2012 Toyota Camry

The transmission malfunctioned and is available for inspection upon request. The transmission failing while driving is a safety hazard and has put my safety and others on the road at risk. The problem has not yet been inspected by a dealer or third party. There were no warning lights or engine lights prompted during this malfunction. Please confirm that the dealership will take ownership of this malfunction and is obligated to perform an inspection and repair. The 2012-2014 Toyota Camry U760 ATM ECM Software update recall is related to a potential transmission shudder issue that can occur in these model years, particularly when accelerating; this shudder is caused by a combination of factors within the transmission system, and the recall aims to address this by updating the car's Engine Control Module (ECM) software to mitigate the problem.  Key points about this recall: •Affected vehicles: 2012-2014 Toyota Camry models with the U760 transmission. 
 •Issue: The car may experience a brief shuddering sensation when accelerating under light load, especially between 25-50 mph. 
 •Solution: Toyota dealers will update the ECM software through a recall service to address the shuddering issue. 

I bought a 2012 Toyota Camry in December of 2014. The car had 8,666 miles at the time, it currently has 84,220 miles and a transmission shudder has presented itself. Toyota was well aware of this issue back when they sold me the car since there was a letter back then. Toyota also failed to send me a notice about this particular safety issue in due time. They claim THEY SENT THE LETTER TO THE PREVIOUS OWNER! No common sense there. What good was it to them if they didn't have the car? The car is in pristine condition with the exception of the shudder which is constant every single day, is worse when turning the steering wheel at any turn and it looses power making very dangerous to merge at the highway. There are so many complaints yet the NHTSA has not done anything. Toyota is not owning it and has pushed this burden on to its customers to resolve the matter on their own and making them deal with this. The customer service team is no help and like paid puppets keep saying over and over is at the owners expense. This very expensive problem caused by Toyota should be taken care by Toyota.

The contact owns a 2012 Toyota Camry. The contact stated while driving at various speeds, the vehicle hesitated while accelerating and downshifted unexpectedly. The contact stated that the vehicle was shuddering abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The vehicle was not repaired. The contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The 2012 Camry has a known problem with its Torque Converter. At low throttle (less than 1500 RPM), the torque converter exhibits a shudder while changing gears, most often going from 4th to 5th gear. Toyota initially released a service advisory in 2017 and attempted to fix the problem with a software update. A few years later, Toyota released an extended warranty covering the defect for 8 years of first use or 150,000 miles; whichever came first. Toyota claims that this defect may eventually result in transmission failure. My car exhibited this problem in 2016. A local Toyota dealership confirmed the problem and performed the software update. This temporarily resolved the torque converter shudder. In early 2022, the shudder returned. By this time, the extended warranty period had expired and Toyota refused to repair the defect since more than 8 years had passed since first use. The issue persists, and this defect should be placed under a recall instead of a time-limited warranty.

2012 Toyota Camry has Torque Converter Shudder issues and they knew about it. They also ran the Warranty Enhancement program but failed to notify its owners. I never received about this Warranty from them. I had this wired noise for brief seconds when driving at a speed of 50-65MPH and told the Toyota authorized repair and maintenance center about it when I took my car for regular maintenance. They checked my car and also failed to update me on this extended warranty and could not find the issue. They knew that this was an ongoing issue but did not bother to correctly update me on this. I only happen to know about this when my transmission started to slip and was searching if there was any recall and found about their Warranty Enhancement program as mentioned https://static.nhtsa.gov/odi/tsbs/2018/MC-10129984-9999.pdf but it was too late. I also called the Toyota Engagement Center to discuss this but they said they can't do anything as the program expired. The car now slows down itself when driving either in 20-25MPH or 55-60MPH and this could lead to unforeseen situations and could be a safety issue for the roads and highways I would like NHTSA to step in and make this a safety recall. It looks like almost all 2012 Camry are affected by this issue.

As a background, we bought the car in 2012 brand new. My background is Mechanical engineering, and hence maintained the car very well. Apart from this issue on Torque convertor rest is all good. The car has about 94,000 miles on it. Around few weeks back, the car started to hesitate when it is shifting between 20-25 mph. Sometimes this can be dangerous as you are expecting the car to pick up the speed esp. when joining the freeway etc. and always worried about being rammed in the rear by the traffic. Anyway, I took it to the dealer who said there was a “Warranty Enhancement” program that expired after 10 years. I am not sure why Toyota is permitted to have this Warranty Enhancement program when they full well know this should be a recall. This is widely discussed on all the Toyota forums. The repair is expensive about $2200 (the work is detailed in the Warranty Enhancement program ZE5) and requires software update to be done which the dealers control. With the cost of new cars and also lack of supply I had no good choice but to pay for this repair. I tried to get Toyota Headquarters to see if they honor the “Warranty Enhancement”, but they refused to even though some of this period coincides with pandemic. We have bought several of the Toyota products including Camry, Sienna & Tacoma and never been more disappointed in them than this handling of the issue. I am still at a loss on why NHTSA would let Toyota do this warranty enhancement, and not a full recall. This is putting lives of drivers at risk where one day where it might either lock up or hesitate to pick up full speed when needed. More importantly, the warranty enhancement clearly states that it will only be fixed during that period if the transmission shudder shows. It is bound to show some time, so if they know this is a mechanical and software issue why not do a recall to fix this instead of putting people’s lives in danger? NHTSA please help investigate this safety issue. UPDATE 06/16/2023: This is a brand new design introduced by To

The contact owns a 2012 Toyota Camry. The contact stated while driving approximately 60 MPH and making a lane change, the vehicle started vibrating while depressing the accelerator pedal, but failed to respond as needed. The contact stated that the hesitation lasted for approximately 10 to 15 seconds, before the vehicle jerked forward and accelerated as needed. The contact stated there was no warning light illuminated. The vehicle was taken to a local dealer however, the mechanic could not duplicate the failure. The vehicle was not repaired. The contact stated that the failure became a recurring failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.