could drive away. However, I was stuck in the middle lane on road with a high speed limit between 50-60. I put my hazards on and cars were good about going around but it was very scary. Then the same thing happened when I was in the middle yield section trying to cross a very busy highway. I dont think the stop engine initiated and the car still locked up. This is a huge safety issue.