1997 Toyota Camry

WHILE DRIVING, THE MADE A LOUD CLANKING NOISE WHICH SEEMED TO BE COMING FROM THE FRONT. WHEN THE CONSUMER STOPPED AND THE APPLIED THE ACCELERATOR PEDAL, THE VEHICLE HESITATED AND JERKED. THE MECHANIC INFORMED THE CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. THE DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM CONTINUED TO HAPPEN OVER AND OVER AND THE PROBLEM IS STILL THERE AND HAS NOT BEEN RESOLVED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB THE CONSUMERS RADIO WENT OUT IN THE VEHICLE. THE VEHICLE PASSENGER SEAT BELT STICKS. VEHICLE TRUNK LIGHT DOES NOT WORK. THE DRIVER SIDE ADJUSTABLE HANDLE DOES NOT WORK. THE RUBBER ON THE MOTOR MOUNT DOES NOT LAST AND BREAKS. THE VEHICLE JERKS REPEATEDLY. *TC THE CONSUMER STATED THAT SHE CURRENTLY HAS A PERMANENT BACK PROBLEM DUE TO THE ADJUSTABLE HANDLE NOT WORKING. *SC

THE FOLLOWING IS A COMPLANT THAT WAS SENT TO TOYOTA MOTOR CO. IT IS NOT MY WISH TO HAVE TO WRITE UNDER THESE CIRCUMSTANCES. HOWEVER I MUST, BECAUSE OF THE THINGS THAT HAVE COME TO PASS. MY FAMILY HAS SUPPORTED TOYOTA, AND OFCOURSE ALL OWN TOYOTA DUE TO THE BEAUTIFUL WORK AND CRAFTSMANSHIP OF TOYOTA. HOWEVER MY TOYOTA CAMRY HAS MADE ME TO DOUBT THE STRONG FEELING I ONCE HAD FOR MY CAR. I TURNED MY CAR OVER TO TOYOTA OF LOUISVILLE FOR SERVICE AND THE REPAIR OF OIL SLEDGING. I ASSUME THAT THE PROBLEM WAS FIXED. HOWEVER AT THE TIME I WITNESSED NO SYMPTOMS. I SIMPLY DID NOT WANT TO WAIT UNTIL THE PROBLEM OCCURRED. SO I HAD IT SERVICED TO AVOID ANY PROBLEM. LATER AFTER HAVING MY TIMING BELT REPLACED I STARTED TO WITNESS A SLUGGISH ACCELERATION, AND WORSENING GAS MILEAGE, THE PROBLEM WORSENED. EVENTUALLY THE CHECK ENGINE LIGHT FLASHED. AND THE OIL LIGHT ALSO. HOWEVER IT WAS RIGHT BEFORE THE ENGINE THREW A ROD ON THE INTERSTATE ON THE WAY HOME FROM COLLEGE FOR THANKSGIVING BREAK. I WOULD LIKE TO HAVE MY CAR RESTORED TO THE STATE IT WAS IN BEFORE THE SPECIAL SERVICING. I WOULD LIKE TO CONTINUE TO DO BUSINESS WITH YOUR COMPANY; I PLAN ON PURCHASING FROM TOYOTA IN THE FUTURE. HOWEVER THIS MATTER HAS PLACED ME IN SALTY WATERS, AND AS U CAN IMAGINE THAT IS NOT A VERY PLEASANT TASTE. I WOULD LIKE TO HEAR SOMETHING BACK FROM YOUR OFFICE REGARDING THIS MATTER AS SOON AS POSSIBLE. THANK YOU FOR YOUR TIME. SINCERELY A FAITHFUL CUSTOMER JOHN R. CUMMINGS JR.*AK

A ONGING PROBLEM RELATING TO THE CRUNCHING/CHUNKING SOUNDS COMING FROM THE SUSPENSION AREA(FRONT). NUMEROUS COMPLAINTS TO THE TOYOTA OFFICIALS HAS NOT EVEN MERITED A MINOR CONCERN. ESTIMATIONS TO FIX THE STRUT ASSEMBLY VARIES FROM $500-$700 DOLLARS. SEEMS LIKE TO ME THAT WITH ALL THESE COMPLAINTS ABOUT THE SAME THING, WITH THE SAME YEAR AND MAKE VEHICLE, SOMEBODY WOULD GET THE MESSAGE THAT THERE MIGHT BE A PROBLEM. IF THEY CARED.*AK