1997 Toyota Camry

PROBLEM STARTED 12/17/97 WITH 4581 MILES ON THE VEHICLE. THE PROBLEM BEING A NOISE UNDERNEATHJ THE CAR WHEN GOING OVER BUMPS. I HAVE HAD THE CAR INTO THE DEALER ON 4 DIFFERENT OCCASIONS WITHE THE LAST BEING 2/2/99 TRYING TO GET THE PROBLEM SOLVED. THEY HAVE TRIED ON EACH TIME WORKING WITH THE FRONT STRUT ASSEMBLY AND THE STRUTS. THEY HAD TOYOTA REP IN ON THIS LAST TIME AND HE SAID THEY KNOW OF THE PROBLEM AND THAT THIS IS A PROBLEM MORE NOTICEABLE IN COLD TEMPERATURE AND THAT THEY ARE STILL TRYING TO COME UP WITH A FIX. PROBLEM IS MAINLY A DESIGN PROBLEM IN THE STRUT ASSEMBLY. ALSO HEADLIGHTS HAVE BEEN ADJUSTED SEVERAL TIMES BECAUSE OF POOR VISABILITY PATTERN THEY PROJECT AND STILL HAVE THE PROBLEM. THIS MATTER HAS ALSO HAD SEVERAL ATTEMPTS AT CORRECTING WITH THE LAST BEING 2/2/99

THE CAR MAKES A GROANING NOISE OVER ROUGH ROAD SURFACES. THE CONDITION IS RAPIDLY GETTING WORSE. TOYOTA DEALER INFORMED ME THAT TOYOTA IS AWARE THAT A SMALL NUMBER OF CARS HAVE THIS PROBLEM AND ATTEMPTS TO DEVISE A REMEDY, BUT HAS BEEN UNSUCCESSFUL. TOYOTA HAS TOLD ME, VIA THE SERVICE MANAGER AT THE DEALERSHIP, THAT "IT IS SUSPENSION NOISE, WHICH IS A CHARACTERISTIC OF THE CAR". TOYOTA REGIONAL CUSTOMER RELATIONS MANAGER AND TOYOTA EMPLOYED TECHNICAN HAVE BOTH BEEN IN THE CAR. TOYOTA FIXED THE LOOSE ROOF, HOWEVER THERE HAS BEEN NO OFFER OF A SOLUTION ON THE DETERIORATING CONDITION OF THE SUSPENSION. THE DEALER HAS TOLD ME THAT TOYOTA WILL NOT OFFER A SOLUITON. *AK

THE FRONT BRAKES MAKE NOISE AND PRODUCE A GRINDING SOUND WHEN APPLIED WITH NORMAL PRESSURE. THE DEALER STATED THAT TOYOTA KNOWS OF THE PROBLEM BUT CAN'T FIX IT. MY REGULAR MECHANIC HAS HAD OTHER COMPLAINTS WITH TOYOTAS FROM HIS CUSTOMERS. I CAN'T UNDERSTAND WHY IT CAN'T BE FIXED. 2) ON MY 25,000 MILE SERVICE I COULD NOT HAVE MY BACK TIRES ROTATED BECAUSE THEY WERE CUPPED. I WAS TOLD THIS IS BECAUSE OF WEAK SHOCKS ON THE CAR. MY WIFE WHO WEIGHS 100 POUNDS IS THE ONE WHO DRIVES THIS CAR 85% OF THE TIME AND WITH MY TWO KIDS THE TOTAL WEIGHT IS LESS THAT 300 POUNDS. I NOTICED THAT THE CAR WOULD BOTTOM OUT BUT DID NOT EXPECT TO HAVE POORLY PERFORMING SHOCKS. I AM VERY DISSATISFIED WITH THESE TWO PROBLEMS TO THE POINT THAT I WONDER WHERE ELSE TOYOTA CUT CORNERS ON QUALITY. IF THIS REPORT IS GOING TO TOYOTA, PLEASE PASS ON THAT THE CHANCES OF THIS CONSUMER BUYING ANOTHER ONE OF THEIR PRODUCTS IS ZERO. ALSO, THE CHANCES OF A BAD REFERRAL IS HIGHLY PROBABLE. AT THE MINIMUM, IT IS BETTER THAN TOYOTA COMING UP WITH A SOLUTION TO A KNOWN PROBLEM.