2023 Toyota Corolla Cross

* What component or system failed or malfunctioned, and is it available for inspection upon request? Likely Start/Stop feature (the feature that turns off the engine when stopped to improve fuel efficiency, then automatically restarts when you need to go). * How was your safety or the safety of others put at risk? - Car unpowered while in traffic. * Has the problem been reproduced or confirmed by a dealer or independent service center? - No * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, warning indicators only came on as/after the car shut off. When coming to a stop, the engine will turn off (this is expected). However, occasionally when this happens, an error message displays on the screen and the engine does not turn back on. This leaves you at a stop light/sign with a powered off car requiring putting the car in park and restarting the engine. So far, each time this has happened it was raining and the windshield wipers were on.

I was stopped at a red light and the engine cut off as it usually does (the car has stop/start system that is automatically enabled each time you turn the car on). When the light turned green, I pressed the gas pedal. The car froze in place and began beeping. Several indicator lights flashed on the dashboard. The dashboard said, "Ignition OFF. Press brake firmly to engage." I pressed the brake firmly but nothing happened. I turned on my hazard lights and put the car in park, thinking that might help. I attempted to turn the car off by pushing the button, but it did not turn off. The car refused to do anything and was simply frozen in place for about 3 minutes. After approximately 3 minutes of me having to direct traffic to go around me in the rain in a busy intersection during rush hour, the car simply stopped beeping and removed the error message. When I got home, I googled the issue and discovered that this is common in 2022 and 2023 Corolla Crossovers when both the automatic stop/start system and the windshield wipers are both engaged simultaneously. Since it frequently rains where I live, I am now I am scared to drive the car with automatic stop/start on. Since the car automatically turns this feature on every time you turn the car on, this requires disabling this feature anytime I want to go anywhere.

The contact owns a 2023 Toyota Corolla Cross. The contact stated while driving downhill at a slow speed in rainy weather with the windshield wipers intermittently activated, the vehicle stalled. The contact stated that the “Engine Stopped Press Brake Firmly to Restart” message was displayed. The contact stated that she depressed the brake pedal firmly and pressed the START/STOP button however, the vehicle failed to restart. The contact stated that she turned off the vehicle, shifted to park(P), depressed the brake pedal to restart the vehicle. The dealer was notified of the failure however, the contact was sent to a voicemail. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.

Twice while I was on a roadtrip this past weekend when I was stopped, I got an error that said "Steering Power Low." The first time I was in bumper to bumper traffic in the Bronx. My phone was plugged into the vehicle to use Android Car Play. It was drizzling off and on, so my wipers may have been on, but if so, they were on intermittent. To my recollection, I was not using other electronic components at that time. The second time I was at a stop light. It was a long light, but not unreasonably so. It was raining, so my headlights and windshield wipers were on. I was using Android Car play via bluetooth connection. Both times I had to put the car into neutral and restart it. The automatic start/stop feature was on both times because I have not figured out a way to permanently turn it off.

My vehicle stalled out 3 times in one day while stopped a t a traffic light. Windshield wipers were on (I do not recall what setting). First message displayed advised to press firmly on brake, which I did. Second message was "low power steering" and the engine shut off completely. I had to put in park, turn off, and restart. Thankfully it did without issue.

On March 9th 2023 I was stopped at a red light in my brand new 2023 Toyota Corolla Cross XLE that I had for only 13 days (it had 420 miles on it). It was raining and I had my wipers on. Suddenly a loud alarm/tone was heard and several warning lights flashed across the dash. Power steering low/engine stopped/press brake firmly to restart. The steering wheel was locked. I tried pressing my breaks several times but nothing happened. The car behind me was honking their horn over and over. Next thing I know, I feel a 'bump' as my car bumped into his. He got out of his car and came up to my window and asked "whats the problem?" I pointed at the dash and told him I had no idea what was going on! He said my car was slowly rolling backwards into his car. He told me to put the car into park and turn it off so it would stop rolling. When I did this, the alarm/tone stopped. When I started the car back up, all dash lights were off and I was able to drive it to the Toyota dealership that was about 1/2 a mile away from where it broke down. My car has been at the dealership now for 6 weeks. My case was escalated to Toyota Corporate. For the longest time they told me they "couldn't duplicate the problem" and there was nothing wrong with my car even though it had thrown a x206d code (power source stop/engine stall). It wasn't until I went to the dealership and showed them the youtube video of what I had also experienced that they were suddenly able to duplicate the problem. I have been told a "software update" is in the works and they had to hang onto my car until the update becomes available as it is a safety issue to have the car suddenly stop working while at a stop light in traffic.

The contact owns a 2023 Toyota Corolla Cross. The contact stated that while at a traffic light, the vehicle shutoff and failed to restart after several attempts. The message "Malfunction - Take to Dealer" was displayed. The contact stated that she shifted into park(P) and pressed the START button, and the vehicle responded as needed. However, the failure reoccurred several times while at a complete stop. The vehicle was taken to the dealer, who informed the contact that the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Purchased a Toyota Corolla Cross 2023 on April 14th. Was very excited until I began noticing when the “Automated Start Stop” system began to engage at times, when I had the system supposedly off. I took it to the dealership where they tried to reenact the problem and nothing happened, they assumed it was user error. On April 21st I had driven the car for approximately 40 minutes and it was raining very hard. I had the windshield wipers running, the radio was on and when I came to the stop sign, I engaged the break (the Automated Start Stop system was on) the car totally shut down with all its bells and whistles flashing telling me the engine was off, it needed fluid, etc. I was in quite a panic mode due to the weather conditions, and worried that someone was going to hit me from behind. After composing myself, I put the car in park and restarted the car. When I was safe to pull over I disengaged the Automatic Start Stop system. I was able to make it home. On April 22nd I took the car out to try to reenact the situation and after driving a short time, the car once again, shut down. This is very very dangerous. I now have disengaged the Automatic Start System in hopes that it will not shut down until I can return this lemon to the dealership.

What component or system failed or malfunctioned: I was stopped at a red light for about 60 seconds, and the engine's Auto Start-Stop feature was engaged (engine automatically shut off while idling at the traffic light). As the light turned green, I took my foot off the brake, and the engine did not start again. The dash displayed multiple warning signs, such as "Engine Stopped - Press Brake Firmly to Restart" (I did so, and it did not restart), and "Power Steering Low." I ended up having to put the car in park, turn off the vehicle, then turn it on again to continue moving. This happened to my 2023 Corolla Cross XLE in wet weather (rain), while I had the windshield wipers on and QI charging port enabled. How was your safety or the safety of others put at risk: I was stalled at a busy intersection for about 30-45 seconds, with cars behind me honking and attempting to drive around to pass me, putting both them and myself in danger. Has the problem been reproduced or confirmed by a dealer or independent service center?: According to this Reddit post (https://www.reddit.com/r/CorollaCross/comments/t7rv4b/comment/jc2swum/?utm_source=share&utm_medium=web2x&context=3), Toyota has confirmed there is an issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure?: No